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Caitlyn Gambino
Attended Michigan State University
Lives in East Lansing, MI
11 followers|128,657 views


  • Michigan State University
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East Lansing, MI
Seriously the people that work here need a lesson in customer service!! Being snappy with customers who have not said a word is Not a way to drum up business. I WON'T be back and you shouldn't go there either if you want to be treated with respect!
Public - a year ago
reviewed a year ago
The power was out for 24 hours during my 5 night stay. It wasn't the hotel's fault the power was out but they were not very accommodating or polite about it at all. The customer service was terrible with most of the employees acting rude and annoyed by the guests. There was no air conditioning during my entire stay and the temperatures were in the 90's outside. Nothing was said upon check-in about the air conditioning not working. It's not really fair to pay for a stay and not be told about something like this, especially during a time when people could quite possibly get sick from such heat. The only positive things about this hotel: The rooms were fairly clean and the restaurant staff was pretty nice as well as the hotel sales manager. I just think the other employees need to be made aware that they can lose the hotel a lot of business in acting the way they do. The company I work for will definitely not be housing its professionals in this hotel in the future (which unfortunately for Best Western means the loss of about 35 booked rooms for around 42 nights a year).
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Public - 3 years ago
reviewed 3 years ago
2 reviews