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Beck's Furniture
Furniture Store
Today 10:00 am – 9:00 pm
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11840 Folsom Blvd Rancho Cordova, CA 95742
11840 Folsom BoulevardUSCaliforniaRancho Cordova95742
(916) 353-5000becksfurniture.com
Furniture Store, Bedroom Furniture Store
Furniture Store
Bedroom Furniture Store
Children's Furniture Store
Mattress Store
Today 10:00 am – 9:00 pm
Monday 10:00 am – 9:00 pmTuesday 10:00 am – 9:00 pmWednesday 10:00 am – 9:00 pmThursday 10:00 am – 9:00 pmFriday 10:00 am – 9:00 pmSaturday 10:00 am – 6:00 pmSunday 11:00 am – 6:00 pm
Beck's Furniture offers a great selection of furniture for shoppers in the Sacramento, Rancho Cordova, Roseville, California area. The Beck’s family has been providing home furnishings to Sacramento a
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Review Summary
2.1
28 reviews
5 star
6 reviews
4 star
1 review
3 star
1 review
2 star
2 reviews
1 star
18 reviews
"We bought a modular sofa and dining room set."
"Great deal, good prices, and delivery service was great friendly staff as well."
"HORRIBLE CUSTOMER SERVICE AND EVEN WORST RETURN POLICY!"
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Justin Smith's profile photo
Justin Smith
a month ago
Firstly, the furniture we purchased looked great(in showroom) and was not the cheapest available. We bought a modular sofa and dining room set. The dining set appeared to have all wood chairs. They were not. The backs were plastic with cheap paint over them. Within a month the paint was chipping off. I called for service, which they reluctantly agreed the issue was warranted. They ordered parts but they came in the wrong color. They argued this even though it was quite evident. Finally, they re-ordered the correct color but they came in the wrong size. Now I am waiting to see if they get the correct parts but was informed that once the one year warranty is up, I am on my own. Even if the new parts also begin to chip. What cheap garbage and they do not stand by their items. It is not our fault the chairs chipped paint. We should get a full year on the replacement parts. If they cannot even last one year, then they should replace our set or give a credit. Obviously, they choose a bad supplier. Never will purchase here again. Overpriced cheap goods. $1500 for a dining set should last longer than 2 months. Buyer beware.
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Hayworth Louie
2 months ago
March 31, 2015 Dear Chief Operating Officer Beck’s Furniture 11840 Folsom Blvd. Rancho Cordova, CA 95741 I would like to take a moment to express my sincere thanks and congratulations on the superior customer service my husband and I were pleased to receive at Beck’s Furniture on Folsom Blvd. We had a very knowledgeable salesperson, Dee Turner, who was especially nice and made us feel that the most important aspect of her job was to make sure we were satisfied with our purchase. There was no pressure to buy whatsoever and she treated us with the utmost respect and courtesy. Unfortunately we had a minor snafu (problem) with our purchase that was beyond her reach. She referred us to the general manager Mr. Giannini. He was exceptional! He couldn't solve our problem immediately without doing some research first. He called us when he said he would, kept us apprised of his progress and never for an instant made us feel as though we were “problem customers.” He resolved our problem within two days and within that time we received three phone calls from him. What a sincere gentleman! We will be return customers at Beck’s because we feel certain that we can trust them to stand behind their products and ensure the customer is always satisfied. We highly recommend Beck’s Furniture to everyone for their furniture needs. Most Sincerely, Hayworth and Kristi Sacramento, CA
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Praveen Singh
12 months ago
Sales is fine. But dealing with delivery and customer service is a nightmare. Furniture delivered and was damaged. They couldnt assemble the bed because hardware was missing. Delivery guys excuse for not having shoe cover was thats its not winter. I had to wait 3 days for them to come out and assemble my bed or go buy hardware and do it myself so thats wat I did. Customer service is really customer no service. Its a shame cuz we were going to purchase our living room n dining set from here in a couple of weeks. Dont buy from here
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Stephanie Skeen
8 months ago
I will never buy another piece of furniture from Beck's again. Their customer service is terrible. They are rude and never call you back. Getting my refund has been over two weeks now. DO NOT SHOP WITH BECK's.
