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CoCo Key Water Resort - Hotel - Convention Center Waterbury
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20 degrees outside. 84 degrees in the Water Park. Sounds like an easy choice.
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Michael Ellman's profile photoCoCo Key Water Resort - Hotel - Convention Center Waterbury's profile photoMichelle Figueroa's profile photo
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Here is my number I await ur call 6462884138
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3580 E Main St Waterbury, CT 06705
3580 East Main StreetUSConnecticutWaterbury06705
(203) 706-1000cocokeybury.com
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The CoCo Key Water Park Resort in Waterbury, Connecticut has an indoor water park and offers comfortable hotel amenities and accommodations for families and groups coming to Waterbury.
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3-star hotel
$79
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Booking links sponsored. $90 incl taxes & fees
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Review Summary
2.6
141 reviews
5 star
32 reviews
4 star
17 reviews
3 star
13 reviews
2 star
24 reviews
1 star
54 reviews
Relaxed resort featuring an indoor water park, a convention center & overnight accommodations.- Google
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Melissa Cabral
3 weeks ago
We didn't like anything about it!! Spend a little extra go to great wolf lodge!! This place is falling apart does not seem like owner repairs anything there is so many leaks in this place watch out when u walk through hallways you may get dripped on! Table in room broken as well as the sofa bed water bugs in the bathtub. No one cleans any part of the outside or inside of this hotel. Thank god we where on first floor because I refused to let my family use bathroom around hotel so dirty. Long waits to check in and for towels. Oh and your gonna love this one even if u pay for a family of 6 you are only allowed to get 4 towels at the waterpark so bring your own wish there website said that! Water was dirty even when my kids took off there bathing suits there body's where filled with lint and hair. Fights in lobby this place is so getto!! News flash to owner spend money to make money fix your hotel!! I could go on and on but I won't I just will never be back and I'll make sure no one I know goes to coco keys either waste of money!!! You know its bad when your 9 7 and 6 year old want to go home! Oh and the food god awful just like the staff! Grrrrr
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Chris T
3 weeks ago
BUGS. In my bathroom. TV not working properly. No toweles,toilet running all night. Kids running down halls knocking on doors at 1am. Dozen of kids in the 18 and older only hot tub. Boys aged 10+ in women's dressing room....what did they offer. $40 credit and free passes to come back, but I had to wait behind all the people paying to get in. I took pictures of the bugs and it didn't matter.
Matt Walsh
3 weeks ago
You get what you pay for and you will receive a 2-3 star place. It's pretty simple. For those rating it a 1 star, they shouldn't have had such high expectations. It's your fault for thinking it was a going to be a gem of a business. For those rating it a 5 star, they are either employees, the owner or share holders. This is not a 5 star resort/business by a long short. In the end, this is a 2 - 3 star establishment at best which is exactly where it's ranked. We stayed for 2 nights and paid about $400 for the hotel and 4 for the water park (2 adults, 5yr old and 1 year old). Check-in and getting to the room was fine. The room itself hasn't been updated since the 80's. The beds are inner springs and are okay for a night or two. No alarm clock, microwave or fridge. They want you to buy 4.50 hot dogs and the water park. The sheets were clean but the chair had some white stains on it. Enough that I put a towel over it as I didn't want the kids sitting on it. The bathroom was cleanish. The water park on Friday night was decent. It was cleaned the weekend before so it looked clean to me. Saturday was extremely busy. Enough so that you had to wait in line for each activity. The basketball pool was about standing room only. The tubes were 10-15 minute waits. Again, not great but worthy of a 2-3 start place. Sunday morning was much better and about a 1/4 of the people that were there on Saturday. It's a pretty small place (sure they say 50,000 sq' but that's probably the dimensions of the building. Once you add in the sitting, bar, walking, eating area's it's pretty small). Again, good for kids 7 and under for 1.5 days and older kids for a 0.5-1.0 day. The hotel pool was pretty bad. So much so that you couldn't swim more than 10 feet without getting caught in hair. There were about 40-50 people in there and most where throwing balls or frisbees. The hot tub was packed. I'd stay away from that pool with little kids and if you get grossed out easily. If you want to go and have a decent time pack your breakfast and lunch. Then order some pizzas for dinner. If you have little kids, bring a loud noise machine as children to run up and down the halls at all hours of the night. We even had parents drunk at the end of the hall. Bring your own towels for the hotel bathroom and use the their towels when at the park/pool The hotel staff if bi-polar. You get some people that are really friendly (house keeping) and helpful and others (front desk) who hang up on you. From what I could make of it, the owners are letting the place run down and raking in the money by letting people come in for the day and over booking. I'd assume once it's completely in disrepair they'll sell it. Compared to Great Wolf ($300 a night with a 2 night minimum) this is a OKAY place for kids. Again, you get what you pay for. Now, would we ever go back? No. Would we recommend it to family/friends? Maybe, but we would explain thoroughly that they need to keep their expectations really low.
