pointed that we could see Microsoft from my office. Hmm...
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- Hello to whom this may concern,
I was a big fan of all things Motorola, I was a day one adopter of the Bionic, my next phone will NOT be Motorola.
I heard of the Bionic back when it was rocking an nVidia processor. I waited.. waited on my upgrade so I can get a phone to "RULE ALL PHONES". It started to become more of a mythical creature.. no solid news and we were kept in the dark. Finally the device gets released a year after it gets announced and i go during my lunch time to go pick one up on the day that it got released. When I walked in the lady who helped me at Verizon asked me if i needed help and I said "BIONIC". She then asked me if i wanted to try it out, i said "no, i know i want the phone". I paid the full price. I walked away excited with this new phone. 1 month later Morotola announces a new better phone. That put a sour taste in my mouth. This phone to RULE ALL PHONES was now being ruled. When the phone was being sold Motorola said Ice Cream Sandwich was going to be added to it. What Motorola failed to add to that was *a year later.
We waited for the update.. something that was a selling point for the phone. It continues to be pushed off while other phones are getting upgrades we get pushed off. Even the updates Motorola would give us were so vague that i had lost hope for the phone to even be updated.
A year later the ICS update gets released for the phone. My phone rarely disconnected from the data line, now i see it more frequently. I ride the bus on a daily basis so i get lots of phone playing time. Now it seems that we may get Jelly Bean on the Bionic but frankly its too late. I gave up on Morotola after it took a year to release ICS and they focused on making money rather than their customers.
I had never had a bad experience with a Motorola product, hell I was even looking to implement an RFID solution at work with Motorola products. I specifically asked for Motorola products. I wanted Motorola products because I was certain that they would work as I had always experienced them. Now I feel I cannot rely on Motorola products as I once did.
I am not saying my phone does not work because it does work. It does everything that I need to do with it, maybe not the most efficient but it does. I love the 4G/LTE capability. I like the amount of memory/storage. Its just we were told one thing and we got something else. If we had this phone without all these update issues I would have been a happy camper. Unfortunately this experience has tarnished my view of Motorola. I have had other cellphones to experience what I expect out of a company when i spend $300+ on their product.
I know I am only one customer and it may not matter but I wanted to express how I felt about Motorola.
..........Dec 13, 2012
- To everyone reading this? Notice the crickets coming on behalf of the person who 'wants to work so that 'we' can move forward'. Be warned, a new phone released every couple of months? Use your own logic. How can your phone stay supported, when they are constantly going to be trying to keep the newest phone up to date?Dec 16, 2012
- I gave up looking for ICS upgrade info for my Atrix over summer, until now - there must be some news of a date for the upgrade I thought. Well no.
As someone said Motorola appears to be heading in the right direction (and on that note, thanks to Soni for actually taking the time to respond to people). Unfortunately, if my Atrix 4G does not receive at least an ICS update, then Motorola's future will be of no interest to me. This was my first Motorola device and, without that late ICS save, it will be my last. It was also my first Android device and it may well be my last. I am utterly underwhelmed by the fragmented ecosystem that Android is, and that Motorola seem to see Europe as second class citizens.
I find it remarkable that rather than upgrade a SMALL HANDFUL of more than capable devices, Motorola is happy to take yet more criticism of its customer support. I suspect unless they "FIX things" properly they will be a minor player in this market for many years.
Motorola told me a lie, and then and profited at my expense based on that lie.
Soni, please bring some sense to this and extend the ICS update to dual core phones. I want ICS on my AtrixDec 28, 2012
- So far the only difference I see between the "New Motorola" and the old one is that the "Old Motorola" was bailing water with thimbles, the new one is drilling holes in the bottom of hull to let the water out.
Face it, all this talk of things getting better is just that, talk. Instead of dealing with the issues, Motorola has taken it upon themselves to delete comments and block people from their FB page, even blocking AT&T employees. Yet the complaints persist and even continue to grow, and now there's even a growing number of complaints from Motorola's "golden goose", the Verizon customers. A company that ignores its past instead of learning from it, ignore's the present instead of dealing with it, has no future.Jan 13, 2013
- Frankly I'm afraid to install jelly bean if they offer it. I had to do quite a hack to get flash running on ics and still is spotty at best. JB is supposed to entirely eliminate flash and its just ridiculous. IT doesnt matter a bit if its out dated is so many sites are still using it. I know this is more an issue with adobe but it would be great if you could give us a way to keep flash until its truly dead.Mar 10, 2013
- do you require hacker for hire services? do you want hack your friend/partners phone to find out what they are up to? do you want access to mails, whatsapp, viber, do you want hack your school grades, transcripts or enrollment? Delete records. if you do need a hacker, message: