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Kelly Hungerford
Works at Freelance
Attended SFSU
Lives in Switzerland
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Kelly Hungerford

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Feeling quite excited to be mentioned in Tracey Tong's  latest post on B2B News Network! All thanks to +Cendrine Marrouat for putting my name forward. You rock! 
Social listening has undergone enormous evolution since Radian6 first burst on the scene out of NewBrunswick. Once primarily used by PR teams to see whether expressed sentiment was positive or negative, today’s social intelligence — as it is now widely known — is involved with multiple parts of marcom and used in everything from …
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Kelly Hungerford

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Are you following #CMAD  today? Time to give your community manager a hug, grab a coffee together and head over for this hangout (or any others today!)
[Starting Soon] Using The Art of Storytelling to Connect Brands to Audiences and Communities: #CMAD
Join us January 25, 2016, at 09:00 EST (14:00 GMT) to discuss how to use the art of storytelling to connect brands to audiences and communities.
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Point taken! Love this article by +Mack Collier  on the value of investing more budget to strengthen existing customer relationships.

Read it here ->
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Ready for the holidays? Today's #bizheroes is all about channel management and prep so you can enjoy!
It is Tuesday and we all know what that means: #BizHeroes is today!

Jade and I are ecstatic to talk about handling #socialmedia during the #holiday season! There's a lot of opportunity there!

Jade wrote this blogpost to help us all prepare our profiles for the season and below you can find the questions we will be discussing on BizHeroes! Join us!

Q1. Should we stay connected in Social Media during the Holidays? Why, why not? #bizheroes
Q2. When are Social Media Holiday Campaigns a good idea?
Q3. How do we make sure we're present online while enjoying time off ourselves?
Q4. What quick tips do you have for creating festive social profiles?
Q5. What's a good ratio between human + automation during the holiday season?
Q6. What are your favorite tools for managing social media from a distance?
Q7. Keeping your followers informed is key! How do you make them feel comfortable while you're away?
Q8. The Holiday season is quite fun & exciting. How can we use company culture to display this?
Q9. What brands are running great holiday campaigns right now. Tag them if they're on Twitter!
Including today, there are 18 days until Christmas and 25 days left until New Year. This means that we're in the final stages of the holiday season countdown! Things have already begun to speed up ...
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This Tuesday we're having fun in a Twitter Chat Mashup with #CMWorld

The questions and fun begin over at #CMWorld  at 12pm ET. I'll be answering questions about community building to support marketing. Then at 2pm ET +Cathy McPhillips is our guest at #BizHeroes  and will chat about Content Marketing to support business goals. 

We're looking forward to everyone getting together. We'd love for you to join us so pop by and say hi!

#BizHeroes  Chat Questions: 

Q1 How has content marketing evolved over the years - for better or for worse? 

Q2 How is content changing the way companies connect with audiences today? 

Q3 Besides sales or conversion, what other ways can companies benefit from content marketing? 

Q4 Is there a competitive advantage to being small (or big) when it comes to content marketing? 

Q5 What's your advice for a content marketing team of one? How does that change for a team of three or more?

Q6 How can companies collaborate with their community to co-create content? 

Q7 What can marketers do to make sure content hits both business and community objectives? 

Q8 What are some of your favorite examples of companies doing content marketing right? 

And then we're wrapping it up with an open Q&A with Cathy!
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6 billion hours of video are watched monthly on YouTube alone and mobile viewing makes up over 40%! Are you using video to market your business?

Inspired by this excellent post -> from +Ann Smarty, we're talking about how to easily add video to your marketing agenda this week on #BizHeroes.

We'd love to see you Tuesday! Please follow the #BizHeroes  tag on Twitter and join the convo!

This week's questions:

Q1 How do you know when video is right for your business? 
Q2. What are some ways you can use video to reach your customers? 
Q3. What trends are you seeing with businesses using Video? 
Q4. Live streaming apps like Periscope + Meerkat are in! What kind of video content could a small business create using these?
Q5 How to you drive your customers to watch your videos? and what about increasing comments, shares or favorites? 
Q6. What are some ways to connect with your viewers even after the video has finished? 
Q7. What are your favorite platforms/tools/apps for video recording? 
Q8. Tell us who you think is doing an outstanding job using Video to promote their business and why! 
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Kelly Hungerford

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30 minutes to Building a Global Community! See you there!  #CMAD  
Building relationships, increasing collaboration and creating innovation by understanding the needs of distinct audiences makes the Community Manager role increasingly important to any company that’s looking go global. 

Yet how easy is it to expand your overseas community, what are the common issues you come across and some tips to overcome these? Join us and some awesome panelists for our live Hangout session, where we’ll be sharing best practices on how to expand your brand globally through Community Building.​

For more information, please check out:
This Hangout On Air is hosted by My Community Manager. The live video broadcast will begin soon.
#CMAD presents: Building a Global Community
Mon, January 25, 10:00 AM
Hangouts On Air - Broadcast for free

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I'm so excited to see how the role of community management has developed the past six year.

