Response from the owner - a week ago
Thank you for staying with us and we're pleased to hear that our beautiful property has jumped to the top of your list for all the right reasons: genuine customer service. We regret to hear there were complications at the start of your stay. However, it is wonderful to hear that our staff was able to show you the true value of Grand Hyatt Atlanta in Buckhead. We know what it's like to travel (for business and pleasure) so we are certain to treat our guests with utmost respect, understanding and hospitality. Thank you for the shout out to our Front Desk Agents and we will be sure to share this with our team for recognition. Thank you for your kind words about our beautiful property and great location, but more importantly, thank you for taking the time to express your gratitude for our customer service and kindness. Thank you and we hope you and your fiancé come back and see us again, soon!