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Phillip Kraese
4 weeks ago
The only thing I liked about this place was checkout!!!! This place is horrible!!! We named it Ghetto Great Wolf!!! There was pot smoking going on in the rooms. We came the day after they supposedly shut down and dis a full cleaning. You could have fooled me, the water was filthy!!! Everything was overcrowded and dirty. And no towels. We decided to go to the hotel pool and that was just as bad. Dirty water, at least 50 people in a pool that says 23 max. You couldnt get near the hot tub nor would you want to. The atrium area had the feel of being in a tenament in the Bronx. Clothes hanging from everywhere, naked kids on the balconies. The only thing it was missing was a few bicycles, satellite dishes and a burned out car. Lets get to the resturant. The line stretched to the elevator, the staff was moving in reverse. I have never seen tables cleaned so slowly. I finally told them I would do it myself. The room smelled of smoke, the TV wasnt clear, the carpet was dirty. Loud and obnoxious people in the halls at all hours. Forget the arcade, I bought cards for myself and the kids and I swear the games must charge double and triple because our cards were empty in no time after playing a few games. I didnt even bother to complain because there was a huge line at the counter. All in all I would never return nor recommend anyone else to visit!!!!!
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david johnson
2 weeks ago
My family went to the park last week but the lazy river wasn't working and the pool was so cold that they couldn't stay in the pool for long. After complaining they got free tickets to visit again which we did today. Unfortunately this time the slides were out of action due to excess chlorine in the water. Overall the pool is a bit run down and needs a tidy up and the life saving equipment varied around by the life guards looks worn out. For the relatively high cost of entry I think that the centre could make a better effort get the pool maintained and tidy the place up. Oh and lockers cost $6 !!
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Patti Jackson
3 weeks ago
What a disaster. I should have listened to the man complaining while I was checking in. People at the front desk don;t acknowledge others standing by. Both during check in & check out there was one person who was doing nothing, and couldn't even be bothered to say hello to people. No blankets in my room, just two white, flat sheets. Over two hours to get maintenance to come and look at my TV. The water park water was cold. The lazy river was closed. The restaurant on the premises only had 5 things to choose from for dinner and not one was kid friendly. How does that happen at a family & kid friendly place??? No one told me this when I kicked in and the restaurant did not open until 5:30. The heating unit in the room made large clanking type of noise every time the heat kicked on. This was all on day one. Day two-water is still cold and now lazy river and the tube slides are closed. And you get to pay an additional $5 per person upon check-in for this! Towels are available at first-aid, if you sign them out and you are limited to 4, no matter how many people are in your party. No fridges in the rooms, no microwaves. This place does not strike me as family friendly at all. Such a huge disappointment to me.
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Kyia Wilson
a month ago
I was very skeptical after reading the reviews but I stepped out anyway and did not regret my decision. The family and I had an awesome time! We did get hit with the snow storm while up there but it was worth it for the fun we did have. It is very KID friendly. Not something for adults to really partake in but that is expected and I appreciate that. I did not get a chance to go into the Hotel because it was booked but we stayed elsewhere. There could have been more games in the game room that worked but overall we had a great time. I won so many tickets in the game room that I took all the tickets out the machine. Lol. They had to refill it twice after me. Awesome Job CoCoKey We will be back again!
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Response from the owner - a month ago
Thank you for your kind feedback. Your experience is very typical, in fact. We host thousands of families every week and the overwhelming majority have a terrific time, (as you and your family did.)
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Nicole Alonzo
in the last week
I went there yesterday and was a little skeptical about going and booking the reservation after reading the reviews but I still went. We went to our hotel room there was no problems there except that there was a stain, but we just covered it with a towel. Our hotel rooms weren't like others since we got a more expensive one. The water park was smaller than I expected it to be. There was a couple a water rides and some other water games which were ok. I really like the arcade and the breakfest buffet.
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