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Ed Rivas


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Basic Information
I won't lie, the food is fantastic! I cannot give this place a good referral based on the service. My daughter ordered some nachos for delivery. What should have been $6.99 plus tax and tip ended up costing her $14. They sent the wrong order, which was more expensive than what she ordered, then charged a $2 delivery fee even though the website says "fast, free deliver", and the driver helped himself to an extra $1 tip. All of that together is just plain dirty. I called to discuss the matter and am placed on hold for 10 minutes. I hang up and call again and am on hold for another 8 minutes. I hang up, call again and am placed on hold again for 5 minutes before I'm hung up on. I call one more time, and this time now no one answers the phone (caller ID, I'm sure). I wasn't angry or yelling; I just wanted to let them know what happened. Now I'm angry, though. I end up driving to their location to try to get the issue resolved. The guy that deals with me doesn't look me in the eye. He says, regarding the website, that it's wrong and needs to be updated, and there is a $2 delivery fee. He also insists that my daughter only paid $10 for the order. In a roundabout way, he insists that we ordered the wrong food, we did not overpay, we over-tipped the driver, and we should have known that the website was wrong, and the mysterious $2 delivery fee exists. Shady, shady, shady business practices. I can't in good conscious ever use their services again based on this. How many times do they help themselves to their patron's money in the hopes that no one notices? It's dirty and I'll never go their again, and I will be certain that anyone I know that considers going to this place knows what happened, so that they can make an informed decision.
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Food: Very GoodDecor: GoodService: Poor - Fair
Public - 3 years ago
reviewed 3 years ago
1 review