Response from the owner - 3 months ago
Hi Mark R.,
We appreciate your feedback, and are glad to hear that you enjoyed our beer.
With regard to our pizza, we make our dough and sauce fresh, daily. We take pride in using very fresh and high quality ingredients on all of our pizzas and all of our menu items. We are always working to improve every aspect of our brewpub offering, but we are confident that we have a great selection of high quality menu items. We have an array of Classic Pizzas, Specialty Pizzas and we rotate in a new very unique "Off the Map Pie" every month. To each their own, but if we could make a couple recommendations, the Milano and Hill Country pizzas are two of our patrons' favorite pies.
With regard to the crowds and noise, Trivia Nights on Tuesday from 8-10pm are going to be louder than our normal crowd. Also, like most restaurants we're typically busy Thursday, Friday, Saturday, and Sunday from around 6-8:30pm. However, the crowds are usually much thinner earlier in the day, and later in the evening. In addition, we do have a Reverse Happy Hour that runs from 9-10pm, Monday through Friday. That is a great time to avoid the crowds and take advantage of our discounted, delicious craft beers.
We really apologize that our customer service was not to your liking. We do have a great staff that is usually very friendly and helpful.
With regard to the parking, we sincerely apologize that the parking has caused such an issue on your end. We're definitely aware of the parking issues. With the recent closing of the Omelettry, the parking options for our customers changed.
Below is an outline of our parking options.
* Pinthouse & Pit BBQ Lots - All spots available as indicated (Please respect the 'Pit Parking Only' hours)
* The Assistance League Thrift House - 107 Overflow parking spots available Monday through Friday AFTER 4:30PM, and Saturday and Sunday AFTER 1:00PM.
* NO PARKING in the former Omelettry lots, towing enforced by property owner.
* NO PARKING in the Noble Pig / Fork & Taco lots, towing enforced by property owner.
That being said, anyone wanting to go to Noble Pig or Fork & Taco and have a beer afterwards at our brewpub, is welcome to park in any of the PHP designated lots. We won't tow!
We actually have over 150 parking spots available every day after 5PM, and we're still working to get y'all even more parking in the not too distant future!
If you'd like a visual, please see our Parking Map:
Our parking maps at the brewpub and on our website are up to date. With the recent issues, we've done our best to make it so our customers can't miss the displayed Parking Maps at the brewpub. In addition, to clarify, there are two separate properties and two separate landlords. Unfortunately, we don't have control over what the other landlord does, and we don't have control over the signage they use on their lot. We're continuing to work to message our parking options to our customers, as best we can. We're also working to provide more parking options for our customers in the not too distant future.
Again, we apologize about the bad parking experience you've had at Pinthouse Pizza. We promise that we're working to improve the situation as much as possible.
We are always working to improve every aspect of our brewpub offering, and improve the overall customer experience. We want every patron's experience at Pinthouse Pizza to be the best possible experience. We'd like to offer you a couple free large pizzas on us, in hopes of improving your next visit to Pinthouse Pizza.
I'll contact you privately to provide you with the necessary contact information to make sure you're taken care of.