It kinda depends what we mean by information. In this specific context, what they meant was computer-deliverable data - in other words 'information-about-a-thing' (the respective value) with little to no direct connect to the thing-itself. Yes, there is usually (not always) information about values, that would underpin trust and respect (the actual core concerns here), but much of it is in forms that are not easily adaptable to or describable in computer-type data: elements such as body-language, tone of voice, actions-not-taken, sense-of-commitment and so on. By the time it does get to a form that is identifiable and measurable in computer-type metrics, it's probably already too late - certainly too late for action. There's an old phrase somewhere about "not everything that matters can be measured, and not everything that can be measured will matter" - that's essentially the type of complexity that we're dealing with here.