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CoCo Key Water Resort - Hotel - Convention Center
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Summer hours begin next week. The park will be open Monday-Saturday from 10am-9pm and 10am-8pm Sundays most weeks. Please check the schedule on our web site as some times the hours vary due to private swims.
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20 degrees outside. 84 degrees in the Water Park. Sounds like an easy choice.
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Michael Ellman's profile photoCoCo Key Water Resort - Hotel - Convention Center's profile photoMichelle Figueroa's profile photo
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Here is my number I await ur call 6462884138
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This place has closed. Not true?
3580 E Main St Waterbury, CT 06705
3580 East Main StreetUSConnecticutWaterbury06705
(203) 706-1000cocokeybury.com
Hotel, Resort
Hotel
Resort
Water Park
The CoCo Key Water Park Resort in Waterbury, Connecticut has an indoor water park and offers comfortable hotel amenities and accommodations for families and groups coming to Waterbury.
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Have them in circles
16 people
céline brettes's profile photo
Vilma Frías's profile photo
Daniele Serrano's profile photo
Flip.to's profile photo
anna seang's profile photo
Loobi Guides's profile photo
lin nguyen's profile photo
Hildred Allen's profile photo
AAA&B Locksmith Llc's profile photo
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Review Summary
2.5
290 reviews
5 star
32 reviews
4 star
37 reviews
3 star
56 reviews
2 star
50 reviews
1 star
34 reviews
Relaxed resort featuring an indoor water park, a convention center & overnight accommodations.- Google
"Loved the water rides but the hot tub was dirty."
"The CoCo Key Water Resort Hotel, was the first hotel I have ever been to."
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Nimcy Torres's profile photo
Nimcy Torres
2 months ago
April 27 nightmares!!!!!Horrible expected!!!!! This place should have never booked no one. The hotel smell like cigarettes/ wet dirty floor in rooms . AC did not work toilet did not work. There was no dinner services. Hardly no drink service. Ice machine broken dirty filthy . To top it off this was mini school break for my children. That has special needs / autistic . I was beyond frustrated . It's hard to explain to a special needs child why we living fun place. I had to book somewhere else after I left because I was so disgusted and with a crying child. I shouldn't had to pay anything. I deserve my money fully back ! Mind you manager at front desk tells me that they closing even WORST!!!!! I deserve full refund !
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Robert Nelson
2 months ago
I believe the negative reviews were written by people with little or no travel and hotel experience. The staff are excellent caring people in every department. The hotel was upon a time 4 star, but has become worn and not as tidy, but it was clean and sanitary. My 8, 10, and 12 year old children and I loved the indoor pool which was open until 10 pm. The indoor water park had a lazy river and two awesome slides that my kids enjoyed. There was some things for younger children as well. They had some phone problems, but I booked on line without a hitch.
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Amie Forcum
3 months ago
This place is absolutely disgusting. The bed had hair in it amd stained sheets. The staff was awful. There were stains and dirt everywhere on carpet. I have never seen such filth. And to top it all off..they are closing may 1 because of board of health and yet they still take your money. Unreal
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David Hunt
5 months ago
There was broken glass in the gym, all of the gym equipment was totally destroyed. The pool had no water circulating and all kinds of crap floating in it. The hot tub water was green and would almost foam over when it was turned on. Beds are very uncomfortable heat did not work, TV did not work. My daughter ordered the curry chicken and it came to her half cooked. When I returned it and ordered something else they still tried to charge me for it. Breakfast buffet was a joke. Not to mention that I now have a rash spreading on my legs that I am positive came from this place. No I née to go see a doctor. NEVER AGAIN!!!!. this place needs to be shut down by the health department asap.
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Crystal Wharton
2 months ago
I had the WORST experience here. First and foremost the hotel is completely outdated and for what they charge I was expecting a lot more. Secondly, when we arrived our room was freezing and it took over 24 hours for the room to warm up once we changed the temperature in the room. When you come from a water park wet into a freezing room it is not always the best feeling. We had to sit in the bathroom with the hot water running in order to warm up so no one got sick. Our hair dryer was broken. and last but not least I woke up with 8 bites on my body. The first night I woke up with 3 and i ignored them figured it was just a mosquito bite but the following morning when we were checking out I woke up with 8 in total. One of them was very large and worried me. We were able to go to the water park again that day but I wanted nothing to do with the hotel at this point. I went to the front desk and reported to them that i was bit by something, don't know what but it was something in the room. Before I could even show the manager the bites she cut me off and said "this is how this works, we fill out an incident report and call you in 4 days when the exterminator calls" NOW i don't know about you but if it was BED BUGS I am not waiting 4 days to find out so I can bring them into my home. I filled out the paper and waited 4 days, never heard anything. I actually forgot about it and called them when I seen the charge on my credit card 2 WEEKS LATER. When I called it took 15 minutes to even reach the front desk because there is only 2 people who work the front desk at a time and people wait 20 minutes just to check in. When I called the woman said no manager was available until 3, I guess they don't have managers on each shift and there is only 2 managers. I told her it was imperative that someone call me back that day because it is ridiculous to wait this long for some type of response. She took my number and said someone would call me but they haven't called yet because the exterminator STILL hasn't came to the hotel to inspect. NOW, they said they close the room and make it out of order, but mind you it has been two weeks!!! If it was bed bugs they could have traveled to other rooms by now. Now THREE weeks later I am still trying to get someone on the phone and no one answers. This is just ridiculous, I would never recommend this hotel to anyone and the water park is very basic so if you are looking to go expecting a lot please don't. there is one Kiddie section, a small lazy river, a piss pool, a Jacuzzi, and 3 slides. NOT WORTH THE MONEY. Oh BTW if you're an adult looking to have a drink at their advertised tiki bar make sure you ask what day and time they have a bartender available because in an entire weekend spent there they did not have anyone to work the bar except on Saturday for 2 hours, so if you miss the window they expect you to walk through the hotel, wet, in a bathing suit to the restaurant for $15 drinks. I am completely displeased with this hotel and water park and believe I will take further action if my bites are not addressed. I still have marks on my body now 3 weeks later. Also, I forgot to mention that they will only issue a refund if it is bed bugs. What does that do for the bites all over my body or the fact I was bit by SOMETHING in your hotel. I went to an Urgent Care the following day because the bites were so itchy I couldn't take it no more, they were all inflamed and swollen. I also forgot to mention how disgusting the indoor pool and Jacuzzi was in the hotel. There is slime and stains all over the pool floor, the Jacuzzi was just disgusting with things floating around in it. Totally worth the $278 a night i paid. good luck with future guests, you're going to need it!
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Princess_ LUV
3 months ago
Dont lisen to haters coco keys was very cool but u must lisen to the haters!but dont lisen to haters!lisen to haters!!!!!!!!dcghbjkdsvfbvfg
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latisha williams
3 months ago
I would never recommend this place to anyone. Including my worst enemy. If I had to rate it I would chose a negative 1. Where should I begin. When I arrived to the resort my room was not ready. We were told to go to the water park. We were also told that we would be able to get towels from the water park area. I waited almost 2 hours for towels. It was so crowded that we couldn't find a seat for almost an hour. When we finally found a seat it was dirty from the prior guest. There were no janitorial services at all. When I finally checked into the room, I was very disappointed. The room had a stinch. The chair in the room was ripped. The walls were filthy & even had a tiny peep hole. The bed skirt was dirty. We had 2 double beds with only 3 pillows. The bathroom had no towels. When I requested towels / wash cloths and an extra pillow they only bought me 2 towels. When I called back and asked for additional towels & a pillow the front desk staff was very rude. The hot tub in the hotel was disgusting. It looked like it was going to explode. The worst part was that the entire hallway smelt like Marijuana. When I asked for a manager I was given a card to contact the Guest Service Director. It's been 4 days and have not received a response back. This is the worst place ever. I would never go back there. If you were smart you would not either.
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Stephanie Mendoza
3 months ago
This was the worst place for "fun" that I ever took my kids to. First off. I wanted to purchase the special I saw on their website for all of us. The girl said I had to purchase it online then come back the next day because it needed 24 hours in advance before the discount took effect. Like really? They should of just honored it, what's the big deal. I drove an hour to get there and didn't want to disappoint my kids so I paid more that what I should of. Whatever. Then the girl had an attitude. The place stinks. Chlorine is beyond potent in there. It got so packed you couldn't even enjoy the pool. The jacuzzi was foamie and kids where playing in there when it clearly says 18+. The food was disgusting. The service was horrible. What wasn't wrong with that place. I stayed for 2 hours and we where gone. Don't waste your money people. Go elsewhere. I will definitely start reading reviews from now on. 😒😒😒😒😒
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