Business Support Officer, 2014 - present
- Improved quality control of engagement processes and recommended new procedures, resulting in an increased productivity within the team and continuous improvement.
- Performed a range of specialized functions using independent judgment and investigative skills to fulfill internal and external customer requests made through electronic banking channels.
- Identified and escalated unresolved issues in a timely manner to team leader for further analysis and appropriate handling
Recruitment Assistant, 2011 - 2011
- Completed multiple projects with the Global Management Team (e.g. HR planning and recruitment advertising).
- Managed recruitment duties by creating job postings, reviewing resumes, creating offer letters as well as background checks and reference checks using Taleo with strict deadlines
- Administered Taleo (applicant tracking system) for scheduling containing prospective and current employee records and files for recruitment purposes consisting of confidential information
Council of Agencies Serving South Asians
HR Coordinator, 2008 - 2010
- Improved the set-up and operationalization of recruiting metrics that measure the efficiency and effectiveness of the entire recruitment life cycle, from pre-hire to post-hire employment using PeopleSoft.
- Managed recruitment administration, including but not limited to, preparation of offer-letters, coordination of new hire orientation and assistance to recruitment team as needed