The Counter - Custom Built Burgers
Today 11:30 am – 9:00 pm
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This place has closed or relocated. Not true?
50 Memorial Rd West Hartford, CT 06107
50 Memorial RdUSCTWest Hartford06107
$Restaurant, Fast Food Restaurant
Fast Food Restaurant
Hamburger Restaurant
American Restaurant
Today 11:30 am – 9:00 pm
Monday 11:00 am – 9:00 pmTuesday 11:00 am – 9:00 pmWednesday 11:00 am – 9:00 pmThursday 11:00 am – 10:00 pmFriday 11:00 am – 11:00 pmSaturday 11:00 am – 11:00 pmSunday 11:30 am – 9:00 pm
Design your burger with fresh, 100% natural angus beef, which is humanely raised and handled, no added hormones or antibiotics. Over 300,000 options with protein, cheese, topping and sauce choices!
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Review Summary
20 reviews
5 star
6 reviews
4 star
6 reviews
3 star
4 reviews
2 star
1 review
1 star
3 reviews
Contemporary chain with customizable gourmet burgers, including vegetarian, plus beer & wine.- Google
People talk about sweet potato fries, build your own, crispy onion strings, choose a sauce and grilled pineapple
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Jim Simon's profile photo
Jim Simon
reviewed a year ago
My son and I both had "build your own burgers" at the Counter today. The quality, freshness and flavor of the food was outstanding. This is NOT a fast food restaurant. We both ordered burgers "on the rare side of medium rare" and we got thick, pink, extremely juicy, extremely flavorful results. If you order a burger like this cooked "medium" -- like the burgers at a fast food place -- then don't blame the restaurant if the result isn't pink and juicy. I ordered my burger with lettuce, tomatoes, and scallions, and brie cheese, on an English muffin. Even a very fancy restaurant could expect a burger like this to be described as "magnificent food." The fries have excellent natural potato flavor, and are a bit thinner and crisper than "fast food standard." They tasted great both plain and with ketchup. This is a sit-down restaurant, not a fast food place. We were seated within 1 minute of entering the restaurant, but this was after the lunchtime rush. At most, we might have waited 3 or 4 minutes for service and talked for maybe 10 minutes while the food was prepared. If you came here for fast food with impatient guests in tow, you could be frustrated. But the service here was NOT slower than I would expect at a great sit down restaurant, it was very prompt. And there were at least 20 other customers in the restaurant at the time. The decor is clearly new and very simple, with unfinished open ceilings, large windows, and simple tables without tablecloths. More complex decor might warn people The Counter is not a simple fast food joint. it's beautifully clean, and a very satisfying place for lunch or casual dinner.
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Scott Guiness
reviewed a year ago
A great experience to build your own burger from scratch. I especially like the turkey burgers because of their flavor and they are healthier than the beef ones. The sweet potato fries are the best ones I have ever had, hands down. Two thumbs up.
A Google User
reviewed 2 years ago
Worst service. Waited with my kids for ten minutes for the server to come to the table. When she did ....poor attitude and tried to rush through our selection. Borderline rude. Wont even comment on the food since the server experience was horrible. My advice...for great food and service try Plan B or Max Burger.
Robert Coreano's profile photo
Robert Coreano
reviewed 11 months ago
The BEST Burgers around! Customize the burgers whenever you want with different ingredients. Grass fed Fresh Meat! Sweet potatoes fries they are Excellent! Also they offer great artisan beers. Love this place!
Athena Chang's profile photo
Athena Chang
reviewed 2 years ago
I was a little skeptical of this burger place because everything outside of Manhattan seems to have no will or inspiration to serve better food. It was a crowded Sunday noon and we waited a while before we got seated. I decided to customize my own burger, to make it healthy and tasty at the same time. I picked whole grain bun, 1/3 lb turkey patty, with grilled pineapple, salsa, organic lettuce with hot wing sauce. It turned out to be so delicious! I was actually surprised and can't believe I got this in this cute rich town of Connecticut since our other meals in the area have proved to be disappointing.
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Liked: Food, Service, Atmosphere, Value
A Google User
reviewed 2 years ago
The burgers were over-priced and over-cooked. The fries were ok but nothing to write home about. It took forever to get our food on a very slow night. If you want to spend more money than you should and get below par food and service go to The Counter. We won't be going back.
Disliked: Food, Service, Atmosphere, Value