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Family Vision Center
Today 8AM–1PM
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10071 Wadsworth Pkwy #200 Westminster, CO 80021
10071 Wadsworth Parkway #200USColoradoWestminster80021
Optometrist, OpticianToday 8AM–1PM
Saturday 8AM–1PMSunday ClosedMonday ClosedTuesday 10AM–7PMWednesday 8:30AM–5:30PMThursday 8:30AM–5:30PMFriday 8:30AM–5:30PM
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Review Summary
16 reviews
5 star
8 reviews
4 star
1 review
3 star
3 reviews
2 star
1 review
1 star
3 reviews
"This office already has the newest tech and keeps up on current trends."
"No focus point at all in the reading area of the lenses, again."
"Next time I need glasses/contacts I am definitely shopping around!"
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Rogelio Alvarado's profile photo
Rogelio Alvarado
a year ago
I have had amazing customer service at every appointment. I was given multiple choices of designs and price ranges. Heather helped me and educated me to finding the frames and lenses I needed and wanted. The kicker was I saw Heather out of the office and she asked how my glasses were and I mentioned a couple of scratches. In a little over a week she called me to let me know she had ordered replacements and they were ready to be put in. Within a few days I had new lenses! I will be a long time customer.
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Greg Miclette's profile photo
Greg Miclette
a year ago
The office staff and the doctor were friendly and professional enough however, it was a terrible purchasing experience. Ordered top of the line, progressive lenses that took two weeks to come in. They didn't work, no focus. The manager checked the lenses and they were ordered correctly based on what was in the computer. Had to wait for the doctor again where we discovered that the doctor had entered the prescription incorrectly in his computer. The doctor then reentered the script and we reordered the lenses. At this point I'm being graceful and assuming anyone can make a mistake so lets go with it and remake the lenses. Two more weeks go by and the lenses are ready and the new lenses are not correct either (why? I don't know). No focus point at all in the reading area of the lenses, again. So, I'm a month in to this and I ask for a refund, where I'm told I am only able to be refunded 75% of my $900.00 lens purchase because it is considered a return. I never accepted or left the store with the lenses because they were defective, so how is this a return? Apparently it is their "return" policy on the back of the receipt. This was never pointed out to me at the point of purchase. Also, if a second remake of defective lenses is made, NO refund at all (I would hate to be that lucky guy). So, I took the 75% and now I'm out over $200.00 for a defective product that I never took possession of. In my opinion, this is an unfair business practice and puts the burden of a defective product on the consumer. I cancelled all future appointments, will find a new eye doctor and will tell anyone who will listen not to go to Family Vision Center.
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Jana Jeffers's profile photo
Jana Jeffers
2 years ago
As a glasses/contacts wearer for the last 20 years and living all over the country, I feel I have gotten to experience quite a few optometrist practices. I will say that this was by far the best! All staff was friendly during appointment making, upon arrival, and throughout the process. I waited for less than 5 minutes upon arrival. Every step was explained thoroughly and quickly. Dr. Rob came in promptly afterward with knowledge of my chart/complaints. He asked questions regarding my eye health and daily practices and seemed genuinely interested in helping me understand the tests, my prescription, and eye health. He and the optician (Heather) both spent time with me to find the perfect contact and glasses prescription. Heather spent almost an hour with me listening to my desires for new frames and honestly helping me find the perfect ones. Never before have I gotten such a personalized experience picking out frames for me! And regarding pushiness, Heather only suggested the frames that looked best on me and were most comfortable which happened to be the cheaper ones. At no point did anyone make me feel like I needed to spend a lot of money. Overall, it was an amazing experience and I would recommend them to anyone! Thanks guys!
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D Floro's profile photo
D Floro
2 years ago
Every single Google reviewer complaint seems to have to do with the cost of their goods and services. Nobody "insisted" that I get more expensive lenses or pushed on me the fancy "eye mapping" exam; I CHOSE to get both of these after they were explained to me in the significant detail that I ASKED for. Has nobody ever heard of: You Get What You Pay For? Docking one star for the length of time it took to receive parts of my eyeglass order. For the price they charge, they should do as Europtics does and throw in overnight shipping (in both directions, if needed).
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Andy Helfrich's profile photo
Andy Helfrich
8 months ago
This office already has the newest tech and keeps up on current trends. I've been here for 4 years now and I've even moved 20 minutes further away with no intention of leaving.
scotzman19's profile photo
2 years ago
Last year I moved to the area and was looking for a new eye doctor for some new contacts. Staff is very friendly and the service was good, overall happy with the exam. My big detractor is the price. This was the first time I was charged for an eye exam, and a contact lens exam, and then went with the doctors recommendation for brand of contact, which was more also. Probably won't go back again simply based on economics. Great staff and exam, just proving to be beyond what I find affordable.
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Madeline Bechtold's profile photo
Madeline Bechtold
3 years ago
We've gone to Family Vision Center a couple of years now, and we're very happy with their services. Wait times for visits are generally pretty short, and it's not hard to get an appointment. All the doctors and staff have always been friendly, patient, and helpful. They're good with both adults and kids. WRT contacts, they've been uncommonly skilled with my husband's specialized contact lenses for his astigmatism. With previous eye doctors, we've always had to go back and forth a few times to get the lenses half-way right, but so far they've been pretty good at getting the prescription spot-on the first time. WRT eyeglasses, we've had mixed but overall good experiences. With our daughter, they didn't try to push glasses on her before she truly needed them. Lens quality has always been excellent. They don't have the largest selection of frames, but they will write you a prescription so you can go elsewhere. We recently bought some glasses and were later disappointed in them (partly because we should have done more homework before picking frames), but they redid the glasses for us in another frame, charging us only the difference in the frame cost since we opted for a better-quality frame the second time around. We were extremely relieved that they had a policy in place for this sort of situation...
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Kris Zanetell's profile photo
Kris Zanetell
2 years ago
The exam was okay, but it does seem as though they push you to buy more expensive lenses etc,. I was there right at closing and called early the next morning to cancel my order. I left several message and no on called me back. Then when I did reach someone, I was told it was too late. Next time I need glasses/contacts I am definitely shopping around!


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