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Linchi Kwok
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Associate Professor @CalPolyPomona
Associate Professor @CalPolyPomona

184 followers
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4 themes from HITEC Houston 2018
Were you in Houston last week for  HITEC 2018 ?  HITEC  (Hospitality Industry Technology Exposition & Conference) is hosted and organized by the Hospitality Financial and Technology Professionals ( HFTP ); it has become the world’s largest hospitality techn...
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Element Hotels: Redefining your extended stay experience (By Mateusz Pasierbek)
Stylish, sustainable, and innovative - those are some of the most important features (or keywords) that many eco-friendly consumers are looking for. With the recent trend of travelers looking into more environmentally conscious tourism, the hotel industry i...
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McDonald’s opens new HQ; plans to add more self-service kiosks
McDonald’s new headquarters has  moved back to Chicago’s West Loop  after its 47 years’ of operations in the suburb. Now, the company’s brand new $250 million headquarters is strategically located in the city’s up-and-coming neighborhood, which is known for...
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The Evolution of Sales (by Nathaniel Taylor)
Though the dinosaurs went extinct millions of years ago, traces of their existence can be found scattered throughout the Earth. In the case of an older salesperson, it is a little different. The “fossils” of the salesperson cannot be found no matter where y...
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Machines are replacing humans at work, but can it be an opportunity?
Welcome to the era when machines begin replacing humans at work. Machines are now able to perform many complicated tasks that could only be  performed by real human beings  in the past. Service jobs that can be performed by machines Machines or robots are c...
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Good news for frequent travelers - updates of Hilton and Marriott’s loyalty programs
With the purposes of winning new customers and keeping the existing ones happy, hotels are making continuous efforts to reinvent their loyalty programs . The two hotel giants, for example, Hilton and Marriott also updated their loyalty programs earlier this...
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What to expect in summer travel 2018
Have you made any travel plans for the summer?  If not, it is probably a good time to do so.   As a matter of fact, it is now also a good time for business operators in the hospitality and tourism industry to revisit their existing summer plans and make adj...
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Technology in Human Resource Management (by Ally Orlandos)
What keeps the hospitality industry going, especially in hotels, are the employees. Human resources (HR) have become an important asset to many hospitality businesses. Since workers in a hospitality business are the ones who make connections with the guests...
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The Moxy Hotels: Creating Experiences as the New Marketing Approach (by Lea Scholz)
The young, fun-loving traveler who is looking for an affordable yet stylish place to stay is the target market for Marriott’s new lifestyle/boutique hotel Moxy. The new hotel brand was designed to attract people who want more than a room to sleep in. This g...
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How soon will Airbnb become another Expedia or Priceline?
Airbnb profits the idea of letting travelers rent a lodging facility or extra space from a local resident rather than a traditional hotel. While P2P (peer-to-peer) room-sharing services still remain to be Airbnb’s core business at this point, the company is...
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