Great coffee and delicious food. Always able to have a good, albeit short, conversation with the baristas. They have always been nice and respectful. The food and drinks take a little longer than a chain, but I'm willing to wait for fresh food that's prepared to order.
A friend and I went here for coffee one evening. There were two staff members running the counter who appeared to be processing food orders. They ignored us for 8 - 10 minutes as we stood there waiting until we walked out. Not so much as a glance in our direction or "I'll be with you in a moment."
Honestly I've thought about going back to give it a second shot, but haven't returned on principle.
Response from the owner - a month ago
We are so sorry about your experience. We did have a staff shortage this week on some shifts. Please contact us at firstname.lastname@example.org so we can make sure your next experience is an excellent one!
I used to enjoy going to Edna's they had decent coffee and good service but the last two times I've been there the wait time on the drive through was over 10 minutes. By the time I got my one coffee (with cream and sugar) it was luke warm. I won't be going back.