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Audi Roanoke
Car Dealer
Today 7:30AM–5:30PM
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2006 Peters Creek Rd Roanoke, VA 24017
2006 Peters Creek RoadUSVirginiaRoanoke24017
(540) 562-0099audiroanoke.com
Car Dealer, Auto Repair ShopToday 7:30AM–5:30PM
Wednesday 7:30AM–5:30PMThursday 7:30AM–5:30PMFriday 7:30AM–5:30PMSaturday 9AM–1PMSunday ClosedMonday 7:30AM–5:30PMTuesday 7:30AM–5:30PM
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Review Summary
3.8
11 reviews
5 star
6 reviews
4 star
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2 reviews
2 star
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1 star
3 reviews
"I have used Audi of Roanoke for sales and service, first class in every way."
"One thing I did find that I liked during my browse on the lot was the prices."
"Horrible selection and very little inventory."
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Gary M's profile photo
Gary M
a month ago
They're not too bad but not great either. Ive been by several times. My first time by was when Jim Sanders was the manager. I guess he was a pretty good guy. He often dodged questions but he would try to answer if you kept asking him. The salespeople are pretty unprofessional. I remember back when Sanders was the manager, I heard 2 employees chatting about calling their boss and playing a prank on him using a british accent. They were talking about calling and saying they were Lynchburg News and they wanted to interview a customer that had bought a car. Then they were talking about how they convinced one of their co-workers to send out prank emails. They said they wanted to schedule a meeting in downtown Roanoke and prank him/ her by never showing up. That was pretty unprofessional and i hope they didn't actually do that and nobody got pranked. I told those 2 dudes not to do that and that I heard everything. They gave me a whatever attitude. The manager now I'm not sure of his full name but I think its Mike. He wasn't very professional either. Meh. Ive never really liked this place too much. I just go with my cousin to look at Audis when he takes his in for a service.
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Robin Justice
6 months ago
They had an Audi we were interested in. We were happy we drove the miles for our purchase. The customer service was great! We just wish they were closer so we could use them for service.
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Juan Monterrey
a year ago
I went in for a State Inspection and I was taken care of promptly and given great customer service. I thought it would be a quick inspection but upon further review I need two new tires. I was in luck and they put them on and I was safe to be on the road again. I see myself going to this place again for my next Audi purchase. I was taken care of by Brett Phillips, great guy.
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William Cunningham
10 months ago
I have used Audi of Roanoke for sales and service, first class in every way. Great dealership.
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Jason Reing
3 months ago
They are bar none the worst shop I've experienced. They have a complete apathetic nature towards retaining customers. If you don't like it, go to another shop. Quoted $115 for diagnostic which eventually was $350 just for diagnostic. 2 attempts, fuel pump relay and an electronic control module later. I am now roughly $1500 in the hole and my car is in the same condition as when I brought it in. Not running. Apathy from Audi Roanoke, zero. If you don't want to pay out another $700 to try this other thing, take it to another shop. If you are paying $115 labor, am I getting the best mechanic or a trainee? I would just beware of this shop. The manager returned none of my calls. It felt like a bit of a swindle. No other shops in town recommend this shop. The ones recommended for Audi work are Sports Car Clinic and Hartsel. Take my advice and AVOID.
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Jacob and Marissa M's profile photo
Jacob and Marissa M
a year ago
I do not like being approached on a car lot and the salesman just staring at me and creating an uncomfortable situation. The basics of doing business... going up and introducing yourself.... shaking hands.... and making the potential customer feel welcome..... This salesman was staring as if to say "buy a car or get off my lot " His name is Bill Call, and his picture is on the Duncan Audi website. He is a kind of tall, older looking guy. Maybe late 40 to early- mid 50s. Really REALLY did not like him. I have a feeling he's not liked by very many people. Kind of a weird guy actually in my opinion. I am not sure if I will be purchasing a vehicle from this place in the future, though their selection is fair. One thing I did find that I liked during my browse on the lot was the prices. The prices on these cars are really good, and some of the cars are priced right at, or just a bit above KBB. I feel like I would probably get a good deal here. We will see what happens in the future.
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Tyler Orebaugh
a year ago
Purchased a used but like new Acura ILX Hybrid from Duncan Acura and I could not be more pleased with the overall service/experience. I needed to get good value for my trade in, which they offered, as well as a price that was well below all the competition on my ILX. My salesman, Zach, was very personable and answered all the questions I had throughout the day. After shopping around for a little, Jim was able to secure a very competitive financing rate which was really important to me. Whenever I want to purchase a vehicle again, I will be going to Duncan Acura and I suggest you do too!
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Jay Bog
a year ago
I wouldn't even consider it an Audi dealership! You don't spell "Audi" A C U R A... Pulled into the lot and they had one Audi SUV that had "SOLD" on it and only a few Audi cars. Plenty of Acura's. Horrible selection and very little inventory. I can only Imagine what there Audi service department is like. Will look elsewhere for an Audi.

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Our new showroom is almost complete!
2006 Peters Creek Rd NW, Roanoke, VA 24017
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Come check out a new Audi A7 and see why it is so hard to let go of the wheel after a test drive!
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The Duncan Automotive App is HERE !!!! 
Exclusive Offers, Schedule Service, Check Local Gas Prices, Roadside Assistance, Search Our Inventory...All from your iPhone, Android, or Blackberry device!
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Looking for a "nearly" new A5 coupe? This beautiful machine is ready to come home with you!
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