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Sykes Enterprises, Incorporated
171 followers
171 followers
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Sykes Enterprises, Incorporated's posts

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"Alone we can do so little, together we can do so much." - Helen Keller #WorkLearnGrow at #SYKES http://buff.ly/2mA8q1C
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"People Serving People is embedded in the fabric of our Company. Our clients trust us to serve their customers and that’s a huge responsibility we’re proud to take on as an organization." - Jenna Nelson, Executive VP of Human Resources at SYKES

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We have accomplished a lot together during our first 40 years and we will continue to #worklearngrow #SYKES40 http://buff.ly/2kZIgIq
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SYKES White Papers - How Supplier Partnership Unlocks Customer Experience Transformation #CustomerExperience

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Flora Solera, Senior VP of Regional Operations SYKES LATAM #WorkLearnGrow

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Instead of viewing digital support channels as individual silos or pillars, start thinking of them as parts in an interdependent ecosystem. Make sure it’s one that efficiently guides customers to the correct channel the first time rather than forcing them to hop from one to another. The best digital support strategy is one that focuses on a positive customer experience.

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SYKES White Papers - Examining the real costs of regulation can do more than just identify opportunities for cost savings. Given that agent skills that have the greatest impact on moving customers from middle to top box CSAT scores include product knowledge and understanding customer needs, we believe that identifying more efficient ways to process the customer call, educating the customer in alternative channels and paper suppression can actually have a positive impact on CSAT. All that and cost containment as well – that’s a real win. #CSAT

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SYKES is able to help drive business results, increase ROI, and foster innovation. #SYKES #innovation http://buff.ly/2lrb5vP

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"Real People, Real Solutions is a good reflection of what is at the core of our business." -Victoria Georgalakis, Senior VP Global Region, EMEA at SYKES

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SYKES is proud to support Feeding America – the nation’s largest charitable hunger-relief organization. http://buff.ly/2llFw6L
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