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Premier Laser Spa of Albany
Day Spa
Today Closed
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reviewed:
Premier Laser Spa of Albany
145 Wolf Road, Albany, NY 12205
I was given a gift certificate for Christmas for laser treatments. My travel time is 1.25 hours to each appointment. Each time I was greeted with a smile, and had the most friendly staff take care of me. They did a thorough job each time. I had to cancel once and they were very prompt in getting me in so as to keep the scheduled timeframe. The staff went above and beyond as far as friendliness. I would HIGHLY recommend them. It REALLY works. Very satisfied. I will be coming back

Sincerely,
Paula J (Adams, MA)
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reviewed:
Premier Laser Spa of Albany
145 Wolf Road, Albany, NY 12205
Why did I wait? I am so happy with everything involving Premier Laser Spa. The facility is very clean, the location is perfect, appointments are quick and on-time, pricing is great, and my outcome was excellent! The staff is great, especially Jen B who was EXCEPTIONAL today! I would highly recommend Premier Laser Spa to anyone and trust me when I say you will not be disappointed.
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145 Wolf Rd Albany, NY 12205
145 Wolf RoadUSNew YorkAlbany12205
Day Spa, Laser Hair Removal ServiceToday Closed
Monday 10:00 am – 7:00 pmTuesday 10:00 am – 7:00 pmWednesday 10:00 am – 7:00 pmThursday 10:00 am – 7:00 pmFriday 10:00 am – 4:00 pmSaturday 9:00 am – 2:00 pmSunday Closed
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Premier Laser Spa is a leading national provider of laser hair removal services, serving hundreds of thousands of satisfied customers. And since laser hair removal is all we do, all we do is focus on laser hair removal to maintain our category leadership by spending more time on training, doing more research on technology to consistently advance our treatment, and finding new ways to further our world class customer experience to unequivocally deliver your best solution to get hair-free for life. Call 1-800-NEW-FEEL to schedule a free consultation and experience the Premier expertise.
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4.5
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"Premier Laser Spa has provided me with a great first time experience."
"I am looking forward to not having to shave, no more razor burn or ingrown hair!"
"I highly recommend going there if you are contemplating permanent hair removal."
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MJP 10
a week ago
A couple of years ago when I started going to Premier Laser Spa I actually had a pleasant experience, the staff was amazing and I actually wrote a positive review of PLS at their request (they handed out instructions at the office on how to write a positive review and I think you got entered into a drawing for doing so). However, as the term of my treatments just expired, the promised results weren't there... and instead of assuring I left a happy customer... I was told that this was a new "corporate policy" enforce loopholes in their contract that allow them to get out of providing promised services. If you're looking for laser... I'd look elsewhere.
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Response from the owner - a week ago
Thanks for you honest and candid review. We apologize for any poor experiences that you might have had. Rest assured that we take these reviews very seriously, and you will be contacted directly to see if there is anything that we can do to make your experience a better one.
Lauren DeBrino-Hess
in the last week
I want to start off by sharing my experience at Premier Laser Spa in Albany. I have been going there since January of this year. Everyone is very warm and welcoming. When I went for my consultation I was very nervous and unsure if this was something I wanted to do until I met Astri Sherman. She is one of the nicest and sweetest people you will ever meet. Astri is the reason I decided to go through with my laser treatments at Premier. She reassured me and took the time to walk me through the entire process. Words cannot express what a pleasure it has been meeting her. She was instrumental in helping me make this wonderful decision of laser hair removal. I am deeply disappointed that she is no longer working at Premier as she was a wonderful asset to this company.
