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Duracite - Fairfield Showroom & Corporate Headquarters
Countertop Store
Today 8AM–5PM
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2100 Huntington Dr Fairfield, CA 94533
2100 Huntington DriveUSCaliforniaFairfield94533
(800) 660-4167duracite.com
Countertop Store, Kitchen RemodelerToday 8AM–5PM
Thursday 8AM–5PMFriday 8AM–5PMSaturday 9AM–3PMSunday ClosedMonday 8AM–5PMTuesday 8AM–5PMWednesday 8AM–5PM
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Review Summary
4.1
11 reviews
5 star
5 reviews
4 star
3 reviews
3 star
No reviews
2 star
1 review
1 star
2 reviews
"Thank you Duracite for a job well done!"
"He installed my new sink and made it look great on my old cabinets."
"Extremely happy with my new granite countertops."
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Claudia Theis's profile photo
Claudia Theis
a month ago
We had our counter-tops replaced in the kitchen and 3 bathrooms via a Costco kiosk in June 2015 (yes, over a year ago). The sales clerk was very enthusiastic and stressed how much training all of the personnel receive, so we thought we were in good hands. Well, the first day not only did the staff arrive late but they sent only 1 person! The rest of the "regular crew" were missing in action with no explanation from the person who showed up nor from the company, and since I don't speak Spanish and the installation crew was all Hispanic, there were definitely some communication issues. The rest of the crew FINALLY showed up in the afternoon of the 1st day of a 2 day installation, and the protection from dust we were to receive was virtually non-existent. The crew worked their butts off to do a good job, BUT the company had not ordered enough sinks (we had a total of 5 bathroom sinks) so there was no way to complete the job within 2 days that had been scheduled. The only place we had at the end of the first day was the downstairs sink--nothing in the kitchen so had to go out to eat for a few days for all meals. The salesperson had said that the crew could put in customer provided, point-of-use water heaters for no extra charge. We picked up 2 hot water re-circulating pumps called "Chili-Peppers" and had the boxes open only to the point of having all the instructions available for the demolition/installation crew. Well, they had never installed them before and rather than say they didn't know how, they installed them to the best of their ability, and threw away parts that should have been retained! They function ok, but their installation under the 2 sinks was far from optimal, to include tying up the hose which was to allow the kitchen faucet to be pulled out and used as a sprayer. The crew did their best and put in long hours--and still had to go to another job after they finished ours at 8pm! That is ridiculous hours for these guys! The final clean-up was not the best, the dishwasher was not anchored, the wood trim near the stove wasn't put back, the hoses were all tangled below the kitchen sink, and the kitchen faucet dripped. Had to keep pinging the company to get someone to come back and finish the job. Thankfully we financed this work so could hold off payment until they finished the job--which took another month or so--and the dishwasher STILL wasn't anchored properly once they finally sent someone, but we were so desperate to be finished with them we're putting up with a far from satisfactory job. There was no follow-up from Duracite to see if we were satisfied with the work, which you would think is a critical part of Customer Service, especially when we spent close to $20K on the job. Thankfully, the quality of the quartz counter-tops (Cambria brand) are excellent. Just frustrated with Duracite as I had them replace counter-tops in a previous home via Home Depot and they were perfect, so I know this company can do the right thing. Just sorry they didn't follow through on all their promises.
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Melinda Barrett
7 months ago
Extremely happy with my new granite countertops. I shopped around and ended up going with Home Depot who contracts with Duracite. I was able to use the same marble I had already picked out and saved about $2000 from the next bid. Plus, Home Depot has a 24 month no interest deal. Awesome. We also saved money by removing the old countertops ourselves and leveling the surfaces. It would have cost over $1000 if we had them do it. Duracite also worked with me to get an earlier install date (there was a two-month wait!) and the installers showed up early, did a great job quickly and left everything clean and neat. We just need to add the trim, hook up the sink and we're in business. I couldn't be happier.
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Response from the owner - 5 months ago
Thanks for your feedback! We are thrilled you are happy with the finished product.
