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Lothian Domestics
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We are pleased to announce that we have recently been putting everything in place to allow us to expand our coverage area to include a larger area of central Scotland.

We are adding the final touches to our website and waiting for some red tape to be sorted out with manufacturers/contract customers, then in the coming weeks we will be adding coverage for select ML and FK postcode areas in addition to our current full EH coverage.

As soon as everything is finalised, our website www.lothiandomestics.co.uk will start allowing booking in these areas. Postcodes covered in these new areas may be subject to change.
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We are pleased to announce that we have recently been putting everything in place to allow us to expand our coverage area to include a larger area of central Scotland. We are adding the final touches to our website and waiting for some red tape to be sorted out with manufacturers, then in the coming weeks we will be adding coverage for select ML and FK postcode areas in addition to our current full EH coverage.

As soon as everything is finalised, our website will start allowing booking in these areas. Postcodes covered in these new areas may be subject to change.
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Please note that we will have very limited availability this coming Thursday 28th June and Friday 29th June 2018 as almost all of our engineers are in Birmingham for training to keep their skills up to date. Due to the lack of available appointments, both of these days will be reserved for contract customers only and private customers will be able to book for Saturday 30th June 2018 onwards.

Thank you for your understanding during this time.
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Please note that our offices will be closed on Monday 7th May for the bank holiday.

Remember that even out of office hours, you can still arrange a new visit through our website at www.lothiandomestics.co.uk or reschedule an existing visit through the text messages/emails sent to you when you booked your job.
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Lothian Domestics Ltd are proud to announce that we are now officially accredited by CHAS (Contractor’s Health and Safety Assessment Scheme.) CHAS is a part of the SSIP (Safety Schemes in Procurement).
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Please note that due to the bank holidays/staff holidays, the following changes to our office hours will be in effect:

Wed 28th - 9am-4pm
Thur 29th - 9am-4pm
Fri 30th - Online Booking Only
Mon 2nd - Only Booking Only
Tue 3rd - 9am-4pm
Wed 4th - 9am-4pm

Remember that even out of office hours, you can still arrange a new visit through our website at www.lothiandomestics.co.uk or reschedule an existing visit through the text messages/emails sent to you when you booked your job.

We apologise for any inconvenience caused.
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For the last 8 months we have been trialing a few live chat options on our website and during this time we found a few major drawbacks to live chat and quickly found that it was very unsuitable for our type of business.

One positive we found about the chat though was the ability to quickly send in a question and get an answer to it. We have tried to obtain the best of both worlds and have removed the chat but instead implemented a messenger option. The messenger option is very like live chat but after asking for your message, it asks for your email address and in the event we are not able to reply straight away, any reply will be sent over to you by email, ensuring you get the answers as quick as possible but without having to hang around trying to catch someone online.

We have been trialling this option recently and have seen a massive improvement in the feedback from our website visitors over the live chat option. To use the messenger, simply look out for the large ... icon at the bottom right of each page on our website.

We welcome any feedback.
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To ensure the safety of our employees, we have taken the decision to close while the red weather warning issued for today is in effect. At present this will be from 3pm today until 10am tomorrow but we will continue to monitor the advice given by the Met Office and will provide updates as necessary.

Please note that this will affect both the office and also engineer visits during this time and we have already contacted any customer who we believe may be affected by this change. If you have a visit scheduled and we have not contacted you, your visit should not be affected by this move.

Remember that even when we are closed, you can still arrange a new visit through our website at www.lothiandomestics.co.uk or reschedule an existing visit through the text messages sent to you when you booked your job.

We apologise for any inconvenience caused but we must ensure the safety of our employees at all times. Thank you for your patience and understanding during this time.
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Please note that we are currently experiencing an issue with our phone system which may in some cases incorrectly state that our main phone number is not recognised when dialed. Our provider is currently looking into this issue and we are hoping to have everything back to normal soon, however at present they cannot give us a concrete timeframe for this,

In the meantime, please contact us on our West Lothian number 01506 669366.

We apologise for any inconvenience this may cause.
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We are proud to become a new sponsor for Broxburn Colts 2005s.
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