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Orange County National Golf Center and Lodge
Golf Resort
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16301 Phil Ritson Way Winter Garden, FL 34787
16301 Phil Ritson WayUSFloridaWinter Garden34787
(407) 656-2626ocngolf.com
Golf Resort, Golf Course
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3-star hotel
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Review Summary
4.1
19 reviews
5 star
11 reviews
4 star
2 reviews
3 star
2 reviews
2 star
3 reviews
1 star
1 review
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Chuck Smith's profile photo
Chuck Smith
6 months ago
Please note that this review has to do with two specific instances of a lack of customer service rather than the courses themselves...which are quite nice. On October 28th, 2014 a friend and I played Crooked Cat after making a tee time earlier in the week. We were teamed with another golfer for our 9:54 tee time. We quickly found that we would not be teeing off at 9:54 because of earlier morning fog (according to the starter). We teed off at 10:25 after learning that we would be the first group behind the end of a mini-tour tournament. Our time on the course was 5 hours and 30 minutes. We tried to voice our concerns (such as we should have been told when we made the tee time that we would be behind a tournament). This initially fell on deaf ears of the pro shop staff who offered an apology. To his credit, Jason from the pro shop later came to the restaurant and obtained our names and contact info and said someone would contact us. I had already gone online and requested someone to contact me. The online response was that someone would contact us "momentarily." I could understand one incident of this incredibly slow play, BUT three weeks before this, my wife and I played Crooked Cat which was WAY overbooked because there was a tournament going on at Panther Lake. Our tee time that day was 2:33. We left the course at 6:41...still not playing #16-18! This event coupled with the first event is the reason I wished to speak with someone. We waited until Monday, November 3 (after not hearing from anyone at OCN. I called and was told I needed to speak with "Toby" and was given his voicemail after being told he was on his line. I left my name and contact info and a short account of our concern and requested to be contacted. It is now, November 6 at 3:45 p.m. and I still have heard nothing from OCN. The lack of response is unacceptable, hence the poor review. Will I return to OCN to play...perhaps. Should they inform you of course conditions that may dramatically increase playing time? Probably. Should they respond to someone who wishes to speak about a concern? ABSOULUTELY. Bad form, OCN!
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pleasurus
a year ago
Worked there its a good place to golf if ur in the right staffs hands otherwise selfish place. The lodge is a mad house. Idiots working there no common sense or leadership. Its a play it by air company. Food is disgusting. No appreciation for staff. Great work experience meeting ppl otherwise will close down soon when owners realize not worth the hassel.
Brett Rinehart
a year ago
I give folks in the service industry the benefit of the doubt in most instances but I simply loath apathy when it comes to customer service. A group of 12 of us stayed a three night stay in late June 2013. On day one I notified the staff at the lodge that the toilet in my room didn't flush. Went and played golf, ate dinner, returned to room 8 hours later and not a thing had been done. When I reported it again they said "you moved to room 308." I informed them that I did not move to room 308, I was still in 309. I was told, "do you want to move to 309?" No, I said, I wanted my toilet fixed because I didn't want to move all my stuff and my friend's stuff after 36 holes of golf. Her response was "well, I don't know what I can do since it's night time." Really? Genius response! I told her I wanted the key to 309 and I would use it for the rest room when needed. Her response was "oh, that's a good idea." Day one on the course was also less than par. The beverage cart girl "Katherine" comes up to our cart peeks into the cooler attached to the cart and proclaims "it's illegal to bring your own beer on the course." We said, "sorry we didn't know, we're staying at the Lodge and we just brought a few beers along." She says "well I am going to tell the range and they will make you pour it out!" For some reason a friend of mine says "how about I give you a twenty dollar bill and you forget about it." "Absolutely" she says. Then says "don't tell on me and I wont tell on you guys." She then says "I hate it when guys try to offer me just a dollar, I'm like really? A dollar?" Later on we learned that she pulled the same trick with the guys in the two groups behind us, but she fleeced them for $40. The next day she tries the same thing, but we remind her that she told us yesterday about bringing beer and forced us to bribe her. My friend tells her that we didn't bring any beer and he just wants to buy a 6-pack. He gives her a $5 tip on the $20 worth beers and she says incredulously "that's it? $5 bucks?" In