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Tom Graves
Works at Tetradian Consulting
Lives in England
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Tom Graves

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An enterprise-architect's view on autonomous weapons-systems [post] Landmines on legs http://ow.ly/QmyaH #futures #society #rbpea
What's all the fuss about autonomous weapons? Isn't it just a logical progression from the weapons-systems we already have? Perhaps it is – and that's the problem… To illustrate this, first take one of these: In that form, it's a relatively-passive weapons-system. It doesn't do anything other ...
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Tom Graves

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Keeping on-track to enterprise-purpose, with a lesser-known element of the Viable System Model: [post] Pervasives and the VSM algedonic link http://ow.ly/Q7d6R #entarch #svcdesign #cx #csr #rbpea
How do we keep on track to enterprise purpose? Perhaps more to the point, how can we know when we're falling off-track, in time to recover? To me, one of the keys here is the perhaps least-known part of the Viable System Model (VSM) – the algedonic link. 'Algedonic' literally means 'of ...
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Tom Graves

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In everyday enterprise-architectures, identifying 'policy-based evidence' loops, equivalent to those behind the disservices in the social-context example: [post] Services and disservices – 5D: Social example (Implications for EA) http://ow.ly/PKfns #rbpea #entarch #svcdesign #society
Services serve the needs of someone. Disservices purport to serve the needs of someone, but don't – they either don't work at all, or they serve someone else's needs. Or desires. Or something of that kind, anyway. And therein lie a huge range of problems for enterprise-architects and many, ...
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Tom Graves

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Using the diagnostics on various media-examples, to identify disservices risks in whole-enterprise architectures in a social context [post] Services and disservices – 5B: Social example (Media-examples 1-5) http://ow.ly/PKdMS #rbpea #entarch #svcdesign #society
Services serve the needs of someone. Disservices purport to serve the needs of someone, but don't – they either don't work at all, or they serve someone else's needs. Or desires. Or something of that kind, anyway. And therein lie a huge range of problems for enterprise-architects and many, ...
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Tom Graves

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Identify and mitigate against 'power-against' in service-designs: [post] Services and disservices - 4: Priority and privilege http://ow.ly/PnlLN #entarch #bizarch #svcdesign #rbpea
Services serve the needs of someone. Disservices purport to serve the needs of someone, but don't – they either don't work at all, or they serve someone else's needs. Or desires. Or something of that kind, anyway. And therein lie a huge range of problems for enterprise-architects and many, ...
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Tom Graves

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Next instalment in this series on hidden risks in service-design: [post] Services and disservices - 2: Education example http://ow.ly/P7NqP #svcdesign #entarch #bizarch #rbpea
Services serve the needs of someone. Disservices purport to serve the needs of someone, but don't – sometimes through incompetence or failure in operation, sometimes through incompetence in service-design, and sometimes even by intent. And therein lie a huge range of problems for ...
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Tom Graves

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Supporting situational-awareness and more, for better real-time response to complexity in our enterprises [post] Auftragstaktik and fingerspitzengefühl http://ow.ly/QgHGs #entarch #rbpea
Two words: auftragstaktik and fingerspitzengefühl. To an English speaker, they might look kinda weird, but they're key to getting an enterprise to work well… The terms originate from the German military, from around the early-19thC and mid-20thC respectively. They would translate approximately ...
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Tom Graves

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Closing this series with a practical 'how-to' on identifying and reducing disservices: [post] Services and disservices - 6: Assessment and actions http://ow.ly/PVZs0 #entarch #svcdesign #rbpea
Services serve the needs of someone. Disservices purport to serve the needs of someone, but don't – they either don't work at all, or they serve someone else's needs. Or desires. Or something of that kind, anyway. And therein lie a huge range of problems for enterprise-architects and many, ...
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Tom Graves

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Using the disservices-diagnostics to identify potential risks in whole-of-enterprise architectures for a social context: [post] Services and disservices – 5C: Social example (Media-examples 6-9) http://ow.ly/PKeCI #rbpea #entarch #svcdesign #society
Services serve the needs of someone. Disservices purport to serve the needs of someone, but don't – they either don't work at all, or they serve someone else's needs. Or desires. Or something of that kind, anyway. And therein lie a huge range of problems for enterprise-architects and many, ...
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Tom Graves

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Using the diagnostics to identify disservices in whole-enterprise architectures in a social context [post] Services and disservices – 5A: Social example (Introduction) http://ow.ly/PKcJm #rbpea #entarch #svcdesign #society
Services serve the needs of someone. Disservices purport to serve the needs of someone, but don't – they either don't work at all, or they serve someone else's needs. Or desires. Or something of that kind, anyway. And therein lie a huge range of problems for enterprise-architects and many, ...
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Tom Graves

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One common cause of service-failure is an 'echo-chamber' of unquestioned belief: [post] Services and disservices - 3: The echo-chamber http://ow.ly/PfCzc #svcdesign #entarch #rbpea
Services serve the needs of someone. Disservices purport to serve the needs of someone, but don't. And therein lie a huge range of problems for enterprise-architects and many, many others… This is the third part of what should be a six-part series on services and disservices, and what to do ...
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Tom Graves

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Start of a new series on service-design and service-governance: [post] Services and disservices - 1: Introduction http://ow.ly/OTyBz #svcdesign #svcgovernance #entarch #rbpea
Services serve: they serve the needs of someone, or, in a broader ecosystem, the needs of something. Services serve – that's why they're called 'services'. Yet what do we call something that purports to serve some need, but doesn't? I'd suggest the proper term for that is a disservice.
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Have him in circles
202 people
John Kellden's profile photo
Denis Gagne's profile photo
David French's profile photo
martang padabdeuane's profile photo
sailesh panchal's profile photo
Denis Goudreault's profile photo
adrian campbell's profile photo
hereth Nuwan's profile photo
Torben Chrona Christiansen's profile photo
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Australia (Victoria) - USA (California)
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