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iStorage Carson City
Self-Storage Facility
Today 9AM–6PM
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1179 Fairview Dr #103 Carson City, NV 89701
1179 Fairview Drive #103USNevadaCarson City89701
(775) 885-0500istorage.com
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Today 9AM–6PM
Thursday 9AM–6PMFriday 9AM–6PMSaturday 9AM–5PMSunday ClosedMonday 9AM–6PMTuesday 9AM–6PMWednesday 9AM–6PM
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Review Summary
4.3
19 reviews
5 star
15 reviews
4 star
No reviews
3 star
No reviews
2 star
1 review
1 star
3 reviews
"I am very grateful to Robert Paul and the professional service I received today."
"There customer service went down and their prices went up."
"(I found Rick also to have been extremely helpful and personable."
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Nancy L's profile photo
Nancy L
10 months ago
When I moved into my large unit - the roof was bowed and looked like it was going to collapse. I was assured by Robert Paul and another person working at iStorage that it would be fixed. I came back 3 times and it was never fixed - each time I asked and was told that it was going to be repaired. We came to move our belongings last month and it was STILL not fixed after 5 months -as we were moving the roof collapsed on us! The sheet rock fell on top of us smacking me and of our movers in head and a nail from the sheet rock ripping our couch. We were furious and pointed this out to the new manager who took pictures (we did as well) but did nothing. I asked how to submit a claim to fix my ripped couch but was told they were not responsible?!!!! HOW IS THIS POSSIBLE?! It was their negligence - they are lucky we were not injured or they would be going to court. I had my own renters insurance but it is ridiculous that I should have to pay for their building collapsing. I would love a response from the owner. And I would love to show you pictures of this fiasco we had to deal with.
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Jessica Hagan
a year ago
My mother and I just moved to the Carson City area, and we had a 16' moving van to unload. We spent nearly the whole day unloading the van, and Robert Paul offered us the best customer service we've ever received. Throughout the day, he regularly checked on us, found help for us to move our larger furniture (even helped us himself), and rented another storage unit to us when we found we needed it last-minute. All the while, he was friendly, welcoming, and informative. This guy deserves 6 stars.
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Response from the owner - a year ago
Hello Jessica, My name is Judy and I would be happy to give Robert ******Stars! I am glad you enjoyed your excellent customer service because that is what we do at iStorage! Welcome aboard.
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Ginger Stoner
a year ago
When I rented a unit I was quoted one price but when I moved in they added on a $12 a month insurance fee and I was told it was mandatory. When I moved out there was water damage on my leather couch and the side of my mattress. I was told I could file a claim with them but it would be wasting my time as I couldn't prove it happened in the unit. I will never do business with a company like that again and will not recommend them to my friends or clients.Robert was very nice and helpful and the facility looked neat and well cared for but they obviously had some kind of leak and will not take the responsibility for it even though I paid for insurance to cover damage. The damage to my belongings is not huge but the damage to their reputation is.
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Response from the owner - a year ago
Thank you for taking the time to let us know about your storage experience. We apologize the entire process was not a positive one. Property Protection Guarantee Warranty or personal insurance coverage is required for all customers. If you had water damage on your belongings please file a claim through the office. They will have all the documents you need to submit.
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Florence Heacock
a year ago
We just rented our second unit. This storage facility is terrific. The Manager, Robert is a real people person. Very helpful, efficient and fast. He has all the answers and left us feeling very comfortable. We have had dealings with other employees and all of them have been exceptional. We think your prices are very fair also. Thanks for the personal attention as it is much appreciated. Wish we had iStorage down in Wildomar, in So. Calif.
Response from the owner - a year ago
Hello Florence, My name is Judy and I appreciate your Google review of our Carson City facility. . Our employees work hard to build relationships with their customers in hopes that all our customers are returning customers. Or in your situation, make them feel welcome enough to extend their business and rent additional storage space. Thank you again!!
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Michael Horn
a year ago
This is a long over due review. When I first moved I had to bring a load in the evening and my code didn't work. After a call to Robert Paul he was kind enough to come down after hours to let me in. Clean facility and a fair price.
Response from the owner - a year ago
Hi Michael, My name is Judy and I say better late than never! Thanks for taking the time to leave a review and to let us know that Robert Paul took care of your storage needs.
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Autumn Wright
a year ago
I arranged my reservation online and was called within minutes to confirm and arrange the details. When I arrived, the front office was neat and welcoming, and I was assisted by Robert Paul who is a very nice man, and very professional. He took me to the unit before we signed any papers, and even arranged to have one with an additional vacant unit next door in case I needed another unit. I felt very comfortable, welcome, and appreciated. I would highly recommend this storage company.
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Response from the owner - a year ago
Hi Autumn, My name is Judy. I am glad to hear Robert Paul was there to help you with your move in. Our managers are trained well which makes them confident in taking care of their tenants storage needs. We appreciate your business and thank you for recommending iStorage to others.
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Bradford Bodeaux
a year ago
Robert made it quite easy for me to renew on-line and answered my questions whole-heartily regarding past credits earned and accurate amount due to renew. Very good phone manners and friendly repertoire with customers. He'll should prove to be a worthwhile asset to the company. (I found Rick also to have been extremely helpful and personable. I think his departure will pose a deficit for management in finding a replacement. He used to go BEYOND the minimum duties of a site manager and was the first positive impression I had of the newly renamed "iStorage" in Carson City office. He'll be sorely missed by many.)
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Response from the owner - a year ago
Hello Bradford, My name is Judy. Thanks for writing a review for our Carson City location! I am glad to hear Robert was able to answer all your questions. I believe you will find that all our managers are very knowledgeable and are more than happy to help you with all your storage needs. Thank you for storing with us!
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Troy James
a year ago
I have been with iStorage for about two years now, I have had a positive experience from day one. The current site mgr, Robert Paul has been outstanding in Customer Service. He has always been attentive to my questions. Finds a solution to my questions. I recently moved units with his help finding two close together and functional for my needs. Great Job.
Response from the owner - a year ago
Hi Troy, My name is Judy. Thanks for taking the time to leave a Google review for us and I would like to thank you for being a long time tenant.. I am happy Robert has been there for you and was able to find units close to each other. It's very nice that you acknowledge his customer service skill and dedication to his tenants. Great Job Robert!

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