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National Institute for Automotive Service Excellence
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Calling All Techs!  Sign Up Now!
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Registered for your certification test?

Get prepared with ASE’s online test prep materials including practice tests and study guides.
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What's the benefits to being certified? 
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NADA 2015 

We’re excited to be here at the National Automobile Dealers Association (NADA) Convention in San Francisco, CA. If you’re here, stop by our booth and say hello. #NADA2015

http://www.nadaconvention.org/
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Read the latest blog from ASE Vice President of Communications Tony Molla on how scientific studies have proven the benefits of ASE Certification for technicians and shops.
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Inform don’t sell

Lots of customers say they don’t want to be sold additional services, but what if they need legitimate services? Read this article from Auto inc. about the best way to talk to customers about needed service.
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Congrats to Tom Palermo, winner of the 2015 NAPA/ASE Technician of the Year award. 

In addition to his shop, Tom also participated in a six-week Youth Empowerment Program, teaching teenagers auto detailing. Great job Tom!
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Congratulations, Tom, and Very Best Wishes to you! 
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Join us tonight for a free webinar where we’ll be discussing the new L3 Light duty Hybrid/Electric Certification.

All those interested are welcome to attend. Follow the link below to register.
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Don't miss our free webinar tomorrow at 7 pm!

ASE's newest Advanced-Level certification, the L3, is now available! Please join us to learn what this exciting new certification specialty is all about. We'll discuss content, prerequisites, preparation and more. Register today and mark your calendar!

https://attendee.gotowebinar.com/register/7149034863267722498?mcid=sm.012815.gp
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Why bother if u don't have to have it ?
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Check out this article from Ratchet+Wrench and learn the best ways to deal with conflicts in the shop.
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We are pleased to announce the officers for ASE's Board of Directors for 2015, as well as the newest members of ASE’s Board of Governors.

Joining the ASE Board of Governors for 2015 are Jeff Coffey, Homer Hogg, and Jamie Bullis, who joins the ranks as the second female technician to have been honored with an ASE technician award. We’d also like to thank Glenn Dahl for his service as Past Chairman of the Board of Directors and the invaluable counsel and guidance he has provided.

https://www.ase.com/News-Events/Press-Releases/ASE-Announces-New-Officers-for-2015.aspx 
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Do you listen to your customers?

Read Mitch Schneider’s column on why a good manager confirms with customers before making dramatic changes.
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Don’t leave your customers out in the cold.

Share this article with them on how to keep their vehicles winter ready.

https://www.ase.com/News-Events/Publications/Glove-Box-Tips/Getting-Your-Vehicle-Ready-For-Winter.aspx 
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Story
Tagline
Promoting Excellence In Automobile Repair and Service.
Introduction

Since 1972 the National Institute for Automotive Service Excellence (ASE) has worked to improve the quality of vehicle repair and service by testing and certifying automotive repair and service professionals.

We are an organization 330,000 strong offering 40-plus exams that stress the knowledge of current automotive repair and service best practices.

Contact Information
Contact info
Phone
1-703-669-6600, 1-800-390-6789
Email
Fax
1-703-669-6127
Address
National Institute for AUTOMOTIVE SERVICE EXCELLENCE 101 Blue Seal Drive, S.E. Suite 101 Leesburg, VA 20175