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Chili's Grill & Bar
Restaurant$
Today 11AM–9:30PM
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Arundel Mills Mall 7000 Arundel Mills Cir Hanover, MD 21076
7000 Arundel Mills CircleUSMarylandHanover21076
(410) 796-0200chilis.com
$Restaurant, American Restaurant
Restaurant
American Restaurant
Bar & Grill
Barbecue Restaurant
Caterer
Family Restaurant
Hamburger Restaurant
Delivery Restaurant
Takeout Restaurant
Southwestern Restaurant (US)
Today 11AM–9:30PM
Thursday 11AM–9:30PMFriday 11AM–10:30PMSaturday 11AM–10:30PMSunday 11AM–7PMMonday 11AM–9:30PMTuesday 11AM–9:30PMWednesday 11AM–9:30PM
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Review Summary
2.2
26 reviews
5 star
3 reviews
4 star
3 reviews
3 star
4 reviews
2 star
3 reviews
1 star
13 reviews
Family-friendly chain serving classic Tex-Mex & American fare in a Southwestern-style setting- Google
"Good service and food."
"Mozzarella sticks were so undercooked they fell apart and we couldn't eat them."
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Jake Neven's profile photo
Jake Neven
a month ago
Quite possibly the worst experience my family has ever had eating in a restaurant. I'm not really sure where to begin, so I'll start after we were seated. Waitress creeped my wife and I out so badly that I caught my wife and myself both looking for needle marks on her arm. She was definitely on some type of drugs. She came to our table 3 times in approximately 2 minutes asking if we were ready to order and did not return after that until approximately 20 minutes later. We ordered the tableside guacamole which was brought out and looked ok. Then, our Waitress decided to dump the entire cup of salt on the guacamole. My wife and I were utterly repulsed when we tried it. We returned it and it was never replaced. We sat for approximately 40 minutes waiting for our food and then my wife received the wrong dish with the wrong type of meat. The entrees all looked as though they had pulled it from the garbage can (no exageration). There was even a French fry in her dish (the dish was not supposed to have French fries at all). Needless to say, we spoke with the manager who apologized profusely, and we offered to pay for our drinks. The manager offered the drinks on the house at which time the Waitress made an unwelcome return and continued to apologize after I had told her that was enough in a polite attempt to get her away from my family. We will never eat here again and I promise that anybody who mentions going here will receive the same instruction from me.
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Regan Leamy's profile photo
Regan Leamy
2 months ago
I've never had an issue actually eating get at the restaurant, but I just called and whoever answered the phone literally answered with "hello." I had to ask if it was Chilis to make sure. SO unprofessional! And to my question, she responded with "yeah." And then when the conversation was over I said "okay thank you" and she just hung up. Didn't say anything back, just hung up. I still can't even believe it. I'm STILL tempted to call back and ask for her manager. The most impolite, irritable, and downright unprofessional phone call I've ever had with any business over the phone. Unbelievable. I hope their manager sees this. Me: *dials chilis* Girl: hello Me: ......confused silence Girl: hello Me: uh.. is this Chilis? Girl: yeah Me: lol... okay (I literally laughed out loud). Well, I was just wondering what time you guys closed tonight. Girl: now. We're closing now Me: okay, thank you! Girl: *click* Smh.. so ridiculous.
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Tonia S's profile photo
Tonia S
2 months ago
Horrible experience. After stopping through for lunch one day, I noticed a roach crawling along side the booth. I literally freaked out, called for the manager and was told they have had problems in the past and had an exterminator out earlier in the month. I was not charged for the food but I felt horrible afterwards. I have never gone back again.
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Jessica Torres
a year ago
I do not have a problem with the waitresses or waiters. my problem is how they have cooked my steak... there have been numberous times when I would cut into my "medium" steak and it was red throughout. there was one time it was close to rare so I asked my kind waitress if they could cook it up some more... it came back after not even two minutes still very red on the inside. the manager paid for my food but only after telling me that that was their "medium". I didn't know that each place had their own cook. I have gone back two more times and each time my steak is still undercooked. I would not go. the Manager treated me like I did not know what I was talking about. and she tried to defend the cook saying he had work there for a number of years so he basically had the steaks on a timer.... which is fine if they didn't keep giving me the thickest piece of steak they had. I am just really over that place.
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James Jackson's profile photo
James Jackson
a month ago
Had a nice experience here. Good service and food. I'm actually surprised by all the bad reviews here
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Rick Von Linsowe
a month ago
The bathrooms were dirty, the waitress was not attentive, the unsweet iced tea tasted like it had been sitting all day, and the food was mediocre. I would not go back to this location and believe this restaurant is well below Chili's standards!
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Angeline Herbert
6 months ago
First time eating at chili's, it was awful, and I should have trusted my gut instinct by the bathrooms which were filthy and the restaurant smelled of it! Me and my husband ordered the 1/2 rack of baby back ribs with mashed potatoes, texas cheese fries and the appetizers- nachos. The ribs had way to much bbq sauce which tasted more like vinegar and they were almost cold, the mashed potatoes were cold and hard, the nachos were not like the typical nachos but more like a chip with a meat spread and cheese melted on each individual so called nachos. All because of this experience I will never eat at another chili's this one has ruined it for me!!!
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Scott Webber's profile photo
Scott Webber
a month ago
Closes at 7pm on sundays, how lame

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