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Andrew Jackson
Delivering innovative Healthcare IT for Orion Health. Views expressed here are mine.
Delivering innovative Healthcare IT for Orion Health. Views expressed here are mine.

Andrew's posts

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Reise, Reise
If 2012 was about the rise of #socbiz and 2013 saw #3Dprinting go mainstream, will high-end tourism and commercial satellite launches mean 2014 is the year of #NewSpace? via @TheEconomist

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Social Media in Mental Health Practice

Previously I have posted on the role digital engagement can play in supporting transformational change in the National Health Service (NHS) and social care in Britain, and how care organisations can become more mature in their use of social media.

A great example of how the NHS is innovating in its use of digital engagement is this new e-book, from Victoria Betton, deputy director of strategy and partnerships at Leeds & York Partnership NHS Foundation Trust and +Northern Lights PR, which provides a toolkit for mental health practitioners to help incorporate social media into their day-to-day practice. 


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The App Internet arrives at the NHS 

NHS Health Apps Library launched at the Healthcare Innovation Expo 2013, London.


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Healthcare Innovation Expo 2013, London

Last week I had the pleasure of attending, along with colleagues at +Dell the Healthcare Innovation Expo 2013 in London,

Among the key themes we took away were:

1. Information-driven healthcare
Driven by the need for transparency, to more consistently measure clinical outcomes and the performance of individual NHS Trusts and to provide anonymised care data to audit quality, benchmark and measure performance, guide commissioning, identify health trends and support the needs of research and life science, the NHS is investing heavily in data informatics and analytics.

Tom Kelsey, director for patients and information at the NHS Commissioning Board, on transparency and how open NHS data will drive improved outcomes and innovation:

2. A Paperless NHS by 2018 
High quality data is the essential foundation for improving outcomes and driving service improvements and innovation in the NHS. Implementation, innovation, information sharing and health IT systems procurement will all be locally-led, responding to local priorities and needs across health and social care.

Health Secretary Jeremy Hunt's speech to the NHS Innovation Expo 2013 conference:  

Intellect UK's response:

3. NHS Structural Changes
Following the 2012 Health and Social Care Act, the NHS is radically restructuring, effective from April 2013, by reducing the number of health bodies, abolishing Primary Care Trusts and Strategic Health Authorities, increasing GPs’ powers to commission services via Clinical Commissioning Groups, supported by Commissioning Support Units

NHS Slough CCG Chair: A manifesto for CCGs: focussing on skills, challenges and delivery in +The Guardian:

An interesting article on CSUs and how they will operate, was also recently published in the HSJ:

Demographic and epidemiological changes, in particular an ageing population and the growing burden of chronic disease and long term conditions, require a different approach to delivering care through closer integration of health and social care. 

4. Mobile and Social
Tablets and mobile devices were ubiquitous at the conference, the app internet has arrived and social media use is rapidly maturing in the NHS.

The NHS Commissioning Board launched its NHS accredited UK health and social care apps library

The Francis Report has accelerated the need to drive service improvement through patient - and care recipient - feedback. To make “each encounter count”, patient comments on their experiences are being be actively sought across all online and offline channels.

I had an interesting demonstration from Yeovil District Hospital NHS FT of their iCARE app which extends the NPS-like Friends & Family Test, currently being introduced to Acute hospitals and A&E departments, with more detailed patient feedback, to improve care:

To respond effectively to patient feedback will require a mature digital engagement strategy, supported by process redesign and cultural change, interwoven with offline channels of communication..

Recognising the digital divide, Tom Kelsey announced the NHSCB and UK Online Centres were to fund online health literacy for 100,000 disadvantaged people:

Meanwhile, the RCGP has just published its Social Media Highway Code after crowd-sourcing opinions from doctors and healthcare Professionals: 

Given the penetration of mobile devices into healthcare, this post on key considerations for NHS organisations developing a mobility  and/or a Bring Your Own Device (BYOD) strategy from Dell EMEA Healthcare and Life Sciences Consulting Practice Leader, Mary Cooper, is also timely. 


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Augmented Retail

Coming soon, to a high street near you +1 recommendations on the shop floor?

Online merges with high street, as the online experience is brought in-store, led by innovators like +Burberry via +The Guardian 

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Google's +Chris Messina on the rationale behind G+ latest profile and cover photo redesign 

HT +Angela Dunn 
In the spirit of the epic release notes +Tony Stubblebine packages up with every new update to Lift, I thought I'd jot down some personal notes that capture my early design thinking that lead to the new #coverphoto and some of the profile enhancements that we launched today. Although the thinking and design evolved and was improved over time and iteration, I thought it worth considering where we started from. 

So, take a step back and consider the larger picture (yep, keep going… wider — wider still!). Like similar social apps, +Google+ caters to a diverse constituency. Its strength and dexterity as a platform, however, comes from the fact that it serves publishers looking to broadcast widely — as well as those who speak to their audiences more selectively. And as Google's "social spine", it connects people across contexts through content, activities (i.e. with the launch of Sign in with Google), and profile information. But just like your Google experience is personalized to fit your needs, every Google+ profile has the ability to be customized to fit the needs and desires of its owner — from the most public to the most private of users. And so as a designer, my challenge was to negotiate the needs of both ends of this spectrum, while providing meaningful value to everyone in between.

I modeled my approach after familiar exchanges that occur upon meeting someone new: "Hi!" (the cover), "Tell me a little about yourself." (the facts), and lastly "Show me what you're in to" (the stream). 

The cover is the noncommittal "Hi" from across the room — setting the mood for the next set of get-to-know-you questions: "What's your name? Where are you from? Do we know anyone in common?" This information can be selectively shared, and when volunteered, needs to easy to see at a glance. The tabs between the cover and the stream support this — forcing a quick-gasp pause on the who before diving deep into the what (n.b. we also conveniently located the contact tools in this in-between spot if your intention is to chat, call, email, or hangout rather than peruse).

Everything below the cover — About, Posts, Photos, Reviews, and YouTube — all play a part in addressing that final prompt — "Show me what you're in to" — where what you share and how you talk about it rounds out the full story and provides further details (at least as much as you're willing to divulge!).

Another piece of context: Google+ is a young network, coming up on its second birthday this year, yet it already counts more than 500M users who have upgraded to Google+ — and each of them has a profile. Your Google+ profile is the one profile that you have across all of Google's services. I wanted to provide a unique, visual way to represent people and brands —  offering an expansive canvas for personal expression. If you consider that most people in the world still don't have a public profile, this design provides scaffolding for representing oneself online, and provides a means to express what you're about — regardless of how publicly you share on Google+.

So, that's a little personal perspective on the origins of this design. We're definitely listening to feedback (as we did in getting to this release!) and hope to continue to make thoughtful improvements.

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Dell Services is excited to host another insightful Think Tank on Tue., Mar. 19th in Dallas, TX!

The round table discussion will be moderated by Brian Ahier, Health IT Evangelist at Mid-Columbia Medical Center, and will focus on the Future of Information-Driven Healthcare.

Tune in on Mar. 19th to watch the expert-level conversation via Livestream here:

  #HIMSS13 #HIMSS #HIE #healthit #DoMoreHIT  

Thanks for the invitation, appreciate the thought

Thanks for the invitation, very much appreciated
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