I can't wait for this year's #CMAD to celebrate all the amazing Community Managers world-wide. If you haven't had a peek yet at all the great panels, here's the schedule!
15 days until #CMAD 2016! Which panel are you looking forward to the most?
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Twitter chats are an excellent way to meet and build community.

Here's a list of 25 excellent ones to check out. 
Do you participate in Twitter chats? Do you participate in Twitter chats? This article shares 25 Twitter chats for marketers.
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Learning how to tell the right stories is the first step. I'm looking forward to this week's #socialpowwow  with +Ancita Satija and +Shonali Burke
Who doesn't love STORIES? This week at #SocialPowWow catch the discussion with +Shonali Burke  on 'Storytelling & Social Media.'  

October 29th (Thursday), 9 PM IST/ 11:30 AM ET. Don't miss the fun :)

Share & spread the word, TIA!  Follow:@socialpowwow
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Thanks +Kelly Hungerford, you're awesome!
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Hey everyone, 

Happy start to the week! I hope you all had a wonderful weekend.

Our first chat on Content Hubs a few weeks back was a huge success so we're continuing the conversation tomorrow on #Bizheroes for Content Hubs, Part II.

This week, the lovely Jade Phillips is our guest. We'll dive into more of the details on

-why content hubs are great for attracting the right attention and followers to your site or blog
-how you can use them to your advantage to elevate your business or brand presence
-what you need to know to get started (tool, services, more best practices, etc)

Content Hubs are powerful tools for attracting the right visitors to your website. I see them as equally as powerful as modern day newsrooms for marketers, communication and PR professionals and teams, so we'll be talking about that too!

Join us tomorrow to dive into the details. I look forward to hanging out and discussing. 

Chat questions:

1. How is a content hub different from a website and a blog?

2. What types of content can be put together to form a content hub?

3. How can both business & customers benefit from content hubs?

4. What tools can be put together to create content hubs?

5. Are content hubs just for businesses? Can freelancers create their own? What about other uses? 

6. Share case studies, people and websites rocking the content hub world!
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Are you using Instagram to market your business? Sharing how-tos, daily inspiration and DIY tips are connecting businesses with customers daily! 

This week on #BizHeroes we dive into Instagram basics, starting with these 5 super-tips ->

Come join us! Just follow the #BizHeroes  tag on Twitter, Tuesday at 2pm ET, and learn how this social platform can help you find and connect with your customers! 

This week's chat questions:

Q1 How do you know if Instagram is right for your business?
Q2 How are successful businesses attracting clients using Instagram?
Q3 What trends are you seeing right now with businesses using Instagram? 
Q4 What are some ways businesses can use user generated content on Instagram?
Q5 How do you keep your Instagram followers interacting with you? Types of content? Giveaways? Contests?
Q6 What type of tools and services are you using to increase comments, shares and favorites? Give us your success story! 
Q7 Tell us who you think is rocking Instagram and why! 

#instagram #marketing #tips
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Have them in circles
457 people
Fernando muñoz's profile photo
Bizzuka, Inc.'s profile photo
craig davis's profile photo
Susan Harrison's profile photo
Gary Ritson's profile photo
Servaas Coenegracht's profile photo
Sophie Darling's profile photo
Alex Pink's profile photo
Teodor Flonta's profile photo
Digital operations, Community Building, Customer Service and Customer Experience.
  • Freelance
    Digital Community Strategist, 2014 - present
    Helping companies build and scale communities to achieve business goals and growth.
    Head of Customer Care, Community and Content, 2011 - 2014
  • Heidiskis
    Operations Management & Product Management, 2008 - 2011
  • Castel Cortine
    Director of Operations & Content Development, 2005 - 2008
  • 12snap AG
    Technology Manager, 1999 - 2004
  • Cambridge Technology Partners
    Business Analyst, 1999 - present
  • 3Com
    Large Account Development, 1996 - 1999
Map of the places this user has livedMap of the places this user has livedMap of the places this user has lived
Los Angeles, California - Munich, Germany - Frankfurt, Germany - San Francisco, California - Sao Paulo, Brazil
Helping companies connect with the people who matter most.
A Californian, living in Switzerland, with a passion for community building, customer service and customer experience. 

Connect with me here or on Twitter @kdhungefordLinkedin or my blog. I'd love to exchange ideas. 

  • SFSU
    International Business and Marketing, 1993 - 1996
  • Fachhochschule Aachen
    Intl Business, 1995 - 1995
Kelly Hungerford's +1's are the things they like, agree with, or want to recommend.
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Brands that want to succeed online through Social Media need to send a Valentine to their audience every day of the year. Continue reading →

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Last year " The Younge Hollywood Blast" stole the spotlight away from traditional publishing giants at the Shorty Awards. Continue reading → – Be a publisher

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The Zen of Steve Jobs: A Graphic Novella About “The Lost Years”

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#NMX Daily, by Kelly Hungerford: Where Content Meets Commerce

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Today's guest post is by Ekaterina Walter, author of “Think Like Zuck: The Five Business Secrets of Facebook's Improbably Brilliant CEO Mark

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2012 marked the first full year of the Community Blog and as the year comes to a close, it just wouldn't feel right ending it witho