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Dick Wall
2,820 followers
2,820 followers
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My 18 month old pixel C started showing a problem that is apparently fairly common (enough to warrant pages of discussions by others), that is that half the screen doesn't work, shows up pixelated or freezes. If I squeeze the tablet it works (while squeezing) and stops working again when the pressure is released, hinting at loose or broken screen cables (which is the conclusion many of the other people suffering this problem have made). Here's an example

https://productforums.google.com/forum/#!topic/nexus/7BCFtjeGPdg

and another

https://www.reddit.com/r/GooglePixelC/comments/4ckprp/weird_halfscreen_corruptionfailure_rmaing_second/

and another

https://forums.androidcentral.com/pixel-c/708275-half-screen-corruption-issue.html

So not an isolated issue.

I accept that the unit is out of warranty, but what I cannot accept is that a premium tablet that I bought 18 months ago cannot be repaired either. However that is exactly what I discovered today.

When I called google support to find out what my options are, the tech said that I had to get it fixed at ubreakifix, there is one not too far from me. I took it in today and they refused to fix it saying that they are unable to buy the screen replacement, and that there is a good chance the screen will either need replacing because it is broken, or that it could be broken as the tablet is disassembled in order to fix it. They were good folks, and were also amazed that the parts to repair an 18 month old "flagship" tablet were not available for them to obtain. It's also worth noting that they were amazed at the good condition of the tablet and could tell it had been well treated and not subjected to rough handling.

So, my takeaway from this is that Google is not interested in helping replace the tablet, and furthermore that parts are not available. This means, as far as I can tell, that after just 18 months of careful use of a premium $600 tablet, I cannot even get it repaired due to lack of availability of the parts needed to do so.

I am pretty appalled at this, and I wanted to share my experience as a warning to others. This product feels like it is abandoned hardware, like it didn't sell as well as was maybe anticipated, and as such there is no care or pride left in seeing the right thing done by customers. Perhaps though, this will be a self fulfilling prophecy for other hardware since, given this experience, I would not buy hardware from Google again - they don't stand by it nor do they make parts available to repair the hardware.

18 months for a premium product that costs $600 and has been very well treated is simply unacceptable.

If any of the facts here are disputed, then please correct me. If there is a place I can order replacement parts for the screen (note, pixel C tablet please, I understand the pixel phones are supported in various places, but it's the tablet I need the support for), I am quite happy to be corrected. If however, it's true that I can't get a replacement, and can't get a repair, then I am both amazed and appalled by the lack of customer support.

If the answer is that I need to buy another replacement, well, ask yourself would you buy something that lasts 18 months, apparently has a known problem, and cannot be repaired if something does go wrong? I won't.

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First meeting of SLIP group - will also cover some SIP topics for now until it is decided whether another group will handle that.

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Love my home office even more now with the addition of a new standing desk
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We need to re-think our dog training for the impending zombie apocalypse. Clearly this approach is not turning her into a vicious zombie killer...
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Up in Napa for the long weekend. It's just torture up here, I tell ya...
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