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Wayne Flanders
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I brought my Hyundai Azera to herb's in Frisco after being rear ended about a year ago. Being a new business in an upscale area convinced me that it would be worth it to take my car quite a bit out of my way in the hopes that i would get good service. The car is a pearl white. The repair took longer than expected, but since I had a rental, it didn't matter to me as long as they did the job right. When it was completed, they brought it around and I was really amazed. The rear end of the car was a plain white that was blended to the pearl color found on the rest of the car. I guess I understand that mistakes can happen but to call me and tell me that it was done when it obviously was wrong made no sense. When I mentioned it to the man inside, he came out and told me that those colors are "hard to match" and it wasn't that bad. Obviously, there is a total lack of quality control. The body work seemed ok at the time. I left it with them and kept my rental and came home. When they called to say it was finished (again) the paint looked much better. Now that a year has passed, I see a number if issues in the body work that I hadn't noticed when I picked it up originally as mouldings now have wear marks and the trunk doesn't fit quite right along with a hole in the back door step. They just painted over it and gave me the keys. As I said before, the end result is a response of no quality control in the different steps of the process, both body and paint, culminating in a barely passable end result. Just enough to get the customer to take it back. They may have some talented people working there, but when there's a problem in workmanship, they just let it go....This was a big disappointment and I would not recommend this shop under any circumstances.
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Public - 9 months ago
reviewed 9 months ago
1 review
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