Nick kar
a month ago
!!!"HORRIBLE"!!!"HORRIBLE"!!! HORRIBLE CUSTOMER SERVICE AND EVEN WORST RETURN POLICY!!!! SAVE YOURSELF THE STRESS, MONEY, AND TIME>> DON'T SHOP AT BECKS FURNITURE!!! Iwent to Becks furniture and bout a 6peace bedroom set for 899+tax and 699+tax for a queen mattress with out a bottom spring set.+200 for a Bottom spring set plus 79.99 for delivery. A few days latter I came in and bout a sofa for 928.69 and asked them to add it to my first order and to deliver on the same time, they tried to charge me another 79.99 for delivery when I asked the salesman why I am getting charged twice for delivery he said he made a mistake and took it off. Anyways I waited 2 weeks for the delivery of my 6 peace bedroom set witch was suppose to be the bed, nightstand, dresser, mirror, and a 6drawer chest. +mattress, and sofa. They called and said they were going to be at my place on Friday 05/08/15 at 1pm they got to my house at 3:30pm. when they brought everything in to the house I noticed that I am missing my 6drawer chest that was shown to me at the store and the rails were all crooked and deformed also there was 4 support bars that hold the matt and only 3 had center supports one was missing. when I asked the Movers about it they said they don't know anything about it and to call the store. Then they said that they were in a hurry because they had other deliveries left and asked me to sign. The delivery guys left my house at 3:45pm I didn't want to call the store so I drove to the store. I got to Beck's at 4:15 and I went and talked to the sales desk they said they don't know anything about it and nothing that they can do but send an email to customer service witch close at 5:00pm even though store is open till 9pm. At 4:30pm they sent an email to C/M and said to wait a few min to get a call from them. I waited for 15min and called them my self at 4:45. They were VERY RUDE over the phone and said they can't do anything about it and that I shouldn't have signed for it and taken the furniture. When I told them I want to speck to a manager they put LARA FRANSIASCO on the line who was being a TOTAL B!*(H. SO I told them I want to return everything!! LARA told me I have to pay a $300 FEE to return the furniture and about 4:45PM she said that If I don't bring the mattress in by 5:00pm then they will not accept the mattress back!! that was impossible because 5pm was 5 min away and I was in their store talking on the phone with her!! At 5:00 she hanged up on me!! So I went back to the sales desk and asked for who was in charge they told me that all management went home. "WHO WAS MANAGING THE STORE THEN"??? At the desk they told me to come back on Saturday and talk to Travis. The next day I came back to speak to Travis first he said its no problem and that he sent an email customer service and that I should get a call from them! they didn't call so I called them first they told me that LARA made it perfectly clear to me that they wont take my mat back witch was still brand new and in its sealed bag!! Then when I told Travis what C/M said Travis said that he cant help and that he sent an email to RICK who is the GM of the store and that RICK was going to be there on sunday. I also left him a voicemail. Sunday RICK never called me so I went to the store to speak to Rick my self! I got there at noon and they told me that I just missed Rick because he went home! "THEY OPEN AT 11 ON SUNDAY WHY WOULD HE LIVE SO EARLY" Anyways all I got is BAD FURNITURE AT A VERY HIGH PRIVE AND A WASTE OF MY TIME!!!!! DO YOUR SELF A FAVOR AND DONT SHOP THERE!!
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jay rehal
in the last week
HORRIBLE HORRIBLE HORRIBLE!... STAY AWAY! Great service when you're buying... but after... NO CUSTOMER CARE or SUPPORT! Good luck getting items fixed, that they delivered damaged! They tell you they will replace right away, however, 5 months later we are still waiting for replacement!!!! They do not return calls as they say they will and they DO NOT UPDATE on the status of repairs/replacement! I will NEVER do business with these crooks again!!!
Dheeraj Saralaya
10 months ago
we decided to buy a sofa and a love seat here, booked it during memorial day, was promised to be delivered in 2 weeks, and after multiple reminder calls that i had to make, finally it was delivered after 6 weeks. guess what, it had a broken armrest, guy who delivered it to us, connected us to the customer representative who said either the entire set can be replaced or they could deliver the spare part in 2 weeks. however we had to call in later to place the order for the replacement part, this time the customer service says it would take 2-4weeks to get the replacement part. it has been close to 4 weeks today, i called back to check the status, they say it would take longer time, the customer service representative had to check with her manager (who is out of office) and call back..and i continue to wait...... what should i call this experience? horrible, pathetic,poor,worst EVER..they never care about customer experience...i would not recommend this place to anyone..ever...and I will NOT visit them back EVER.....
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Thanh Tran
a year ago
Customer is extremely bad. I bought dinning set, bed ..... from them. They were looking nice. However, few month later, the material just dropped down like dust. I came over, they just promised come over to check it out. but they never came. I called customer service, they promised and didn't call back or showed up. I had to bring to the store by myself. They did a bad job to fix it. It looked very ugly. I am so tired to talk to them. They don't care about customer. My fault was not checking review about this store before came. I hope you shall not fall in my situation. I, my family and my friend never back to this store.
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