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Cyclemotive
Bicycle Repair Shop
Today 11:00 am – 7:00 pm
1 follower|538,126 views
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156 Bathurst St Toronto, ON M5V 2R3 Canada
156 Bathurst StreetCAOntarioTorontoM5V 2R3
+1 416-916-5551cyclemotive.com
Bicycle Repair ShopToday 11:00 am – 7:00 pm
Monday 11:00 am – 7:00 pmTuesday 11:00 am – 7:00 pmWednesday 11:00 am – 7:00 pmThursday 11:00 am – 7:00 pmFriday 11:00 am – 7:00 pmSaturday 11:00 am – 6:00 pmSunday 12:00 – 5:00 pm
Cyclemotive is where cycling begins. We are downtown Toronto's premier bicycle shop offering world renowned brands such as Argon 18, Bern, Bianchi, Biria, Catlike, Cinelli, Continental, Devinci, Electra, Felt, Fizik, Giant, Kinetic, Leader, Louis Garneau, POC, Raleigh, Scott, Tacx, Vanmoof & Wilier Triestina.
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Review Summary
3.6
54 reviews
5 star
29 reviews
4 star
7 reviews
3 star
1 review
2 star
3 reviews
1 star
14 reviews
"They wanted to charge me $20 to put a new chain on because I provided the chain."
"All I needed was a simple tune-up on a brand new bike."
"You gotta check out their custom bikes and single speed conversions on Facebook."
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Akram Chowdhury's profile photo
Akram Chowdhury
2 weeks ago
Poor service. I had brought in my frame for a assembly with all the parts. The chain line was not properly aligned the first time at it thus causing a creaking/squeaking noise. After going there two times, both mechanics passed it on as a hollow frame echo. They did not switch the bracket (which they recommended) even when I decided to pay for a smaller one, saying they don't have any. They were trying to get me to leave since I wasn't paying extra for the added labour. I just left instead of arguing. This shop is filled with guys who are either incompetent or don't care since they already have so many customers waiting for service. Quantity over quality, I suppose. Won't go back. (Oh,... their bike fit is a joke...)
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Ashley Saini
2 months ago
I've gone to Cyclemotive twice and both times have been great experiences! I got great servicing on my bike and had many priced options. Recommending this?... you betcha
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Jason Matos
6 months ago
It's odd, sometimes walking into a bike shop can instill the same feeling as walking into a car garage, you just kinda hope the staff want to help you and not gouge you for prices over details you aren't 100% knowledgeable about. Cyclemotive instills the opposite feeling. As soon as you walk in you are quite often greeted with a hello by a staff member followed up shortly by a kind statement that if you need any assistance, they are there to help. I have had my bike repaired and tuned up a few times at this location, always for a fair cost and always picking my bike up with more done to it than originally discussed, whether it's a small detail like cleaning parts of my bike or the Stagg informing me they also tightened my breaks, etc etc. I brought in a work friend to purchase her first bike in multiple years and the staff took over an hour and a half talking to her, educating her and taking all the time to show her the difference between the bikes she was considering. When the discussion of price arose, the staff was respectful and understanding, making the entire experience more enjoyable than pressured or sales oriented.
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Brandon DeLyzer
a year ago
Frank at Cyclemotive really has classic customer service. I find a lot of companies now have great customer service until something goes wrong or there is a conflict between the customer and the business. Not here. Customer service and repeated business seems to be of high importance here and they want to keep you happy. This is hard to find anymore. Today I walked in with a problem, but I left content and will be giving Cyclemotive repeated business. Also, the tune-up they did on my bike was great.
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Andrew Lister
3 months ago
One of the most respectful shops I have entered. The staff are are very matter of fact, I like that. My cycling budget was diminished by fixing my house so I appreciate that they were doing and sourcing every part at various vendors to get best price. Definitely my go to for my new ride next year.
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Smokey Hoover
a month ago
After a bunch of help, including taking a measurement, from very patient staff, I purchased a helmet which after a few rides I just couldn't get used to. I know helmets are generally a no exchange item, but I thought I'd give it a shot. Cyclemotive came to my rescue with above and beyond customer service and understanding. Will definitely recommend to friends and cyclists.
