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Christopher Elliott
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Heljo Valter's profile photo
 
Excuse , I don`t know! Maybe it is so, try to get your rights!
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Should a travel agent keep your refund even when the airline, hotel or cruise line gives you a refund? Here's one true story about an agency keeping the money. Do you think it's ever acceptable to pocket a refund like this? #travel #custservice 
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Her destination turned dangerous and now +American Airlines won't refund the ticket. Can this trip be saved? #custservice #airline
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Christopher Elliott

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Christopher Elliott

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I can't believe I let this happen.
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Christopher Elliott

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Have them in circles
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The Asiana Airlines disaster begs the question: Are airline efforts to "monetize" every seat a setback for safety? Have airlines crossed a line? What's your opinion? #airline #fees
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Did this passenger steal a crewmember's bag -- or was this just a big misunderstanding? And did +Hawaiian Airlines  handle this complaint by the book? #custservice #travel #airline
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Here's a lesson about a hit-and-run in a rental and why you should never walk away from a damage claim. Don't forget to tune in to the #elliottshow at 11 a.m. on your favorite social network. Follow the hashtag for details.
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54 percent of travelers say they're "afraid" of the TSA. 
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Should I mediate this +JetBlue case?
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Christopher Elliott

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You'll NEVER guess who's winning today's poll ...
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Michael Cleary's profile photo
 
Whilst I would vote for parental control, most decent parents "manage" their brats when they cause issue to others. However, the airline must be ultimately responsible for those who couldn't care less or even deliberately encourage them to misbehave. Thus, the airline staff must get off their backsides and not hide behind the curtain!
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Have them in circles
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Introduction
I publish a travel blog and consumer advocacy blog. If you're having trouble with a business - any business - and you've reached a dead end, maybe I can help. Send me an an email and I'll look into it for you. While you're here, why not sign up for my free weekly newsletterRSS feed or free daily email updates?