Response from the owner - a month ago
I sincerely apologize for the trouble getting help in the store. I definitely understand the frustration. We appreciate the feedback and will definitely use it to improve. If you are still in the market for a computer, I know the store would truly value the opportunity to contact you to help get you setup. If that sounds like something you would be willing to do, please email me at email@example.com with a copy of this review and your contact information. Thank you again for letting us know about your experience and I hope to hear from you soon!