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Tiffany Phillips
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Tiffany Phillips
In their letter, it states, "We will do our best to work with you." I tried 3 different ways to work something out with them, and the rep said, "That's just a form statement. There's nothing we can do." So much for doing their best. Their best is nothing at all. I'm trying to pay the bill, but this company is a stereotypical collector who only cares about getting the full amount "as soon as possible."
Public - 3 months ago
reviewed 3 months ago
We took our Toro mower to Northside Mowers because that is who Toro's customer representative said is an authorized warranty repair center. While dropping the mower off, my husband had a conversation with the worker about how they had received a lot of Toros over the last couple of weeks and that they were determining that the problems were related to the carburetor, which is not covered by warranty. She even went on to say how they wrote a letter for one customer who then took it to Home Depot, who refunded the purchase price of the mower. My husband received a print-out that stated "estimate" at the top of the sheet. A week or so went by, and we received a call that our mower was ready to be picked up. Since we had not heard from them since the original drop-off day, we assumed that the repair had been covered by warranty. However, when my husband went to pick it up, they told him it would be $101. We did not authorize any repairs, but yet, they still expected us to pay. Keep in mind, our print-out said "estimate." When my husband pointed that out, they blamed their computer system and said, "Oh, well that always prints out." My husband also pointed out that no one called us to get authorization on the repair. They told him that if a repair was around $300 or higher, they would call a customer, but otherwise, they didn't. When my husband said that since we didn't authorize the repairs, we would contact the Better Business Bureau before closing out the invoice. The owner was no stranger to the BBB and shrugged it off saying that was fine with him because all they would do is send him a letter, which he had 30 days to reply to, and if he took no action, BBB wouldn't do anything. Either way, he would still have the mower. Finally, the owner offered to cut the labor charge in half. The carburetor itself wasn't even replaced; they simply rebuilt it. We ended up paying $65 just to get our mower back. We will still be filing a complaint with the BBB as well as writing to Toro strongly recommending that they drop Northside Mowers as a warranty repair center.
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Public - 2 years ago
reviewed 2 years ago
2 reviews