Response from the owner - 5 months ago
Dear Elizabeth Whitt:
Thank you for letting us know about your visit to our Palm Beach Gardens Original Pancake House. Based on the information you provided it is somewhat difficult to identify your transaction or server but I can assure you we take both service and food quality very seriously. I truly believe that the scenario you have described is a aberration and you would be more than satisfied with our normal high quality food and service.
I truly wish you had engaged a manager during your visit to resolve your issues. As a token of our sincere apology please accept my offer of 20% off your entire check upon your next visit to our Palm Beach Gardens Original Pancake House. To redeem this offer simply identify yourself to one of the managers, Edie, Lynn or Ozzie at the time you are prepared to pay your check. Anyone of them will be happy to honor this offer.
Thank you again for letting us respond to your issues and we look forward to serving you in the near future.