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We measure customer engagement.
e.mote® is a Customer Engagement Measurement platform that captures people’s feelings about an experience as it happens, when feelings are at their strongest.
e.mote® tells you what your customers are saying and why, and then delivers that information in an easy to understand dashboard.
Why We Do It
Because simply satisfying customers is not enough.
e.mote® was born of our experiences, conversations, and conviction that focusing on people’s satisfaction, while logical, is a recipe for average business results.
In contrast, companies that have made customer engagement a key part of their business model and strategy significantly outperform those who do not.
Fully engaged customers are a company’s best asset: they are the people who are less price sensitive, buy more frequently, are more loyal, more likely to recommend your products, and are more apt to provide useful feedback.
Gallup Consulting® research reveals that organizations who have optimized customer engagement have outperformed their competitors by 26% in gross margin and 85% in sales growth, and enjoy an average 23% premium in terms of share of wallet, profitability, revenue, and relationship growth over the average customer. (Gallup Consulting® 2009)