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Joy Wang
Lives in China
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Joy Wang

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This iMobie Help Page tells you the most common iOS 10 upgrade problems and provides you with detailed solutions.
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Laxman Bhimah's profile photoJoy Wang's profile photo
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Hello, Laxman, if iTunes cannot backup your iPhone, please try:
Solution 1. Restart your computer and your iPhone.

Solution 2. Download and install the latest version of iTunes on your computer.

Solution 3. Make sure your iOS device trusts your computer: unlock the device and tap Trust.

Solution 4. Make sure that you are using the Apple-supplied USB cable.

Solution 5. Check security setting: update, configure, disable, or uninstall your security software.

Resource:
https://www.imobie.com/support/fix-iphone-will-not-backup-to-itunes-issue.htm
http://osxdaily.com/2014/07/16/fix-a-itunes-could-not-backup-iphone-error-message/

For the battery issue you have, I have met the same problem as you last year after I updated to iOS 9 on my iPhone 6. I fixed it: completely run out of battery to 0%, and then charge the phone completely to 100%. This should fix the problem. If the above solutions not working, I guess you can update your iPhone to the latest iOS 10.1.1.
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Joy Wang

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How to update to iOS 9? Read this complete guide to upgrade to iOS 9 smoothly, from prepare for iOS update to make iOS 9 devices work better after iOS upgrade.
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Clara. Walker's profile photoAll Hail Trump's profile photoJoy Wang's profile photo
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+Sam CULT Hello, Sam, as you said, you did backup your iPhone via iTunes or iCloud AFTER deleting the messages, so the messages may not included in the backup. You can have a try on the Recover from an iDevice mode of PhoneRescue and scan your old iPhone 5. Check out if the deleted messages can be scanned (if they are overwritten, they cannot be scanned). If yes, you can buy PhoneRescue to recover the messages, if no, you won't need to buy it. (The free trial of PhoneRescue allows you to scan the deleted files on your iPhone.) Here is a detailed guide: http://www.imobie.com/support/retrieve-deleted-text-messages-on-iphone-6-plus.htm
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Joy Wang

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How to transfer pictures from Android to iPhone?
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Forrest Hubbard's profile photoWarren Burrows's profile photoJoy Wang's profile photo
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Hello, Warren, I didn't know the program "Mac Remover", I guess it is an app remover for Mac?. If the registration number not work, you can try contact their support team to get a refund? And I will recommend you a 100% free and safe Mac cleaning tool that will help you clean junk files as well as remove apps from your Mac completely. It's name is MacClean from our company (free and easy to use), here is a download link: https://www.imobie.com/macclean/
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Joy Wang

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This article tells you the most common iOS 9 problems and offers you solutions to fix the iOS 9 issues.
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Currently
China
Previously
Sichuan, China - Chengdu, Sichuan, China
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Female