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Massage Serenity
Massage Therapist
Today 10:00 am – 7:00 pm
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10729 Shawnee Mission Pkwy Shawnee, KS 66203
10729 Shawnee Mission ParkwayUSKansasShawnee66203
Massage TherapistToday 10:00 am – 7:00 pm
Monday 10:00 am – 7:00 pmTuesday 10:00 am – 7:00 pmWednesday 10:00 am – 7:00 pmThursday 10:00 am – 7:00 pmFriday 10:00 am – 7:00 pmSaturday 11:00 am – 7:00 pmSunday Closed
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Review Summary
3.5
10 reviews
5 star
4 reviews
4 star
No reviews
3 star
No reviews
2 star
2 reviews
1 star
4 reviews
"Not the same . Things changed rapidly in the hands of the new lady."
"Horrible customer service, I will not be returning or recommending to anyone."
"They are the most caring and accomodating massage therapists..."
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Rachel Cooper's profile photo
Rachel Cooper
a month ago
The first time I went it was a great massage but the room smelled moldy. The second time I went I showed up to my appointment and they told me it was the following day, then the following day they call me to say they need to reschedule for a few weeks later. The day of my third attempt I tried all day to call and verify that it was that evening and never got a hold of anyone. Not wanting to lose my groupon value, I still showed up at my appointment time only to find the lights off and doors locked. Three nights of arranging my schedule around them is beyond frustrating, and to not even receive a cancellation call is unprofessional. Turns out the ownership is changing and Groupon emailed me that they would no longer accept Groupons. Save your time and energy and go somewhere else.
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Jennifer Wilson's profile photo
Jennifer Wilson
a month ago
We bought a groupon for Anniversary called for 2 days showed up and no one was there the day of our appointment! Not happy!
Devon Conrad's profile photo
Devon Conrad
a month ago
Showed up and doors were locked. No call to cancel or reschedule. Don't waste your time. This was after they canceled out first appt.
Andrew Coppage's profile photo
Andrew Coppage
2 years ago
I was looking forward to a relaxing massage, booked my appointment over a month in advance. The morning of my appointment I received a call from Massage Serenity that I could not take. Not thinking anything of it or the voicemail I showed up for my appointment on time and was told that it was canceled because I didn't confirm my appointment. Horrible customer service, I will not be returning or recommending to anyone. I mean who does that???
Leslie Brewer
4 weeks ago
I have to add my experiences with massage serenity have been fabulous . Been there at least on 4 occasions in the last 3 years. Every single person that has worked on me has been very nice, and provided me with a nice relaxing experience . The previous owner was absolutely great at what she did. She was very proficient from what I could tell. She came across as sharp and seem to have great attention to my needs as a customer. Her management skills seem to be in proper order. Now, where the problem arises is that new owners moved in a few months ago. I have been there since. Not the same . Things changed rapidly in the hands of the new lady. In my opinion that's where the problems began. The new owners seem to have no organization and seemingly no business experience from what I could tell. It was all down hill from there . Sorry to say.
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Matthew Pryor
a month ago
I scheduled my appointment one month in advance. The day of my appointment they called and told me they didn't have enough therapist to cover the massage and they would have to reschedule me. The next available appointment was one month away and they couldn't get me in any sooner. No thank you. I don't think it's reasonable to wait two months for the massage.
Dillon Peres
a year ago
Try this place if you want a very very good massage. This year i have sent my wife , for her pregancy massages 3 times. She has has the most wonderful experience visiting with Tasha and Melissa at Massage Serenity. If you go ask for either or. They are the most caring and accomodating massage therapists thus far that we have encountrered in our quest for relaxation. Very professional and seemingly very experienced. I think they have won us over for future visits. My wife loves this place and my exepriences have been the same. The receptionist is a total professional in how she attended my wife and i as well. I cant reccommend this place enough. Again, ask for Tasha or Melissa. We have tried both and both are as good as it gets in my absolute full opinion. Express exactly what bothers you or what areas hurt on your body and they will fix you up. I have been very surprised at the level of quality service of this place , being that our prior experiences in surrounding similar places have fallen so short. Try this place you will not be dissapointed.
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Marlene Weishaar's profile photo
Marlene Weishaar
2 years ago
I had my first massage with Serenity yesterday. It far exceeded my expectations. As a matter of fact, it was wonderful! I will certainly be a repeat user.