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Christopher Elliott
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Christopher Elliott

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The disparity is as dramatic as any you’re likely to see in a public opinion survey.
The disparity is as dramatic as any you’re likely to see in a public opinion survey.
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Christopher Elliott

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Today's last word goes to the researchers over at Insuremyrentalcar.com, who report that the extra options on your rental car can really add up.
Today's last word goes to the researchers over at Insuremyrentalcar.com, who report that the extra options on your rental car can really add up.
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Christopher Elliott

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@Southwest takes a passenger under its wing. Our "good news" columnist Andrew Der has the details.
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Christopher Elliott

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We have new contacts for @Vayama this morning. Thanks, Rick Gegenheimer - http://ow.ly/MZnqP
Rick GegenheimerRick Gegenheimer is the vice president of sales for a travel company and a managing editor for advocacy in the help forums. He's spent the past 30+ years traveling extensively around the world.More Posts - Twitter - LinkedIn - Pinterest - Yelp Related
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Christopher Elliott

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The Asiana Airlines disaster begs the question: Are airline efforts to "monetize" every seat a setback for safety? Have airlines crossed a line? What's your opinion? #airline #fees
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Did this passenger steal a crewmember's bag -- or was this just a big misunderstanding? And did +Hawaiian Airlines  handle this complaint by the book? #custservice #travel #airline
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Have them in circles
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Christopher Elliott

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Is it my imagination, or are the number of complaints about nuisance airline fees on the rise? It's hard to tell.
Is it my imagination, or are the number of complaints about nuisance airline fees on the rise? It's hard to tell.
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Christopher Elliott

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What can be worse than needing car repairs? Perhaps relying on a high overhead dealer repair shop to get it done. But Amy Pollick took a chance.
What can be worse than needing car repairs? Perhaps relying on a high overhead dealer repair shop to get it done. But Amy Pollick took a chance.
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Christopher Elliott

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What happened to their refund? Detail in today's Travel Troubleshooter.
When Sue Ellen Svik’s mother-in-law passes away, she and her husband have to cancel a flight on US Airways. Their online agency, Expedia, promises to handle a refund. But now the airline says it’s keeping their money. Why? Question: My husband and I had to cancel a flight from Tucson, Arizona, to Charlotte, North Carolina, …
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Christopher Elliott

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Were these vouchers enough for a +British Airways  delay? Should I get involved in this case? #airline #custservice
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Excuse , I don`t know! Maybe it is so, try to get your rights!
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Christopher Elliott

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Should a travel agent keep your refund even when the airline, hotel or cruise line gives you a refund? Here's one true story about an agency keeping the money. Do you think it's ever acceptable to pocket a refund like this? #travel #custservice 
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W Lynch
 
http://www.trinidadexpress.com/business/CAL-drops-fuel-surcharge-as-oil-price-falls-281145302.html

Talk about keeping refunds. CAL not my fav. but kudos to them. Not heard any mainline US carriers making any moves in response to falling oil prices 
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Her destination turned dangerous and now +American Airlines won't refund the ticket. Can this trip be saved? #custservice #airline
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Have them in circles
398 people
Justin Wallis's profile photo
Alan Andrews's profile photo
Luis Juan Solís Carrillo's profile photo
Don Spilky's profile photo
Tim Castle's profile photo
Kenin Bassart's profile photo
Corinna Makris's profile photo
Bidyut Karmakar's profile photo
Dennis C. Tucker's profile photo
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I'm here to help.
Introduction
I publish a travel blog and consumer advocacy blog. If you're having trouble with a business - any business - and you've reached a dead end, maybe I can help. Send me an an email and I'll look into it for you. While you're here, why not sign up for my free weekly newsletterRSS feed or free daily email updates?