Response from the owner - 4 months ago
Dear Dominique Lind:
Thank you for letting us know about your visit to our Palm Beach Gardens Original Pancake House. Based on the information you provided it appears that your server was Donna. I can assure you we take both service and food quality very seriously. I truly believe that the scenario you have described is a aberration and you would be more than satisfied with our normal high quality food and service.
We have discussed your visit with the server involved and we believe Donna understands where her service broke down. As far as the host being inattentive we can only apologize and counsel this associate to do their job more professionally. As a token of our sincere apology please accept my offer of a complimentary Dutch Baby upon your next visit to Palm Beach Gardens Original Pancake House. To redeem this offer simply identify yourself to one of the managers, Edie, Lynn or Ozzie at the time you are prepared to pay your check. Anyone of them will be happy to honor this offer.
Thank you again for letting us respond to your issues and we look forward to serving you in the near future.