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Christopher Elliott
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Christopher Elliott

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Laurie Goldstein-Warren rented a car from Budget last year. She traveled to a small town in New Mexico to teach a five-day watercolor workshop.
Laurie Goldstein-Warren rented a car from Budget last year. She traveled to a small town in New Mexico to teach a five-day watercolor workshop.
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Christopher Elliott

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Is it my imagination, or are the number of complaints about nuisance airline fees on the rise? It's hard to tell.
Is it my imagination, or are the number of complaints about nuisance airline fees on the rise? It's hard to tell.
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Today's last word goes to the researchers over at Insuremyrentalcar.com, who report that the extra options on your rental car can really add up.
Today's last word goes to the researchers over at Insuremyrentalcar.com, who report that the extra options on your rental car can really add up.
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@Southwest takes a passenger under its wing. Our "good news" columnist Andrew Der has the details.
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We have new contacts for @Vayama this morning. Thanks, Rick Gegenheimer - http://ow.ly/MZnqP
Rick GegenheimerRick Gegenheimer is the vice president of sales for a travel company and a managing editor for advocacy in the help forums. He's spent the past 30+ years traveling extensively around the world.More Posts - Twitter - LinkedIn - Pinterest - Yelp Related
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The Asiana Airlines disaster begs the question: Are airline efforts to "monetize" every seat a setback for safety? Have airlines crossed a line? What's your opinion? #airline #fees
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Christopher Elliott

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The disparity is as dramatic as any you’re likely to see in a public opinion survey.
The disparity is as dramatic as any you’re likely to see in a public opinion survey.
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After Richard Simms changes his vacation package on Travelocity, a representative assures him that he can use his credit for a new trip. But the company keeps his money anyway. Can it do that?
After Richard Simms changes his vacation package on Travelocity, a representative assures him that he can use his credit for a new trip. But the company keeps his money anyway. Can it do that?
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What can be worse than needing car repairs? Perhaps relying on a high overhead dealer repair shop to get it done. But Amy Pollick took a chance.
What can be worse than needing car repairs? Perhaps relying on a high overhead dealer repair shop to get it done. But Amy Pollick took a chance.
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What happened to their refund? Detail in today's Travel Troubleshooter.
When Sue Ellen Svik’s mother-in-law passes away, she and her husband have to cancel a flight on US Airways. Their online agency, Expedia, promises to handle a refund. But now the airline says it’s keeping their money. Why? Question: My husband and I had to cancel a flight from Tucson, Arizona, to Charlotte, North Carolina, …
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Were these vouchers enough for a +British Airways  delay? Should I get involved in this case? #airline #custservice
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Heljo Valter's profile photoLenny Wilson's profile photo
 
Excuse , I don`t know! Maybe it is so, try to get your rights!
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Christopher Elliott

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Should a travel agent keep your refund even when the airline, hotel or cruise line gives you a refund? Here's one true story about an agency keeping the money. Do you think it's ever acceptable to pocket a refund like this? #travel #custservice 
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W Lynch
 
http://www.trinidadexpress.com/business/CAL-drops-fuel-surcharge-as-oil-price-falls-281145302.html

Talk about keeping refunds. CAL not my fav. but kudos to them. Not heard any mainline US carriers making any moves in response to falling oil prices 
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In their circles
44 people
Have them in circles
399 people
Holland America Line's profile photo
Laurie Philie's profile photo
Josef Aukee's profile photo
Mike Banks's profile photo
HomeAway's profile photo
Mike Suddarth's profile photo
Bill Griffin's profile photo
Timothy BP Tye's profile photo
Sarah Robirds's profile photo
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Introduction
I publish a travel blog and consumer advocacy blog. If you're having trouble with a business - any business - and you've reached a dead end, maybe I can help. Send me an an email and I'll look into it for you. While you're here, why not sign up for my free weekly newsletterRSS feed or free daily email updates?