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Dreams Sugar Bay

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Enjoy Early Bird Savings at the Sugar Bay Resort and Spa!
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Dreams Sugar Bay

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Dreams Sugar Bay

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Sugar Bay Resort & Spa in St. Thomas ISVI. Caribbean style :)
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Dreams Sugar Bay

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It's a beautiful day at the Sugar Bay!
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Dreams Sugar Bay

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Celebrate with us!
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It always fun here at Sugar Bay. Come and join us!
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Contact Information
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Sugar Bay Resort and Spa 6500 Estate Smith Bay St Thomas, VI 00802, U.S. Virgin Islands
6500 Estate Smith BayVIVISt Thomas00802
+1 340-777-7100dreamsresorts.com
Resort, Event Venue
Resort
Event Venue
Massage
Spa
Welcome to Sugar Bay Resort & Spa, an all-inclusive resort in St. Thomas USVI, where you can lay in a hammock on the beach, take in the sun, try a water sport or whet your appetite with signature Caribbean dishes. Known for its relaxing pace, its crystal clear turquoise waters, and plenty wild & sea life to explore, the Caribbean is the perfect destination for all your special moments. Indulge in the island life, and "Live in the MOMENT."
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Have them in circles
27 people
Paidcations Travel's profile photo
Honeyrock Ingram's profile photo
Dawn Mehok's profile photo
Coral World Ocean Park's profile photo
Verna Taylor's profile photo
Advanced Mobility Inc's profile photo
Stephanie Perez's profile photo
Lynne vixxen's profile photo
DirectRooms's profile photo
Make a Reservation
$545
Book at Travelocity.com
Booking links sponsored. $551 incl taxes & fees
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Review Summary
3.2
39 reviews
5 star
10 reviews
4 star
8 reviews
3 star
7 reviews
2 star
6 reviews
1 star
8 reviews
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Patricia Baker's profile photo
Patricia Baker
in the last week
Just last week. One of the worst Dreams Resorts I have ever stayed at. Most of the employees were rude with the exception of maybe 5. The Buffets were the same foods everyday and they would run out of things even bottled water. It seemed as though they were not stocked enough to accommodate the number of people staying there. The Asian Restaurant food made me sick in my stomach. The pool water was like it was just defrosted it was so cold and most of the umbrellas would not open. They advertised room service and restocking the refrigerator in the rooms but this was a lie. The room was renovated except for the tub which was pretty old and nasty.
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Brittani Furrow
3 months ago
Beautiful!!!! Had a wonderful experience here and would recommend to anyone! Didn't want to leave!!! The virgin islands have my heart forever.
Chris S
7 months ago
Bad food exept for Italian restaurant. That's why I gave 2 stars. Unclean rooms. Found something in safe on arival don't think it was medical. They say it was probably form previous renters. Maybe some people would be happy about it, but not me. Never did or will try that.
Kimbery Hawk
11 months ago
I was at Sugar Bay Resort 3-31-14 through 4-5-14. I had many concerns while there. First one being no reservation for us when we walked through the front door, don't know if it was the fault of the hotel or Vacations To Go. Lots more concerns as the day went on, then more each day until I decided it was time to get management involved. I finally talked with a gentleman named Michael on 4-3-14 and he explained that he had been brought in to correct all of the problems with the hotel. He promised me that would contact me before check out on that Saturday before 11am. I have much to say, good and bad about my trip but I would like someone to contact me before I say more. I have just calmed down enough to even start to think of writing a post. I am not one that thinks everything should be perfect, but I am one that just spent a lot of money to go on vacation and I can say I didn't enjoy my stay at Sugar Bay all because of the staff. I hope to hear from someone soon.
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Vitaliy Boyarchuk
7 months ago
It's a great place to stay. No complaints. I was a bit hectic at first when reading some reviews but still decided to try it out. The building is a bit older but they are working on remodeling it. Great food. Great service. More of a couples resort rather than family. Romantic settings.my wife and I both Loved it.
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Adam Ristich
9 months ago
We were at Sugar Bar Resort and Spa for our honeymoon and we had an excellent time. I'm not sure why there are so many negative reviews as of lately but we had nothing but great service. The staff was always nice and happy to help us out, we enjoyed drinks at the Ocean Club at night, while most nights they have entertainment. Everyday they have an itinerary that we found very useful. We enjoyed the movies they played each day/night. The pool was great, always something to do and enjoy. Breakfast was great and dinner was great, only food that was "ok" was lunch and the Noodle Bar. I would come here again, we stayed from July 1st- July 8th Thanks again!
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Christa Fontecchio
10 months ago
My husband and I were visiting St. Thomas for the first time and booked this resort through Expedia. When we arrived a little early to check in we were told our room was not yet ready and to come back around 3PM (which turned out to be a lie). When we returned there was a line of frustrated and angry people. I was told the hotel manager needed to speak to me and when I asked why I didn't get an answer. When I finally made my way to the front desk I was told there were no rooms available for us!!! When I asked how this happened I was told "it happens sometimes" and "it's the same as when airlines overbook their flights."!! They ended up paying for our first night at the nearby Point Pleasant hotel and a group of other guests also had to spend their first night at Point Pleasant since they too didn't have their room at Sugar Bay. It seems like this happens a lot and is not an occasional mistake and it doesn't matter what travel site people used to book the reservation (Expedia, Travelocity, direct booking, etc.) all had similar issues when they arrived. They apologized for the "inconvenience" and I felt like they really didn't care how much stress this caused me and my husband and it was clear to me that they don't know how to run a resort. They also had the wrong checkout date for us as well. I called Expedia and they called Sugar Bay to make sure they had the correct checkout date and to refund our money for the first night. They also were going to forward my complaint to their complaint department. Even though Expedia confirmed the correct checkout date with Sugar Bay, Sugar Bay did not update their records and our room key was deactivated one day before we were checking out. Also, when we finally did get into our room we had issues with the air conditioner not working, no hot water, and a faulty light fixture. I will never stay here again and I do not recommend that anyone stay here because you are taking a chance that you will not have your room when you arrive.
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Dan Florentine
11 months ago
Awful management - the only thing they couldn't screw up was the beautiful view! Elevator to room - pitch dark with no working light; took 36 hours to fix! Noodles Bar (part of all inclusive) - Ran out of noodles over an hour before closing TWICE. the last day, they were short of 50% of the items by 4pm and they opened at 3pm. They wanted you back to the normal restaurant that sold burgers, sandwiches, etc! Fan in room - when it was on medium or high, it could fly off the ceiling at any moment as it shook violently. Brought to staff's attention all 3 days and nothing done except writing down the information at front desk each time like they were truly concerned; then again nothing. AC in room - keep the TV on so you don't hear the roar at night. Don't upgrade to an Ocean Room - they insisted our room was Ocean room because we have Bay view and over a mountaintop, there was a glimmer of the ocean. Bartenders and regular staff were very friendly; but manager was awful and couldn't care what your problem was; just wrote it down knowing eventually you are leaving! This is my first review ever; so it was worth my time to alert others of the pending problems you will get. Great views, nice pool, nice regular staff. Awful management. If someone bought them out, it would be paradise.
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