another instance of bad service I went to the clubhouse for breakfast the second day and sat down. There was one server working the bar. I sat there for 20 minutes at a table (there were people at the table right next to me eating breakfast ) and the server didn't come over once. So I got up and left. As I'm walking out a guy comes in and asks if he can have breakfast and she says "sure, but only at the bar." Wow? Why didn't you tell me to come to the bar to order? Or maybe put up a sign that says I have to order from the bar instead of make eye contact with me 5 times and ignore me? Later in our stay we ask to speak to the manager after the two days of bad service. His name was Frederick, I believe he was the chef/acting beverage manager (and you better not call him Fred or he'll correct you). What a pompous clown. In true, apathetic Orange County National fashion instead of focusing on the poor customer service provided by his team he instead explains that bringing your own beverages is prohibited. Yes, Freddy we get it and we followed the rules once we were made aware of them. What about soliciting a bribe and extorting money from customers? What about the money lost by the club to Katherine's bank account. Someone wrote on tripadvisor about bad management here in years past and to my chagrin I have to say that nothing has changed. It's not all employees, Amber at the restaurant was delightful. The actual golf course, practice range, practice greens, short course, and putting greens are very good, but if you're looking for resort quality service there are too many rotten oranges in the grove at Orange County National.
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Brett Reid
2 years ago
First the golf, this is why you are looking to go right. • Excellent golf courses. Playable at all skill levels. Want tougher? Go back a tee. 7400+ yards at sea level is a test. • Great practice facilities. There is no yardage on the range. There are too many tees and possible pin position combos to have useful yardage markers. If you want to practice for game improvement you'll need a range finder • The short game facilities are excellent. The practice shipping greens on the north side, closest to the lodge have no rough to chip from. The short game area on the west side of the range has rough. This setup is closer to what you will find on the course. • The Cat is far tougher than the panther. (This is an editorial comment) • Practice long bunker shots and long lag putts. Both courses present both challenges regularly. • No one reminds you of this but please fix your ball marks and fill your divots on the fairway. It is the right thing to do. The Lodge • Accommodations are comfortable but a little thin. Beds are comfortable, water pressure is good, there is lots of hot water, and towels are fresh and abundant. Decor is dated and the TV's are old CRT's with a basic cable package. The golf channel is one of the available selections. • Rooms are comfortable but full of unnecessary furniture. I mean really who uses a desk at a golf resort? • There is free Wi-Fi in both the lodge and the clubhouse. No password required • Lodge reception service is good. • There is a local pizza place that delivers • You need to know about the pizza because OCN is in the middle of nowhere. The club house closes at 7 (kitchen earlier than that) • The food at the club house is mediocre. Fine for one day but you would not want to eat there for 3 days. • The coffee is terrible. If you roll Starbucks, bring your own. Other • The stay and play package includes range balls but the back shop does not seem to know that. TIP, have the pro shop guys note on your green fee ticket that you are a lodge guest on the receipt. that way they'll know for sure to hook you up with balls • You cannot bring your own food and beverage onto the course. No one tells you this but you need to know to avoid hassle. • Absolutely take advantage of the 6 beers for 5 beer price from the cart. $20 gets you 6 import cans but you can choose pint cans of Stella Artois. A no brainer. That is like 8 beers for the price of 5. And your cart has a cooler full of ice.
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Sand Hill's profile photo
Sand Hill
4 months ago
negative customer service. they want all your personal information. in case you break the golf car. this is for the 9 holes.
James McCracken's profile photo
James McCracken
a year ago
On the plane home to VA from a weekend at OCN. This place is awesome! I did a 2-day school with the head teaching pro, Tom Coman. Great, young coach! He helped me a ton! Not sure about the people griping about customer service; I found this to be a strong suit at OCN. Their bag boys wear vests with FIT on the back, which means First Impression Team. This sums up their approach! Great pro shop, too! My only complaint is no pool, but sounds like they're trying to get one. Will definitely go back!
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wesley adams's profile photo
wesley adams
3 months ago
Facilities are great, rude and unhelpful bag/cart staff.
Gary Malcangi
3 years ago
great golf,great service .perfect oasis for the golf nut. my son and i will be back for sure. thanks, OCN