Response from the owner - in the last week
Thank you for reaching out to us!
We are truly sorry that you experienced a bad customer service with one of our manager. We only have Customer Service Managers with many years of experience, we cannot explain what happenned, but surely, yelling at our customers is not our way to deal with them!
That being said, is there some issues that needs to be taken care of? Have you been reemboursed as you asked? May we contact you again for further actions? We will always be happy to serve you and we can refer you to another one of our manager if you wish! Please send us your contact information in a pivate message.
Thank you and we look forward to speaking with you.