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Bonnie Patterson
a year ago
I was very impressed by how professional and efficient this company was. I remodeled my kitchen, removing tile counter tops, replacing the old kitchen sink and fixtures, dishwasher and stove. I purchased a package deal through Home Depot where the installer (Duracite) disconnects and reconnects the plumbing, demolished the tile and took it away. The Duracite installers took 4 hours to do the total demo/install! We have 64 sq ft. of counter top space, and these guys were fast and did a fantastic job. I was concerned about how the area where the old back splash would look after the demo. I ended up doing a very tiny bit of speckling and touch up painting. The only reason I gave 4 stars is because the new water filtration system we just purchased was placed in the back of the cabinet/plumbing under the new kitchen sink. It would have been impossible to replace the filter when the time comes. I called the installer to come back ten minutes after they left, and they fixed the problem without a hassle. The granite we installed (white springs 3 cm.) is beautiful, seamless, and sits right on top of our cabinets. No planks of wood needed underneath, with that thickness. I wish I could upload before and after pictures, because it would be worth it to see them! Thank you Duracite for a job well done!!! Bonnie
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Response from the owner - 11 months ago
Hi Bonnie. Thanks for your feedback. If you would like to send before and after pictures to us at duracitaca@gmail.com, I would be happy to post them to the main Duracite Facebook page.
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Leslie Black
2 years ago
WOW! I ordered the Graphite Granite color solid surface countertop from the Home Depot. The customer service at Duracite was excellent. Both the office staff and the installer were great. I wasn't home for the measurement but my friend said he was very cool too. Mike the installer was great with my dogs, courteous, conscientious and professional. My counter is beautiful. You can't tell where the seam is, I know where it is and can't find it. He installed my new sink and made it look great on my old cabinets. He leveled everything (not an easy task in my house) Installed the backsplash then polished everything beautifully. I definitely recommend you use Duracite for your countertop needs.
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Kim Keii
5 months ago
We had our kitchen counter tops remodeled by Duracite through a Costco kiosk order. We met the consultant, Tracy, and we arranged to visit their warehouse in Fairfield. About two days after signing the contract, we received schedules for measurement and installation. The work was done by two installers, Eliseo and Eliseo Jr. It took two different days because we had to have our bay window structure fixed. The installers came within the time they promised. They were knowledgeable and worked very hard. They kept us informed and communicated well with us when there were things that needed to be verified during the job. Additionally, it was nice that Tracy took some time to stop by on the day of installation and also visited us again a week after the work was complete. There was some confusions when they scheduled the second installation day. Furthermore, we noticed that during demolition, the installers did not cover the sides of our wood cabinets to protect them from dust. The installers should have been directed to cover the cabinets with tarp before beginning demolition. Overall the whole process was done professionally, including the scheduling and the actual installation. Costco also did a good job staying on top of our order. During the pause in installation while we fixed our bay window, Nelson, a project manager at Costco, requested Duracite to come reinstall our cooktop and sink temporarily so that we could still use our kitchen. We are quite satisfied with Costco and Duracite. K & D
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Response from the owner - 5 months ago
Thanks so much for your feedback. We do apologize for the miscommunication about the install date and will definitely pass on your suggestions to our team about the dust issue. Thanks!
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K Spharler
4 months ago
First, it is very hard to get a hold of someone. Even the wholesale granite company we dealt with agreed. Second, they do not communicate when things go wrong. Third: Things went wrong. They messed up on our cuts! As you know, or you will soon find out, you are waiting weeks to pick out what piece of granite you want, get the templets you want, wait for the installers and set aside a day to be there when they install. I am agreeing with the previous review by Kevin Lauppe, who wrote "Worst dealing I ever had with any company what so ever! Their communication is atrocious, their customer service is kind but inefficient, and the product was so-so."
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Kevin Lauppe
12 months ago
Worst dealing I ever had with any company what so ever! Their communication is atrocious, their customer service is kind but inefficient, and the product was so-so. It's been over a year and I'm still dealing with their horrible service. Sure the granite countertops are good, thick slabs, but the island counter top was cut/measured wrong and now we have to just deal with it or pay for more granite to replace it. I had to texture, paint and seal the wall under the counter top myself. The completed job was, well, not complete. They damaged our dish washer and then when they came back (about a month later) they had the wrong part. The tile guy had a bad attitude and was demeaning to my wife. They used some "new" chalk to mark the granite for cutting and the chalk wouldn't come off for nearly a year. When I send them an email or leave a message I get no response for days if not sometimes weeks. I'm still trying to get them to come back and replace a broken faucet and soap dispenser. Just today they completely no showed to complete this minor job. I will NEVER use them again and if I hear somebody else is going to use them, I will do what ever I can to dissuade them.
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Emma Root
a year ago
Duracite just installed my new kitchen countertop, in one day! Beautiful work, courteous installers, and the final effect just as promised by Tracey Wood, who guided me through the whole process. [I purchased the counter through Costco] Every step was explained in detail, and followed to the letter. The one small error [of pre-measurement] was followed up within a week, all in time for the Thanksgiving holiday. If I had to do it over, I would come right back to Duracite!

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