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Firstsource Healthcare Payer Services
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We are pleased to share with you our free eBook, 7 Crucial Ways BPaaS Will Save Healthcare Payers available at https://bit.ly/2HH6LSF

Download it today and explore how to:
Reduce overhead costs
Focus on revenue generation
Improve margins
Become more competitive
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Regulatory and technological advances are setting higher standards for every patient encounter, requiring that your methods keep pace and stay flexible.
Want to reduce or eliminate the need for contact center infrastructure and staffing?

Choose the right Business Process Management partner to provide knowledgeable staff 24 hours a day, seven days a week to address member and provider concerns.

Get the continuous support you need to quickly scale to increases or decreases in contact volume.

Learn more at http://www.firstsourcehealthcare.com/omni-channel/.
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Why do smart Healthcare Payers, TPAs and ACOs use specialized Business Process Management (BPM) partners for their contact centers? Because they must enable members to engage with their providers and health plans to remain competitive and profitable. That’s why more payers today are turning to healthcare-specialized BPM partners like Firstsource. Our omnichannel Customer Engagement services allow for seamless movement from chat to a phone call, enabling members to start an interaction in a chat session and continue where they left off on the phone without having to repeat their issue. Learn more at http://www.firstsourcehealthcare.com/omni-channel/.
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Contact center performance isn’t just about customer satisfaction. It’s directly related to a healthcare payer’s revenues and regulatory compliance. A quality assurance program is essential to guaranteeing the highest quality of service from your contact center agents by continuously assessing, correcting and improving performance to meet or exceed your customers’ expectations.

Explore why “good enough” is never good enough in today’s health insurance industry: http://www.firstsourcehealthcare.com/qualityassurance/.
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Healthcare payers and providers alike recognize that a properly implemented telehealth program can save lives, reduce costs and improve patient/member satisfaction and outcomes.

Yet many payers and providers lack the right staff and IT experience to implement, maintain and support telehealth users and technology.

Discover how Firstsource’s Telehealth Support can provide a digital connection to bridge the physical distance between doctors and patients: http://www.firstsourcehealthcare.com/telehealth/
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According to KPMG's Healthcare & Life Sciences Practice, a strategic shift in digital health capabilities is taking place across the industry.

This includes virtual health platforms, enhanced portals and web interactions, as well as scheduling and referral management tools to improve patient experience, increase access to care, and provide continuity of care.

Firstsource offers Telehealth Support and device setup (computer, tablet or smartphone), app or software setup (Windows, iOS and Android), connectivity testing and verification, troubleshooting and familiarization.

Find out more at http://www.firstsourcehealthcare.com/telehealth/.
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Our IVR Optimization provides interactive voice response (IVR) technology, allowing members and providers to interact with your system via voice or key tone. Discover more at http://www.firstsourcehealthcare.com/omni-channel/
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High standard services without increasing the costs.

Firstsource’s goal is to help payers increase membership while minimizing administrative costs, to help providers efficiently deliver care and receive
reimbursement.
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Our vision for doing things differently is reflected in the company’s DNA.

We continuously engage employees in our focus areas where possible through programs like payroll giving, volunteering and fundraising.
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12 of the top 20 payers rely on our services.

Firstsource’s team of experts is always by your side when dealing with unplanned volume, complex Omni-channel client facing communications and
more.
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