Profile

Cover photo
Verified local business
The Muse Hotel
Boutique Hotel$$$
3,932,777 views
AboutPostsPhotosVideos
Contact Information
Map of the business location
130 W 46th St New York, NY 10036
130 West 46th StreetUSNew YorkNew York10036
(212) 485-2400goo.gl
$$$Boutique Hotel, Wedding Venue
Boutique Hotel
Wedding Venue
Conference Hotel
A 4-star luxury boutique hotel located one block from Times Square and the Broadway Theater District.
Google+ URL

Street View

Panorama
Panorama
Panorama
Panorama
Panorama
Panorama
Panorama
Panorama
Your Activity
Make a Reservation
4-star hotel
$229
Book at Expedia.com
More
Booking links sponsored. $266 incl taxes & fees
Write a review
Review Summary
4.2
37 reviews
5 star
23 reviews
4 star
5 reviews
3 star
4 reviews
2 star
1 review
1 star
3 reviews
Luxe hotel with stylish rooms featuring yoga mats & pet accessories, plus a neighboring wine bar.- Google
Photos
Scrapbook photo 2
Scrapbook photo 3
Scrapbook photo 4
Scrapbook photo 5
Scrapbook photo 6
Upload public photo
All reviews
Richard Ackerman
in the last week
We booked this hotel a 2nd time because of its location in the theatre district, being dog friendly and booking a room with both a balcony and jacuzzi. I ordered the exact same room this year that we had the year before, over the phone directly with the hotel staff. Although they confirmed the room by phone the day before, when we arrived into the city we were told on the phone that "that room was booked by someone else " and that they have no rooms with balconies or with jacuzzis available! The person that I had on the phone was nasty I asked to speak to the manager he was worse. They continued to lie and blamed their failure to give us the requested room on everyone but themselves .The manager said he would try to find another hotel for us in the area that had what we were looking for however he not only didn't find one he didn't get back to me now in the car in front of the hotel. Our Broadway show was in just 45 minutes at this point and my office assistant found a different hotel just 2 blocks away on 44th street with a balcony and with a jacuzzi that we took. She called the muse hotel back to see if they would have the flowers that I prepaid through the hotel delivered to the new hotel. The manager said that he would accommodate that request. When the show was over at 5:05 pm I got an email from the muse hotel that said since we canceled our reservation they canceled the flowers!!! I phoned talked to the manager and he also refused to redirect the paid for flowers!!! It was such a terrible experience, a nightmare. They actually went out of their way to injure a guest. I have to add that one of the two staff people we talked to and especially the manager were rude and condescending, didn't return phone calls. We travel for business all year long and normally stay at Ritz Carlton and four season hotel suits where staff and managers go out of their way to be courteous and helpful. When they make a mistake they go above and beyond to make it up so you forget what they did wrong. Unfortunately the muse Hotel people have a lot to learn. They were just terrible in every way.
• • •
Jamie hewitt-hunt
a month ago
Surprised by the little touches. Arrived on my 40th birthday, and was greeted by then saying happy birthday. We got to our room, and about 5 minutes later a knock at the door was to give us a birthday bottle of wine. Very impressed. We didn't stay in the hotel much. It was purely a bed for us. But I can't fault the place. Highly recommended
Response from the owner - a month ago
Dear Jamie, Thank you so much for the 5 star review!! I am so glad we were able to spoil you on your 40th bday, heres to many, many more!!! Come back and see us again soon:)
Nick Canino's profile photo
Nick Canino
5 months ago
Great location right by the Theater District and Time Square. Price was right. Staff was accommodating and pleasant. Rooms were clean and stocked. Highly recommended.
Response from the owner - 5 months ago
Thank you for the five stars. We are so pleased you enjoyed our location. Thank you for mentioning our team as providing great service. We hope to welcome you back again.
Michael Fleece's profile photo
Michael Fleece
9 months ago
stayed aug 16 and it was great. Room was a good size for NYC. Room faced 46th st on 7th floor. I didn't hear anything. Nice free wine tasting at 5. Staff was great. Will definitely stay again!
Response from the owner - 9 months ago
Thank you for your five star review. We are so pleased you enjoyed your stay with us. Come back and visit us again soon.
Adele Tiblier's profile photo
Adele Tiblier
2 months ago
Absolutely perfect! From the location to the overly accommodating staff, we could not have had a more pleasant experience. Every time we walked in, we were greeted with the most hospitable front desk employees. It truly was one wonderful little thing after another: - The concierge who greeted us upon checkin with smile and offers to assist with anything we needed - The doorman who chased down a taxi for us, even when the street in front of the hotel was closed for a run - The night desk person who wrangled a bucket with iced cold drinks as our fridge was being replaced at the time of our stay Our room was large, lovely and well appointed. We had upgraded to a balcony room, which in nicer weather would have been used for some fresh air. In the AM, there was a coffee bar, and the evening's wine receptions are a wonderful touch. I'd highly recommend people becoming Kimpton Karma Rewards members. The perks turned it from a great stay to an amazing one (not to mention discounts). I'll definitely be back and would recommend this hotel to anyone traveling.
• • •
Response from the owner - 2 months ago
Dear Adele Tiblier, Thank you for the perfect review and for mentioning our team as providing exemplary service. We take pride in offering five star service. We are thrilled you are part of your Kimpton Karma rewards program and you were able to enjoy the extra benefits that come with that. We look forward to welcoming you back again soon.
Christopher Brown
6 months ago
Stayed here for our honeymoon and have to say The Muse was an excellent choice. Right from the moment we contacted them regarding booking they were always very helpful and promptly answered all our questions. After a long day travelling we arrived to find a few nice treats in our room and had also been allocated a room with a balcony. The size of the room was impressive for the amount you pay, similar rooms at other hotels were twice the price. Food and cocktails at Nios were also up to the same high standard. Top marks and big thanks to all of the staff at The Muse!
• • •
Response from the owner - 6 months ago
Dear Christopher Brown, Thank you for the great review and congratulations on your recent nuptials. We are so happy you choose to stay with us to celebrate and glad we were able to assist in making it memorable. We hope we can welcome you back again…. Maybe for your first anniversary to celebrate?!
Cara Capretta
3 months ago
I am a Kimpton regular. I brought my daughter to The Muse for her birthday weekend and we were treated like Queens. We will return!
Response from the owner - 3 months ago
Dear Cara, Thank you for the great review. Mother and daughters should always feel like Queens! We are thrilled you enjoyed your stay. Come back and visit us again soon.
Katelyn Wiersma
10 months ago
Loved staying here last time I was in NYC. From here on out, if I am ever back in NYC, this is the place to stay. Great service, prime location, has the warmth of a boutique, but service comparable to a large full service hotel. Love it!
Response from the owner - 10 months ago
Thank you for the great review. We love knowing we are now your go to hotel in the Big Apple. Thank you for mentioning our team as providing exemplary service. We look forward to welcoming you back. - Muse Hotel Team

Stream

The Muse Hotel hasn't shared anything with you.

People are more likely to share with you if you add them to your circles.