AVOID Sunglass Hut unless you like being insulted!!!!!
The rudest staff works at the Sunglass Hut in Valley Fair Mall in Santa Clara, CA inside Macy's!!! I had a $200+ pair of Raybans that didn't fit well so I took them back for adjustment. The girl at the SG inside Macy's women's store promptly broke the stem off as she was trying to adjust the frame without heating it first. Then she tried to talk me out of getting a replacement pair because she said the the glasses weren't "good". I have used Raybans my whole life and never had issues. She found a replacement pair in the Sunglass Hut located in the Men's store of Macy's and sent us there to have the lenses swapped. The rudest retail employee, SHARON, I have ever encountered works at the SG in the Macy's Men's store in the Valley Fair Mall, Santa Clara CA! Hands down the most loud, obnoxious, crass, uncouth and unpolished impersonator of a customer service agent you will ever meet! Before we even said a word, She grabbed the glasses from my hand and literally shouted "I know what I need to do and this is the last time you are getting this" We were so shocked and asked her why she was so rude and she just smirked! We asked her for her manager and she said she was the manager. I will never spend one penny at Sunglass Hut again till they get rid of this psycho! She acted like we were trying to somehow scam her. I have been a Macy's customer for over 20 years and spend very healthy sums of money there each year. SHARON also told us that Sunglass Hut has "nothing" to do with Macy's basically implying that any complaints to Macy's was useless. So disappointed and insulted by SG staff!!!I will stick to shopping at Nordstroms!#Sunglasshut