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Roman Pourmand
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Have him in circles
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Ryan Hagen's profile photo
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Have him in circles
6 people
Ryan Hagen's profile photo
Luda Dubrovina's profile photo
Neerav Verma's profile photo
Xiaoyu Ji's profile photo
Jeremy Johnson's profile photo
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A fish rots from the head down Santa Monica Ford (SMF) is owned and operated by a guy named Ron Davis. Our 6-month old Ford Fiesta SFE, which we had leased from a different dealer had to be towed to SMF because the engine was overheating. The issue was diagnosed as a defective part. We were told it would take 3-business days to get the part in. The part came in a day earlier than estimated and we were informed the car was ready. When I went in to pick up the car, I informed Mario Rea, the service rep that distance driven showing on the car was in kilometers and not miles - this had caused problems with my previous car when I had to trade it in. In indicating this, I apparently crossed a line with Mario, which I shouldn't have. Realizing Mario wasn't happy to go to the car and get the distance in miles, I offered to go for him. I was told that I should and I did. When I returned, I was made to sit and wait like a child in the principal's office, until Mario decided that he had to finally deal with me since no one else was available. After the change was made, I went over to the cashier to check out. I asked if I could speak to the Services Manager. I was told by Jenette, the cashier that he had left for the day - this later it turned out to be incorrect. She asked me why I need to speak to the service manager and if she could help me since she was also the "Customer Relationship Manager". I started explaining my frustration with Mario and how he had treated me poorly. As I was speaking to Jenette, Mario started screaming at me across the room and walked over to the area I was standing, in a threatening manner. As I told him to back off and that I wasn't speaking to him, he told Jenette to "call the police". So Jenette picked up the phone and started dialing - I assumed the police. Within minutes the Service Manager who had "gone home" came over to the services department. As the manager walked in, Mario said, "Hell with this. I'm getting the hell out of here". At this point, I simply asked for the Service Manager's business card and left. The next morning, I went back to the dealership and asked to see the General Manager - who turned out to be Ron Davis. Well, lets just say, my experience with the GM/Owner, Ron Davis made Mario Rea look like a gentleman and a scholar. If you have any option other than Santa Monica Ford - my advice is to TAKE IT. Ford Motor Co should not associate itself with these clowns.
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Public - 8 months ago
reviewed 8 months ago
1 review
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