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mycloud hospitality
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mycloud hospitality's posts

Managers and department heads need to respond quickly and appropriately to the online reviews they receive on all platforms. #hotelpms

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Rooms are perishable commodity and every hotel owner and general manager dreads missing out on reservations and loss of revenue.

Hotels today are willing to try every single available platform to ensure maximum exposure and a guaranteed full house.



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Traditionally, hotel staff has always been tied down to their desktops, not that they had much of a choice , any information related to guest is only available in the PMS running on desktops and staff must access this PMS for every single guest related information or operation.

Cloud has changed this and now staff can move around hotel servicing guests, they can walk up to the hotel door to welcome guest and complete a checkin while accompanying the guest to his room. Any mobile device can be used to access reservation, capture guest photograph and take signature via the touchscreen of the mobile device.

These systems have been available from some of the big hospitality technology providers, but because of the traditional architecture, usually the device needed to run these applications must meet certain minimum configuration, not to mention that most of these applications rely on a offline data sync, so if something went wrong during sync, staff has no option but to run to the room with pen and registration cards to complete the process manually. These offline applications come at a considerable price tag and are definitely not very reliable and need constant updates.

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Gone are the days when guests would email or call a hotel to make bookings, and wait for hotel’s confirmation to fax out a credit card authorisation form.

Today, guests have the facility of booking their hotels online, every single hotel that does not want to lose out on online business, not only must have a website with realtime web booking engine but also must provide a online payment option to their guests, chances are that their guests might change their mind and get swayed away to other hotel’s if hotels website does not provide a confirmed reservation, so a payment gateway increases the chances of acquiring this business.


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Every hotel has mostly one question, how to optimize revenues, have a good ARR and a full house, answer is simple, are you actively trying to sell your rooms or are you waiting for the phone to ring?

So how can you actively sell? Below are a few tips to help you improve your ARR and also get more bookings. Remember room nights are perishable, so every room night lost is potential revenue lost :



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We have seen that online travel agencies (OTA)in recent years have changed the face of industry and have grown immensely tapping the new tech savvy consumers with online technologies, mobile markets and social media. They have gained an advantage of retaining the consumerist, responsive mindset of the tech company, combined with low overhead expenses.



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Are you considering buying a property management system for your hospitality business? A PMS is a significant component that will keep your business running smoothly. Taking some time to examine the various features and aspects of property management systems will ensure you select a PMS that will do the most for your hospitality business and help keep operations running smoothly and effectively for years to come.



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Small hoteliers which include B & B’s , guest houses, boutique inns need to accept that as the industry has grown, the hard truth is customer loyalty has all but vanished.


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Today travel is not only hectic, but every traveler has serious safety concerns too, so here are few handy tips to make your travel safe..



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You need to analyze well how your market is working and use an OTA as a tool to achieve your own objectives.
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