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Sykes Enterprises, Incorporated
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256 followers
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A catalyst for change, SYKES EVP and Chief Strategy Officer, Kelly Morgan believes in working the issues hard and not the people in order to get focused and build a strong dialogue to advance strategy within a large organization. Here are his 5 tips for creating a solid structure for your organization to succeed. https://buff.ly/2l3UEYR
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In Scotland, the Edinburgh and Galashiels SYKES sites celebrated the 20-year anniversaries of more than 40 employees. Thank you for your dedication!
#WorkLearnGrow
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Experience a day in the life of an agent. Watch the video. #WorkLearnGrow at #SYKES  
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Streamline the consumer-decision journey and drive lifetime value. Using Artificial Intelligence (AI) with machine-learning algorithms will change the customer journey in a digital world. SYKES and XSELL are laser-focused on science and sales, improving the customer journey like never before.
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Millennials have inspired companies to radically change how they approach employee development. During his keynote on December 6, SYKES Chief Learning Officer John Kruper will examine the science underlying continuous learning, which provides the foundation for today’s L&D department to become tomorrow’s continuous-learningfacilitator.
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Experience SYKES Boise - Watch the Video #WorkLearnGrow at #SYKES  
SYKES - Boise
SYKES - Boise
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Forget about performance outcomes and ROI; corporate L&D departments must “move beyond the classroom” to engage and retain employees. Featuring a live demo of one system built on these principles along with guidelines and a job aid, this keynote led by SYKES Chief Learning Officer John Kruper is not to be missed.
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Machine learning. Web chat. A better customer experience. How SYKES’ recent strategic investment in @XSELLTech, featured in Retail Executive, provides emerging digital media to unleash growth #innovation #XSELL #SYKES
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SYKES Costa Rica continues its partnership with the Ministry of Public Education by visiting schools around the country to teach children English. Congratulations on visiting the 100th school in the program! #SYKESgivesback #SYKES40
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A contact center provider that can execute against the data findings which illuminate the path to better decisions will ultimately help you create great customer experiences. Don’t jeopardize the success of your support programs by choosing the status quo when presented with universal truths. Your customers’ expectations are rising each and every day. Providing consistently great experiences through improved support can result in sustainably higher levels of CSAT and encourage business growth.
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