Cover photo
Jay P
2 followers|31,413 views


Jay hasn't shared anything with you.

People are more likely to share with you if you add them to your circles.

Basic Information
Pros: Best Price($2/package, no membership fee), Friendly Staff, Very close to the borders Con: Very long(more than 5 hours) processing time. Tracking showed my two packages delivered at the same time at 11:15am, and one of them was not available for pickup until 4pm or so, and I still had to wait another 30 minutes for the second one to be processed. It was a slow monday and 5-6 hours of processing time is ridiculous. They clearly need to hire more employees. Without this issue I would not hesitate to give them 5 stars.
• • •
Public - a week ago
reviewed a week ago
This is by far the worst group of scam artists I've ever dealt with in new car business. I've dealt not only with a couple of sales personals but also a sales manager as well as the general manager, every one of them is very rude and full of lies to tell. I previously had an arrangement with them about returning my lease vehicle. In October a salesman Peter Chow promised me that they would disregard the damages on the returning vehicle as long as I renew my lease with them. But when I went back in January to renew the lease, few days before the lease end date, he denied what he had told me earlier and started low balling on the value of the returning vehicle, telling me it would be $2000-5000 on repair and I don't have time to repair myself because lease end date is in just couple days. Then they threatened me that my car can go under collection when lease expires if I try to repair myself and go renew elsewhere. They told me if I sign a contract for new lease with them they would contact authorities so that I can have more time on repair. On the new contract they even charged extra $500 on top of the original lease price. They said it's because the returning vehicle had bad tires. Since I stupidly thought I had no other choice I took the bait, signed a purchase agreement, and left $500 deposit for the new lease vehicle. I repaired the car myself which ended up only $1300 and brought it to different Toyota dealership, and they told me not only I didn't have to pay extra $500 on the new lease the car is actually much better shape than other after-four-year lease cars. Then they offered me much better deal on a new lease. This is also when I realized that the Regency Toyota lied to me in so many occasions about the options on the 2014 Corolla which made me leave them $500 for the most expensive model. I called Regency Toyota and told them I'd cancel the purchase and they rudely told me I can't do that and he literally ordered me to come back to them. This new Toyota dealership in coquitlam that gave me better & honest deal told me I can surely get my $500 back, so I went ahead and got my lease renewal with them. I went back to Regency Toyota to get the money back, and the their general manager Naz Bharmal and the sales manager Harmesh Badhan were treating me in extremely rude manner telling me to contact VSA or sue them if I want my money back. The general manager also told me that they have every right to keep the $500. I told them to show me the paper work that shows the purpose of the $500 because I couldn't find it anywhere on the original paperwork they gave me. They took their time and the general manager came back with the same copy of the purchase contract they had given me before, so I took a closer look and guess what. They added a line "partial payment $500' which was originally left out blank on the copy they gave me when I gave them the money! I realized this after I got home comparing the two copies. So they took my money, didn't write it down anywhere, told me the money was just to put a hold on a car(which never made it to this location anyway), gave me a copy that in nowhere mentions the $500 I gave them, and added on the contract after to make it look like I had paid a partial payment for the car and not a hold-deposit! This is absolutely outrageous. I will surely get back to these scam artists. AVOID THIS PLACE AT ALL COST.
• • •
Public - 2 years ago
reviewed 2 years ago
3 reviews