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Olivia Zeh
a month ago
The staff are courteous, kind and friendly and I've always had pleasant experiences here, but don't waste your money with this treatment. I signed up maybe 2 years ago and got a buy one area get two free deal which seemed great at the time but it still ended up being quite expensive. I completed all the treatments allowed for me and the hair was still not gone. I continued to go for treatments as they allow you a certain number of treatments beyond the number you bought to "guarantee" that the hair is gone. The hair is still not even remotely gone, but instead has turned a blonde color. It may be thinner but it is not to the point where it's like peach fuzz and I can ignore it. I am still having to shave as frequently as ever and when I went in for a treatment I was told that there was nothing they could do about the blonde hair and that "trying to get rid of it will stimulate dark hair to grow back." (Which, I'm no expert but that didn't make much sense to me.) Of course results vary and I suppose there's no way this could have been predicted but unless it was in some fine print somewhere this was never mentioned to me as a possibility until I had already paid for and completed the allotted treatment. I ended up paying 3,000 dollars to lighten my body hair when I thought it would allow me to "never shave again." Of course everyone is different but I think this kind of treatment was too good to be true and I'm sorry I wasted money on it.
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Lee Andrew Peters
5 months ago
Premier Laser Spa has provided me with a great first time experience. At first, I was a little hesitant about getting laser because I’ve heard many horror stories regarding people with darker skin tones. Well during my consultation, the well trained individual helped to resolve my fear and now I’m very pleased with the results. The area being treated is under the neck and since I’ve started the treatment I haven’t broken out and the discoloration in my skin as almost been resolved. Thanks, Premier Laser Spa!
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Sarah Smith
3 weeks ago
Spent $2500 and after two years STILL HAVE HAIR GROWTH ON ALL THREE of the areas I had targeted (under arms, lower legs, & bikini area). I was lied to and told I would never have to shave again. That has never been the case, not once in the past two years. Now I am told that I will have to pay over $100 if I need to go anymore, which like I said, I still have hair growing so I would still need treatment. The best part is, when I went in for consultation I was told that my skin type and hair type responded the BEST to the treatment. So if the treatment doesn't work for me, with the supposed best skin and hair type, how is it supposed to work for you? I was also told if I referred customers I would get a money incentive back. I had my one friend sign up, and they told her that because she had a coupon my incentive was null and void. Now not only do I feel guilty that my friend spent thousands of dollars on something that doesn't actually work, but I also ended up not getting any money for referring a customer that earned the Spa thousands of dollars. Please please please save yourself the money and don't get tricked like I did. I was told I could write a refund letter after I found out they were now expecting MORE money, so I did. I just received a voicemail saying it was denied, with no further explanation and no way to fight back against all the money I lost. So in reality there is nothing you can do to get your money back. So Premier Laser Spa of Albany took my money & my time, while I got left with the bill & my body hair. Don't waste your time (over two years worth of time & gas spent going to treatments) or money (thousands of dollars for the actual treatment itself) because it is definitely not worth it.
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Dez Jackson
a month ago
I went to about 5 sessions and I noticed the hair was getting a lot thinner than it was but it was still growing back the day after I shave. It cost me $200 each time I went to get it done so I spent about $1,000 in a few months on the treatments. It got to the point where I couldn't afford to pay it every time I went so unfortunately I had to stop going. It's been about 4 months since my last treatment and the hair came back as bad as it was before I started the treatments. Now i'm wondering if the hair will stop growing completely even after completing all the treatments? I am starting to doubt that but I can't say for sure because I could not complete the 8 treatments. I just wish it was cheaper. $200 per appointment is a little ridiculous honestly. The staff is very friendly and the office is nice and clean. The treatments don't hurt much but you need a lot of treatments to start noticing anything...
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Shannon DeFilippo
a month ago
The thing I do not like about ALS is after charging me over 2k, and after a year of treatments, I still have hair growth. However, if I need additional treatments I need to pay $125 each time I come in from now on. I have very fair skin and light hair. There is no reason for me to still have hair growth, and I am not pregnant, never have been, and have not had hormonal changes. There is no guarantee with ALS, even though they promise it. I cannot pay $125 each treatment, so it looks like after all of that money, I have to continue to shave.
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Christina Greco
3 months ago
Wish I went to Premier instead of American Laser when I first decided to get laser hair removal.. not only would I have saved a ton of money but the process is much more streamlined! I have better and faster result and the staff is wonderful.