Nicole Alexander: I went to a jewellery store and got my gold valued by the owner. He recommended using Gerrards to sell my scrap gold. I was living to far, so I posted it in. Being from the Caribbean we have 10ct gold. So when I got a call from Gerrards staff informing me that my gold was only 9ct, I found it strange because even when it was tested, I was told it was 10ct. That would mean my antique gold which was posted from different jewellery shops in my country had lied to my grandparents. Could it be! I still went a long with it. The weight of the gold came up to, 33.30gms in weight. When I got the email, they had put it as 33gms. I contacted Jason Collins about the matter and he said, when they removed the clasp and other extras, this was the weight. It made no sense, because my jewellery was rings and one thick gold bangle and one chain. How was it possible, one clasp from a chain could possibly weigh so much to deduct so much from the weight. I did accept the offer the hassle of posting it and then not sure if I could get it back was just too much frustration on my path. I have since returned to the owner of the jewellery store who recommended Gerrards and told him what happened and advised him not to recommend them to any more of his customers.