Should a travel agent keep your refund even when the airline, hotel or cruise line gives you a refund? Here's one true story about an agency keeping the money. Do you think it's ever acceptable to pocket a refund like this? #travel#custservice
Here's a lesson about a hit-and-run in a rental and why you should never walk away from a damage claim. Don't forget to tune in to the #elliottshow at 11 a.m. on your favorite social network. Follow the hashtag for details.