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Family Vision Center
Today Closed
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10071 Wadsworth Pkwy #200 Westminster, CO 80021
10071 Wadsworth Parkway #200USColoradoWestminster80021
Optometrist, OpticianToday Closed
Monday ClosedTuesday 10:00 am – 7:00 pmWednesday 8:30 am – 5:30 pmThursday 8:30 am – 5:30 pmFriday 8:30 am – 5:30 pmSaturday 8:00 am – 1:00 pmSunday Closed
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Review Summary
14 reviews
5 star
7 reviews
4 star
1 review
3 star
3 reviews
2 star
1 review
1 star
2 reviews
"Next time I need glasses/contacts I am definitely shopping around!"
"No focus point at all in the reading area of the lenses, again."
"Staff is very friendly and the service was good, overall happy with the exam."
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Rogelio Alvarado's profile photo
Rogelio Alvarado
6 months ago
I have had amazing customer service at every appointment. I was given multiple choices of designs and price ranges. Heather helped me and educated me to finding the frames and lenses I needed and wanted. The kicker was I saw Heather out of the office and she asked how my glasses were and I mentioned a couple of scratches. In a little over a week she called me to let me know she had ordered replacements and they were ready to be put in. Within a few days I had new lenses! I will be a long time customer.
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Jana Jeffers's profile photo
Jana Jeffers
a year ago
As a glasses/contacts wearer for the last 20 years and living all over the country, I feel I have gotten to experience quite a few optometrist practices. I will say that this was by far the best! All staff was friendly during appointment making, upon arrival, and throughout the process. I waited for less than 5 minutes upon arrival. Every step was explained thoroughly and quickly. Dr. Rob came in promptly afterward with knowledge of my chart/complaints. He asked questions regarding my eye health and daily practices and seemed genuinely interested in helping me understand the tests, my prescription, and eye health. He and the optician (Heather) both spent time with me to find the perfect contact and glasses prescription. Heather spent almost an hour with me listening to my desires for new frames and honestly helping me find the perfect ones. Never before have I gotten such a personalized experience picking out frames for me! And regarding pushiness, Heather only suggested the frames that looked best on me and were most comfortable which happened to be the cheaper ones. At no point did anyone make me feel like I needed to spend a lot of money. Overall, it was an amazing experience and I would recommend them to anyone! Thanks guys!
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D Floro's profile photo
D Floro
a year ago
Every single Google reviewer complaint seems to have to do with the cost of their goods and services. Nobody "insisted" that I get more expensive lenses or pushed on me the fancy "eye mapping" exam; I CHOSE to get both of these after they were explained to me in the significant detail that I ASKED for. Has nobody ever heard of: You Get What You Pay For? Docking one star for the length of time it took to receive parts of my eyeglass order. For the price they charge, they should do as Europtics does and throw in overnight shipping (in both directions, if needed).
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Kris Zanetell
a year ago
The exam was okay, but it does seem as though they push you to buy more expensive lenses etc,. I was there right at closing and called early the next morning to cancel my order. I left several message and no on called me back. Then when I did reach someone, I was told it was too late. Next time I need glasses/contacts I am definitely shopping around!
Greg Miclette's profile photo
Greg Miclette
10 months ago
The office staff and the doctor were friendly and professional enough however, it was a terrible purchasing experience. Ordered top of the line, progressive lenses that took two weeks to come in. They didn't work, no focus. The manager checked the lenses and they were ordered correctly based on what was in the computer. Had to wait for the doctor again where we discovered that the doctor had entered the prescription incorrectly in his computer. The doctor then reentered the script and we reordered the lenses. At this point I'm being graceful and assuming anyone can make a mistake so lets go with it and remake the lenses. Two more weeks go by and the lenses are ready and the new lenses are not correct either (why? I don't know). No focus point at all in the reading area of the lenses, again. So, I'm a month in to this and I ask for a refund, where I'm told I am only able to be refunded 75% of my $900.00 lens purchase because it is considered a return. I never accepted or left the store with the lenses because they were defective, so how is this a return? Apparently it is their "return" policy on the back of the receipt. This was never pointed out to me at the point of purchase. Also, if a second remake of defective lenses is made, NO refund at all (I would hate to be that lucky guy). So, I took the 75% and now I'm out over $200.00 for a defective product that I never took possession of. In my opinion, this is an unfair business practice and puts the burden of a defective product on the consumer. I cancelled all future appointments, will find a new eye doctor and will tell anyone who will listen not to go to Family Vision Center.
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scotzman19's profile photo
a year ago
Last year I moved to the area and was looking for a new eye doctor for some new contacts. Staff is very friendly and the service was good, overall happy with the exam. My big detractor is the price. This was the first time I was charged for an eye exam, and a contact lens exam, and then went with the doctors recommendation for brand of contact, which was more also. Probably won't go back again simply based on economics. Great staff and exam, just proving to be beyond what I find affordable.
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Madeline Bechtold's profile photo
Madeline Bechtold
2 years ago
We've gone to Family Vision Center a couple of years now, and we're very happy with their services. Wait times for visits are generally pretty short, and it's not hard to get an appointment. All the doctors and staff have always been friendly, patient, and helpful. They're good with both adults and kids. WRT contacts, they've been uncommonly skilled with my husband's specialized contact lenses for his astigmatism. With previous eye doctors, we've always had to go back and forth a few times to get the lenses half-way right, but so far they've been pretty good at getting the prescription spot-on the first time. WRT eyeglasses, we've had mixed but overall good experiences. With our daughter, they didn't try to push glasses on her before she truly needed them. Lens quality has always been excellent. They don't have the largest selection of frames, but they will write you a prescription so you can go elsewhere. We recently bought some glasses and were later disappointed in them (partly because we should have done more homework before picking frames), but they redid the glasses for us in another frame, charging us only the difference in the frame cost since we opted for a better-quality frame the second time around. We were extremely relieved that they had a policy in place for this sort of situation...
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A Google User
5 years ago
I took my 4 year old for an exam, and Dr. Loree was amazing with her! She was thorough, patient, and very informative about my daughters situation. The rest of the staff is amazing as well, and offer tons of knowledge and care when helping us pick the right glasses for an active 4 year old. Not only that, but when we had a problem, their optical manager Daniel came to the rescue and surprised us by taking care of my daughter's broken glasses even though the issue we had was not covered by the warranty. I have told my whole family about them, and I plan on going to see them when I need my eye exam this year. Another plus, was they have an awesome selection of high quality glasses that fit every budget. That was a concern of mine by going to a smaller outfit, but I was surprised how little I had to pay for the quality of glasses we picked out. Thanks Family Vision Center!
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