Jon Tamblyn
9 months ago
There are a lot of negative reviews here, but it's worth noting that almost all of them (especially the one-stars) are posted using aliases. I'm not saying that makes them invalid, but I think anyone who has to hide behind an alias loses credibility pretty quickly. Compare that to the number of positive reviews posted by people using their real names. Anyway, make of that what you will. My personal experience is this: I bought two bikes at Cyclemotive this spring. I've since brought both back multiple times for various types of service (some routine, like new-cable-stretch; some less routine, like a complete once-over after getting doored). With the exception of the great fitting they did, I've never had an appointment for any of my other visits. Nonetheless, they've always helped out quickly, usually immediately. The staff are helpful, not pushy, and the mechanics are the best in the city (that I've ever used, at least). They deal in high-end bikes, so you know you're getting a skilled person who knows how to treat your ride. Bottom line: Cyclemotive is a great one-stop bike shop. Highly recommended!
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Dre F
11 months ago
All I needed was a simple tune-up on a brand new bike... 1. Called in, the girl said "Yeah, just come in any time, no need to schedule an appointment". Showed up that same day, expecting the tune-up to be completed by the following day (just as the girl on the phone stated), instead was told to drop the bike off in several days. Fine, I wasn't in a rush. 2. Came to drop off the bike, was told that instead of a simple tune-up, it's going to be a more complicated "let's check everything" kind of a deal. Fine. I needed the bike in good shape for a long trip. 3. Three things that I asked to be looked at were: - adjust gear switching, bike can't always shift into highest gear - get rid of the noise when pedaling - tighten the rear tire. It was a tiny bit wobbly 4. Came back the following day to pick up the bike, the guy goes in the back, and nobody in the back knows anything about the bike... OK. 10 minutes later, the bike is finally found, except that for some reason the back tire is flat. Fine, they filled it up. 5. Took the bike to the cash register, paid the bill for the "complicated" tune-up, and there was not a shred of documentation or even a note about what has been done to the bike... Found that a bit strange, but figured as long as the bike is good, who cares. 6. Took the bike home, set it aside until the trip the following week. Trip time comes, I decide to take the bike for a spin the day before only to find out that the back tire is flat!! I look over the tire and find a staple wedged very conveniently in the tread... Spent a couple of hours hunting down the right tube, but somehow everyone was out of that particular size, so I ended up buying a Presta with a valve adapter. Worked fine. Go on the long-awaited trip, everything seems to be great, except that roughly an hour into the trip I realize that the bike STILL doesn't shift into the highest gear... Disappointment. Then a couple of hours later, the bike starts making noise again, except much worse than before. I couldn't even hear myself coasting... even bigger disappointment. So, let's summarize: - adjust gear switching, bike can't always shift into highest gear -- STRIKE 1 - get rid of the noise when pedaling -- STRIKE 2 - tighten the rear tire. It was a tiny bit wobbly -- Fixed! Oh, but wait, I got the bike back with a staple in the rear tire! Thanks a lot... -- STRIKE 3 Conclusion: I am all for supporting local bike shops, but I will more than likely never come back to Cyclomotive. The whole experience just left a bad taste in my mouth. However, I'm glad that there are other people that have a better experience than me. P.S. The reason for the second star is when I came in the very first time, one of the guys tightened a couple of loose parts on the bike just as a courtesy. I thought that was nice of him.
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In response to Andrew W's review: We were disappointed to read Andrew's review of the last two days but completely understand his frustration. We immediately contacted Andrew and asked him for his schedule as to when he will be in Toronto. He lives two hours from Toronto and we will do everything in our power to accommodate his schedule and organize a professional fitting. We have also offered Mr. Wayne a $100 in-store credit as goodwill which he can use towards parts or accessories for his new bike. At Cyclemotive we continually strive to provide the highest level of customer service and satisfaction. Once again, we apologise to Andrew W. for the scheduling conflict and hope he will contact us shortly. The Cyclemotive Team
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Public - a year ago
reviewed a year ago
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