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Integrated Peak Solutions
Achieving People and Process Excellence
Achieving People and Process Excellence


Just imagine Maria juggling three rubber balls.  All bright red and will easily bounce if dropped.  Although it may look a bit difficult to some in reality it is probably quite easy to learn.  She’s got three balls going good, then one is added for her to deal with.  Not a major issue she thinks I just juggle a little faster and a bit more coordinated.  Four bright red balls making a circular pattern in front of her.  After a bit it becomes routine and as easy as when she had three to juggle.  She starts getting more confident so she asks for a couple more.  Two more balls come in and she continues to keep them all in the air, never missing a beat.  Now there are six.  Just a short while ago she never would have believed that she could keep six balls in the air at the same time.  All the same kind, red rubber balls that she knows will bounce if she drops one, maybe even two. 
Seeing that Sally is doing so well, her supervisor decides she can handle a few more so she quickly adds four more balls into the mix.  Now Sally is beginning to struggle.  It seems it’s everything she can do to keep them all in the air and her supervisor says to her, “By the way, two of those balls are made of glass and two of plastic”.  Maria can’t tell the difference because they all look and feel the same but her supervisor has never given the priorities of her tasks.
Sound familiar?
How often do we give a new responsibility but not tell the recipient the priority level it is a priority until it is dropped?  
It’s like the old saying, “If everything is important, then nothing is important.”

Thanks and have a great day

Gary L. Arnold
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