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Stefan Kempter
100 followers -
ITIL®, YaSM® and ISO 20000
ITIL®, YaSM® and ISO 20000

100 followers
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+Robert Falkowitz proposes a maturity model for continual improvement.

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+Ryan Ogilvie explains what are the necessary ingredients for managing problems.

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Dolf van der Haven about applying common sense to ITIL roles and responsibilities.

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In this new video I present the contents of the +ITIL Process Map, to give you a better understanding of how our ITIL process and document templates can help you with introducing ITIL-aligned processes in your organization.
Video (updated version) | Introduction: The ITIL® Process Map
Start here if you are looking for a good first introduction to the structure and the contents of the ITIL process model.

In this short introductory video +Stefan Kempter shows examples from from the ITIL processes Service Operation, Incident Management and "Incident Resolution by 1st Level Support".

Learn how the ITIL Process Map gets your ITIL implementation project started!

Start the video here: 
http://demo.it-processmaps.com/visio_en/itil-process-map.html

Watch the video on YouTube: 
https://youtu.be/jhg3HByqks8

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