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Complexions Spa, Salon & Boutique
Beauty Salon
Today 9:00 am – 8:00 pm
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735 Massachusetts Ave Indianapolis, IN 46204
735 Massachusetts AvenueUSIndianaIndianapolis46204
Beauty Salon, Boutique
Beauty Salon
Nail Salon
Cosmetics Store
Today 9:00 am – 8:00 pm
Monday 9:00 am – 8:00 pmTuesday 9:00 am – 8:00 pmWednesday 9:00 am – 8:00 pmThursday 9:00 am – 8:00 pmFriday 9:00 am – 8:00 pmSaturday 9:00 am – 6:00 pmSunday Closed
Full service day spa offering custom facials, therapeutic massage, wraps, body detox, and acupuncture. Salon offers cuts/color/design & has prestigious clientele. Facility is large w/ Thai-influence.
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Review Summary
13 reviews
5 star
3 reviews
4 star
1 review
3 star
2 reviews
2 star
2 reviews
1 star
5 reviews
"I confirmed a swedish massage, facial, mani/pedi, brow, wax, cut, and style."
2 reviewers
"Santina and Donna are also wonderful at Complexions!"
"Several of the people giving massage are NOT certified massage therapists."
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Jennifer Sherbak's profile photo
Jennifer Sherbak
3 years ago
The service at this salon is excellent. The staff is very friendly and patient. They did a fantastic job on my bridal hair and make-up and the hair of my bridesmaids. They were very efficient, and they do beautiful, quality work that stayed in place all the ways into the late hours of the evening. Any bride getting married in downtown Indianapolis should seriously consider this place.
A Google User
3 years ago
We took a vacation day to redeem our couples massage for our anniversary tomorrow. We received a message late today that there was a family emergency and a technician was out of town and wouldn't be able to do our massage tomorrow and we'd need to reschedule. When I called them back the person I spoke to said they had a mix up on times and didn't have anyone coming in to do our massage. I mentioned the change in stories and she stuttered and asked to reschedule our appointment. It's not easy for my husband and I to reschedule our vacation day around this and our anniversary will be passed before they can see us again. So disappointed :/
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A Google User
4 years ago
I went to Complexions as a new customer, since they offered 50% off on Mondays for newbies. I went in with what was a beautifully styled haircut by Vidal Sassoon to have it trimmed up, since it had grown out. The stylist chopped off inches, leaving me with a short, uneven, choppy pixie cut. The back was horribly uneven, and choppy - another person commented below that they were left with a "shelf" in the back. Coincidently, so was I! I was going for a clean, British, vintage hair cut -brought in 2 pictures as well, and the cut was nothing of the sort. Inches shorter than both images I brought in, and uneven. When I walked into another downtown salon in Indianapolis, Be Salon, to purchase products to tame the beast, the owner wouldn't let me leave until he fixed my cut personally- on the house. That is how bad and unfinished the cut was. The Management Team at Complexions left me frustrated - I called for 2 weeks asking to speak with the owner to receive a refund, and they shuffled me around continuously, and would never call back. I will never go back there, even if cuts and styles were free.
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A Google User
5 years ago
I live near to Mass Ave so out of convenience I booked an appointment here. My first clue that this wasn't going to be a good experience was that the salon was completely dead and not another soul was getting their haircut. I brought in a picture of the haircut I had been getting for the past year to show the stylist because it had grown out quite a bit. I then received the worst haircut of my life. I had a "shelf" in the back. The stylist's hands were shaking and he was using a huge pair of scissors. After he finished I was so shocked at how horrible it looked I paid and ran to a salon in Carmel to have it fixed. I should have just gone there in the first place! I called later that day to get a refund on the horrible haircut and all they were willing to do was pay the difference between their cut and my fix. I declined because honestly it was not worth going into that salon again! Don't GO HERE!
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Gessica A
5 years ago
For my birthday, I was treated to a spa package.....and looked for the spa of my choosing. I looked at all of the reviews in Indy and decided to go with Complexions because they had great reviews and I love Mass Ave! I booked the appointment, called that week to confirm, and was looking forward to a total day for me! I confirmed a swedish massage, facial, mani/pedi, brow, wax, cut, and style. I got to the spa and there had been a mix-communication with the stylist that was going to do my hair and she said she could no longer do it....I was so upset....however, after talking with a few different staff members they finally found another stylist that agreed to do my hair (MaryAnn who is WONDERFUL!) and it all worked out! In the end due to the trouble and a few other minor things they compensated me with a gift certificate which I thought was very nice. Santina and Donna are also wonderful at Complexions!
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A Google User
3 years ago
Excellent,Excellent, Excellent...I sent a friend and her mom into the spa for manicure,pedicure and massage while there they also had lunch and a facial. Had an unbelievable time. A customer for life!. Kristen and Courtney were especially helpful with their day. The Spa comes highly recommended
A Google User
5 years ago
My mom and I got mani-pedis there because of a 1/2 price promotion. The nail tech never introduced herself or asked our names, gave below average services, and had a dirty nail station. I also noticed dust bunnies on the floor and dust on the shelves and walls. I won't be back - I'll look for somewhere with nicer staff who do a better job, as well as somewhere cleaner. I can't relax when I feel like I'm somewhere dirty. We were also the only ones in the salon during what should've been a busy holiday period... what does that say?
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A Google User
6 years ago
Santina is the aesthetician who does the bikini waxes and brazilians. She is superb. Very quick, very gentle, and very professional. When you are getting a wax in these areas, it is very important to have these qualities in the is already uncomfortable enough to bear all to a stranger. I am going back to her again this week!


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