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The Property Redress Scheme
Welcome to the new consumer redress scheme for the Property Industry
Welcome to the new consumer redress scheme for the Property Industry
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Head of Redress, Sean Hooker, conducted a Question and Answer session through twitter on Monday 27th October in order to clarify any issues and provide additional information about the Property Redress Scheme.
Thank you to all those that took part, the session was a great success. If you have any further queries, do not hesitate to send your questions through our twitter account @PropertyRedress or contact our customer services team on 0333 321 9418.

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The Property Redress Scheme (PRS) are proud to be this year’s gold sponsor at The Negotiator Awards 2014.
This year is the Awards' biggest year ever with 360 entries from agencies across the UK, featuring a superb cross-section of property professionals.
As a compulsory redress scheme that provides an escalated complaint process for customers of agents, we are an integral part of raising standards in the property industry and are committed to creating a safe consumer market in this vital sector.
We are sponsoring The Negotiator awards because we believe that encouraging best practice, high quality customer service and raising the bar across the industry is an essential element of building the reputation of the industry and reassuring customers that they are dealing with a highly professional sector.
We believe that companies that share our vision should be recognised and held as examples of excellence. 
Head of Redress, Sean Hooker, will be presenting the award for ‘Large Letting Agent of the Year’ and the award for ‘Property Management Company of the Year’ will be presented by Tim Frome, managing director for the PRS.
The Awards gala dinner will be held on The London Hilton on Park Lane on 4th November 2014 with the winners having been selected on 4th September by a judging panel of industry leaders. 
Winners will be able to display The Negotiator Award Logo on all promotional material as a demonstration of excellence within their field.   
For more information about the awards, please visit

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LIVE Q&A 27th October 2014!
Ombudsman to answer questions live on twitter!

Sean Hooker, Head of Redress for the Property Redress Scheme will be available to answer YOUR questions live on twitter next week!

So make sure you are logged in on 27 October and send your questions to @PropertyRedress between 12.30 pm and 14.00 pm.

Or, if you want to find out more before then, visit their website at

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There's only ONE day left to join a Redress Scheme!
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