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Will Edwards
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“Vinnie was always willing to go the extra mile to make sure I got the parts I needed at a fair price. Most of my motorcycles are older than 35 years old and parts get kind of tough to find, but he would find the parts I needed. His dedication to my needs is the reason I no longer use Al Lamb's shop. Al's is a lot closer, but Maxim has Vinnie and Bob." “I don't think anyone knows more about my wing than Bob. He has been a great help for every thing I have ever needed for it. It is people like Bob Landry that keeps me riding 30 miles to Maxim Honda instead of the closer competition. He's is a great member of your team. I also hope Vinnie returns soon. ”
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Public - 8 months ago
reviewed 8 months ago
The employees should get 5 stars, the quality of repair should get 5 stars, the fake empathy and condescending mannerisms deserve a negative 10 stars. The people are doing an amazing job, but the handling policy is boned awful. I wasted three entire days trying to get two things fixed that actually should not have taken more than one day tops, without my having to stand around like a homeless man. The stand by appointment system is terribly flawed. The repair time estimates are clearly not taken seriously, leaving the customer to waste their valuable time trying to resolve STUPID issues. The fault lies entirely with Apple, not with the employees. The system I saw and experienced was, quite honestly, the most inefficient cumbersome and wasteful experience I have dealt with in a very long time and I used to work with government contracts! If Apple would include proper documentation with their computers about 70% of problems would be fixed by simple keystrokes. The ones that do need tech attention would be much more acceptable if realistic time estimates were honestly provided. I don't need a sales pitch. I already bought the stuff. This problem is clearly upper management policy screw ups and has really soured me on Apple gear. It could have been handled much better and both the staff and I would have been the happier for it. Listen up Apple... you seem to think we are all stupid hamsters you can run through mazes for your enjoyment. You have great hardware, a borrowed operating system and a false sense of superiority. You came about a minute from being sued.
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Public - a year ago
reviewed a year ago
2 reviews
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